Jiminny
JiminnyReviews from AWS customer
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Love It!
What do you like best about the product?
I love using the snippets of my calls to share with my directors/peers, as we use call snippets frequently for training purposes. I also love using the analytics tool, to see where I can improve my conversations - in particular my talking speed and pauses between the client speaking and my response
What do you dislike about the product?
My only slight gripe is I find it hard to just have a list of all of my calls - is there a way I can do this? It can be a bit tedious having to constantly set the timeframe for the calls I want to search, instead of literally just having a list of every single one of my calls - can feel a little clunky sometimes
Also sometimes it doesn't automatically connect to my calendar, it's quite hard to work out how to do this myself and i need to get IT to fix it
Also sometimes it doesn't automatically connect to my calendar, it's quite hard to work out how to do this myself and i need to get IT to fix it
What problems is the product solving and how is that benefiting you?
Its helping us address training in the team, we are all extremely busy and its hard for our directors/seniors to shadow calls, so this is a useful tool to do so
It also helps with being compliant, as we can share calls with FCA
It also helps with being compliant, as we can share calls with FCA
Super useful tool for any client facing roles!
What do you like best about the product?
- Syncs with your calendar so it records your Zoom meetings automatically
- Auto-generated transcript allows you to search for keywords in a recording and jump to where you've said that word rather than having to listen back to the whole meeting
- Snippet the parts of a recording and share with others
- Create playlists of recordings
- Entirely cloud-based which allows for easy sharing
- Makes it super easy to collaborate with your team and review calls
- Syncs with your CRM and tracks the meetings automatically
- Auto-generated transcript allows you to search for keywords in a recording and jump to where you've said that word rather than having to listen back to the whole meeting
- Snippet the parts of a recording and share with others
- Create playlists of recordings
- Entirely cloud-based which allows for easy sharing
- Makes it super easy to collaborate with your team and review calls
- Syncs with your CRM and tracks the meetings automatically
What do you dislike about the product?
- Sometimes transcript isn't 100% accurate
- Playback can sometimes be slow to load, but that's as much to do with your internet connection as it is for the app to load the video
- Unable to allow users to "ghost" into a Zoom call and support your team without showing yourself to the client - this was available when you used to be able to use Jiminny to run the meeting rather than a meeting app like Zoom
- Playback can sometimes be slow to load, but that's as much to do with your internet connection as it is for the app to load the video
- Unable to allow users to "ghost" into a Zoom call and support your team without showing yourself to the client - this was available when you used to be able to use Jiminny to run the meeting rather than a meeting app like Zoom
What problems is the product solving and how is that benefiting you?
- Never forget to record a call
- A central, searchable database of all of your client calls - an example of this was when a client disputed what was agreed upon in a previous call, my colleague searched for the last call with the client and found the exact snippet where it was clarified within 2 mins
- Allows you to make outbound calls from a company number without having an actual line
- A central, searchable database of all of your client calls - an example of this was when a client disputed what was agreed upon in a previous call, my colleague searched for the last call with the client and found the exact snippet where it was clarified within 2 mins
- Allows you to make outbound calls from a company number without having an actual line
We love Jiminny!
What do you like best about the product?
Jiminny is comparable to many of the top conversational intelligence platforms in its space with a few features that outperform others. What sets Jiminny apart is the incredible support they provide throughout the sales, onboarding, and launch process. The team has been helpful, and our teams have adopted the platform quickly (and with ease).
What do you dislike about the product?
With any early-stage company, some bugs pop up here and there. The Jiminny team has been receptive and has taken action on + resolved any bugs we have discovered throughout our experience.
What problems is the product solving and how is that benefiting you?
Jiminny is allowing our reps to listen back to their calls - either full transcript or comprehensive summaries, log event types back to our CRM, and engage in thoughtful training based on the type of meeting they had with their managers. Our sales and CS management can streamline their coaching, spot deal risks early, and listen back to impactful calls. The rest of our org gets free Insights licenses to listen and learn about how we are acquiring new business and retaining/growing existing business.
Brilliant system to help improve sales
What do you like best about the product?
The system was subscripted to in order to help improve and coach our staff, but actually it helped us improve onboarding and track conversations that were had over the course of the sales process and beyond
What do you dislike about the product?
Search function, if not linked to a CRM, is a little frustrating - you have to use the find feature on your PC to retrieve the correct call - this only works for booked in calls not phone calls
What problems is the product solving and how is that benefiting you?
Marketing - reviewing what pain points businesses have
Onboarding - reviewing what customers have said throughout the sales process to help deliver a system that benefits them
sdales coaching - can see how this will help, but not used yet
Onboarding - reviewing what customers have said throughout the sales process to help deliver a system that benefits them
sdales coaching - can see how this will help, but not used yet
Love Love Love
What do you like best about the product?
It is beneficial to go back and listen to a call and have it transcribed. I use this feature weekly with my clients.
What do you dislike about the product?
I haven't come across anything yet. If anything changes, I'll adjust my review.
What problems is the product solving and how is that benefiting you?
Keeping expectations and holding individuals accountable.
Very helpful for learning from my team and improving my own calls
What do you like best about the product?
The insights and organization of all the recordings are fantastic. I like being able to filter by the teams or specific colleagues. Everything is very user friendly.
What do you dislike about the product?
The transcript is a bit wonky sometimes. It doesn't always get the words right or it will delay in switching over to the next speaker, which affects some of the insights and stats as well.
What problems is the product solving and how is that benefiting you?
It keeps me in the loop with the rest of my team and their meetings with customers. As someone in Customer Success, this is helpful so that I always know what customers are needing and what to be aware of.
Awesome and versatile tool
What do you like best about the product?
The most helpful part of Repsly is the ability to look back at any meeting and analyze what was talked about and promised. It keeps me organized and allows others to leave feedback at the exact spot in the conversation, which is big!
What do you dislike about the product?
There's not much to hate when using Jiminny. I'm excited to see where they take the platform next. I love all the new updates that come out, and you can really see that the team behind Jimminy cares about its users!
What problems is the product solving and how is that benefiting you?
Our problem was training and insights. With Jiminny recordings, we get almost real-time feedback, analysis, and transcript of the whole conversation. Also just having a way to record meetings.
Great sales tool !
What do you like best about the product?
Really useful in client review and listening back to call notes.
What do you dislike about the product?
I sometimes have to explain what it is but clients are usually quite happy with letting notetaker stay in calls
What problems is the product solving and how is that benefiting you?
Typing up notes and tracking calls!
Great platform!
What do you like best about the product?
Jiminny is very useful for watching back calls to improve how you speak and watching others to learn from them
What do you dislike about the product?
Nothing! Jiminny is so great there' s nothing I dislike.
What problems is the product solving and how is that benefiting you?
Jiminny is helping me to improve upon my speaking and knowledge skills
Highly recommended tool; we use it everyday!
What do you like best about the product?
Jiminny has been an awesome tool that my entire department uses everyday. It records our calls and automatically uploads it to the right places for easy access in Salesforce, and on top of that it is very well organized on the website itself. It serves as a whole new database of relevant and useful calls that we can review cross-functionally and learn from other teams. I also am impressed with the features it offers, being able to read a script of the call, replay the video, or break down insights on how it could have gone better. Alice, our point of contact, was lovely to work with and knew what she was talking about. Thank you, team Jiminny!
What do you dislike about the product?
I haven't come across anything I dislike yet.
What problems is the product solving and how is that benefiting you?
It auto-captures all of our calls (phone and virtual), and conveniently uploads it onto Salesforce to the respective account. This saves me time! It also acts as a library for the whole company to reference to, which increases learning.
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