Jiminny
JiminnyReviews from AWS customer
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Great product
What do you like best about the product?
Zoom recordings, Call stats and coaching
What do you dislike about the product?
sometimes it lags but that is probably my connection
What problems is the product solving and how is that benefiting you?
tracking and recording zooms
It is the best way to increase performance.
What do you like best about the product?
It integrates easily with other work platforms.
It gives us the necessary tools to make automated calls with potential customers.
We can keep track of performance metrics.
Create recordings of essential calls in real time.
It gives us the necessary tools to make automated calls with potential customers.
We can keep track of performance metrics.
Create recordings of essential calls in real time.
What do you dislike about the product?
It is a pleasant platform to save and record calls that are of the utmost importance for our company, and it is essential to keep track of the performance of our work team.
What problems is the product solving and how is that benefiting you?
It facilitates a series of functions to manage sales and improve our collaborations and our team's workflow. In addition, it helps us to create valuable and profitable conversations with our clients through calls.
in-depth analyses
What do you like best about the product?
the ability to cut parts of calls and share them with headcounts
What do you dislike about the product?
Lately, calls have not been updated in real time
What problems is the product solving and how is that benefiting you?
Doing in-depth analyses on headcount skills and understanding how they can be improved
Great for call reviews
What do you like best about the product?
The transcript and how I can make notes with that. It's very useful and aids deeper learning.
What do you dislike about the product?
The screen could be bigger without having to put it full screen.
What problems is the product solving and how is that benefiting you?
It's solving customer experience and helping improve upon that and wider my learnings
Never forget what your customers have said
What do you like best about the product?
It joins my calls automatically through the easy integration with Google calendar. The team insights section is really interesting. The integration with Hubspot also means my calls are tagged appropriately e.g. call type, deal stage etc.
What do you dislike about the product?
I wish I could search by call title. I can search by activity type because it's linked to my Hubspot, but this is less useful for impromptu calls. It automatically joins calls when I schedule them but understandably not if a customer schedules the call. You can add it when the call is live, but I wish I could pre-schedule this so that I don't need to faff with it as the call starts.
What problems is the product solving and how is that benefiting you?
I can give customers 100% of my attention, rather than dividing it between writing notes and listening to them. This means I can have more meaningful discussions and problem solving on my calls, with the security that I have perfect recall after
Great for reviews and training
What do you like best about the product?
Looking back at the team's recordings to learn how other team members are talking about the product or handling objections
What do you dislike about the product?
UI is a little confusing if you don't have a walkthrough of it. Lots of good features seem hidden/not explicitly clear
What problems is the product solving and how is that benefiting you?
Product knowledge gaps. I can re-watch recordings to take notes or watch
more experienced team members to learn more
more experienced team members to learn more
Very helpful when you experience issues
What do you like best about the product?
Speed of the replies from the support team
What do you dislike about the product?
That I had issues with the site, but there are always teething issues
What problems is the product solving and how is that benefiting you?
Call tracking and allowing me to go back and review calls to make sure i dont miss anything in my notes
Good platform that helps me take notes and review client calls
What do you like best about the product?
The fact that Jiminny records my client meetings is really nice, as well as all of the analytics and the transcript of the meetings.
What do you dislike about the product?
While I like the transcript functionality, it's not always accurate. The words are usually accurate, but who is speaking tends to be off for maybe the first 2-3 seconds of somebody starting to talk. It will put the beginning of a new conversation under somebody else's name.
What problems is the product solving and how is that benefiting you?
It helps me take notes and make sure that I can go back into the recording/analytics to find important points or even listen back on something that a client said. This is useful especially when a client makes a feature request of our product, I can go back and make sure I capture all of the details needed to make note of the feature request internally. I also use Jiminny to share snippets of important items with the rest of my team by grabbing a snippet so they can see firsthand how a particular part of the convo went.
Fantastic tool for recording and analysing calls, collaborating between teams and coaching
What do you like best about the product?
The ease of recording client interactions and the transcripts Jiminny does are awesome, the way it finds the right moments in calls, the stats it provides on your behaviour in the calls, etc., great for coaching others and even yourself.
What do you dislike about the product?
The notetaker is a bit clunky, I often have trouble getting it to join my meetings.
What problems is the product solving and how is that benefiting you?
Easily recorded sessions that enhance the collaboration between departments, i.e. CS - product - Sales - marketing
Jiminny allows me to not only coach myself from my own calls, but also spots key info from prospects
What do you like best about the product?
Seeing how long each person is speaking in a call.
What do you dislike about the product?
Being able to scroll through the transcript while listening to the call. Sometimes it jumps back to where the conversation is.
What problems is the product solving and how is that benefiting you?
Sales learning & development.
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