Jiminny
JiminnyReviews from AWS customer
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Jiminny is EVERYTHING :)
What do you like best about the product?
Having never used anything like this before I wasn't sure what to expect. While robust and expansive, the platform's capabilities were laid out in a way that was easy to process. Bekkie was masterful in diving into how everything worked, and why it was important and has been super involved w/ her follow-up emails. This has changed how our company measures success, changed how we improve our customer interactions. The insight that Jiminy provides is UNREAL. Love it.
What do you dislike about the product?
I'm not drinking the Koolaid, I swear lol. I don't have anything I dislike!
What problems is the product solving and how is that benefiting you?
Jiminny gives my company insights into where we can improve on our calls! This has been instrumental in understanding our processes better :)
User friendly tool for tracking calls with clients
What do you like best about the product?
Automated invites to calls which is a great time saver. User-friendly interface and easy to manoeuvre through the app/site. Easy to keep track of stats and compare with colleagues. It was great for training purposes.
What do you dislike about the product?
The video can be low quality, so when I'm trying to see what was shown on the screen share, I can't see it. When I want to bring up a list of calls where I was the host AND calls where I was a participant, I can only do one or the other. Not a significant issue, but the transcript and the stats can be slightly off.
What problems is the product solving and how is that benefiting you?
It helps me pick up on things said in calls which I sometimes miss. It allows me to watch my calls back, self-coach, and see areas where I could improve. I'm not sure if this is a feature I'm missing, but it would be good to have private comments on a call, so I can leave comments about the call overall e.g. important things the client said as public, but also have some private ones I can use for self-coaching.
Helped in ways that we never expected
What do you like best about the product?
We originally signed up to help record and coach sales calls as well as use our interactions for marketing purposes. However, the real benefit we have found so far, is that the conversations during the sales process helped our onboarding team deliver and build the system with the customers requirements in mind. Rather than our sales team regurgitating the call, the recording allows our team to understand the customers pains, tech stack etc and design the software around them, cutting down onboarding time.
Brilliant software
Brilliant software
What do you dislike about the product?
No app yet but I hear it's coming so that will help
What problems is the product solving and how is that benefiting you?
Sales coaching
Onboarding questions
Speed of going live
Overall customer experience
Onboarding questions
Speed of going live
Overall customer experience
Amazing Coaching Tool
What do you like best about the product?
The best part in my opinion is the almost instant playback ability. The platform is very easy to navigate and very intuitive. Being able to playback sales calls to coach my team on key moments has improved our skills and growth as sales people.
What do you dislike about the product?
It would be nice if there were some "?" buttons next to the insights to define what criteria is being evaluated and how it is being evaluated. Maybe add a dark mode theme.
What problems is the product solving and how is that benefiting you?
Jiminny is solving any second guessing I might have after a call and make sure all I am more productive by being able to see any questions or information I might have missed in the real time call.
Great product
What do you like best about the product?
Zoom recordings, Call stats and coaching
What do you dislike about the product?
sometimes it lags but that is probably my connection
What problems is the product solving and how is that benefiting you?
tracking and recording zooms
It is the best way to increase performance.
What do you like best about the product?
It integrates easily with other work platforms.
It gives us the necessary tools to make automated calls with potential customers.
We can keep track of performance metrics.
Create recordings of essential calls in real time.
It gives us the necessary tools to make automated calls with potential customers.
We can keep track of performance metrics.
Create recordings of essential calls in real time.
What do you dislike about the product?
It is a pleasant platform to save and record calls that are of the utmost importance for our company, and it is essential to keep track of the performance of our work team.
What problems is the product solving and how is that benefiting you?
It facilitates a series of functions to manage sales and improve our collaborations and our team's workflow. In addition, it helps us to create valuable and profitable conversations with our clients through calls.
in-depth analyses
What do you like best about the product?
the ability to cut parts of calls and share them with headcounts
What do you dislike about the product?
Lately, calls have not been updated in real time
What problems is the product solving and how is that benefiting you?
Doing in-depth analyses on headcount skills and understanding how they can be improved
Great for call reviews
What do you like best about the product?
The transcript and how I can make notes with that. It's very useful and aids deeper learning.
What do you dislike about the product?
The screen could be bigger without having to put it full screen.
What problems is the product solving and how is that benefiting you?
It's solving customer experience and helping improve upon that and wider my learnings
Never forget what your customers have said
What do you like best about the product?
It joins my calls automatically through the easy integration with Google calendar. The team insights section is really interesting. The integration with Hubspot also means my calls are tagged appropriately e.g. call type, deal stage etc.
What do you dislike about the product?
I wish I could search by call title. I can search by activity type because it's linked to my Hubspot, but this is less useful for impromptu calls. It automatically joins calls when I schedule them but understandably not if a customer schedules the call. You can add it when the call is live, but I wish I could pre-schedule this so that I don't need to faff with it as the call starts.
What problems is the product solving and how is that benefiting you?
I can give customers 100% of my attention, rather than dividing it between writing notes and listening to them. This means I can have more meaningful discussions and problem solving on my calls, with the security that I have perfect recall after
Great for reviews and training
What do you like best about the product?
Looking back at the team's recordings to learn how other team members are talking about the product or handling objections
What do you dislike about the product?
UI is a little confusing if you don't have a walkthrough of it. Lots of good features seem hidden/not explicitly clear
What problems is the product solving and how is that benefiting you?
Product knowledge gaps. I can re-watch recordings to take notes or watch
more experienced team members to learn more
more experienced team members to learn more
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