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Simple, fast & effective! World Class!
What do you like best about the product?
Where to start, the Jiminny experience is simple, easy to use and effective. Integrations in slack make it simple for teams to share calls & insight. The ability to call & text directly from SalesForce in an extension is a game changer! All communications are recorded back in SalesForce making admin a lot simpler and more efficient! Call coaching is also a game changer, the ability to tag a colleague and ask for feedback, coaching and their opinion is extremely simple and effective. I also like the road map of the product, the Jiminny team do an amazing job of keeping us posted on exciting new features coming up and gamechaging updates that are due to go live but also the long term goals, long term projects they are working on to make Jiminny a World Class solution!
What do you dislike about the product?
There is not much I dislike about Jiminny, the open & honest partnership we have and the support we receive is amazing. The Jiminny team really want us to succeed in using their tool and do a lot to help us!
What problems is the product solving and how is that benefiting you?
Effective call coaching for our Sales team, spotting trends, feedback on opportunities, Jiminny allows us to collaborate more, highlight things quicker to our wider teams outside of the sales remit, it enables our product and project teams.
Recommendations to others considering the product:
Keep doing what your doing - Fantastic work
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New to Jiminny, think it's great!
What do you like best about the product?
I have only been using Jiminny for a couple of weeks but think it is so useful for the team. I can easily listen to my colleagues calls to assist with my role and can easily provide them with feedback.
It is such an easy process and easy to use for even tech-shy people.
It is such an easy process and easy to use for even tech-shy people.
What do you dislike about the product?
There is nothing that I have come across which I dislike about Jiminny. Like I said, I haven't been using it for very long and have not yet come across anything that I dislike about their service and their product.
What problems is the product solving and how is that benefiting you?
Really helps with communication across the wider team.
Recommendations to others considering the product:
If you are looking to learn and progress your Sales Development team and further envolve your learning- then I recommend Jiminny.
Wonderful way to improve sales team learnings
What do you like best about the product?
I find it very helpful that all calls are recorded which saves the team time in trying to remember all calls and take notes. My team is now more connected and knowledge about ways we can work together to improve our conversations and sales approaches. It's a wonderful tool.
What do you dislike about the product?
I rarely (if ever) have an issue with Jiminny. Call quality is always consistent.
What problems is the product solving and how is that benefiting you?
Jiminny solves the sales problem of having to remember word for word every conversation that occurs with a prospect or client. We have the ability to listen back to consultants calls and track deals as they progress to understand the full sales cycle. It's been a gamechanger for our team.
Smart, Efficient and Reliable!
What do you like best about the product?
The seamless UX experience from start to finish is very impressive - the call listening functioning has helped a tremendous amount when picking out key details from a call I wouldn't have heard first time round.
This isn't just a individual win for our reps but genuinely a TEAM WIN!
This isn't just a individual win for our reps but genuinely a TEAM WIN!
What do you dislike about the product?
You aren't able to download the call yourself unless you request it to be sent as an MP3 by one of the customer service team. Would be great to have a self-function to download calls you wanted to share with people who aren't on Jiminny (i.e. teams other than Sales like Service)
What problems is the product solving and how is that benefiting you?
Effective call coaching for our Sales team - proved invaluable in sharing learnings and best practices. Areas that we have picked on from the calls include Research deployment, Objection handling (from PA's to C-level execs) and Closing techniques.
The way we coach calls has gone to another level and it's a lot more constructive and targeted
Personally, my confidence has grown since using the tool as I am able to self-feedback and share my learnings with the rest of the team, which hopefully will add value to their work too #sharingiscaring
The way we coach calls has gone to another level and it's a lot more constructive and targeted
Personally, my confidence has grown since using the tool as I am able to self-feedback and share my learnings with the rest of the team, which hopefully will add value to their work too #sharingiscaring
Recommendations to others considering the product:
Effective tool for any Sales team (new or experienced) to review Outbound call quality.
Game Changing for our Sales Strategy
What do you like best about the product?
The whole experience of Jiminny is great! The team is always so helpful, Slack Integration works a dream and makes our collaborations so much more effective. With the ability to highlight sections, loop in wider team members, quickly pin common themes or red flags - it has revolutionised our sales coaching and team buy in.
What do you dislike about the product?
Dislike? Very few things.. The one area I feel I am the weakest in is fully understanding all of the capabilities of the software.. I would love a Jiminny ''Crash Course'' as there is a whole lot this product does.
What problems is the product solving and how is that benefiting you?
Team Coaching, understanding Market Trends, Feedback on Opportunities, having our finger constantly on the real-time pulse of the industry. Using Jiminny has allowed us to collaborate more, 'pin' things quicker to our wider teams outside of the sales remit, it had enabled our product and project teams to listen to the voice of our buyer and develop, market and tweak our solutions accordingly
Recommendations to others considering the product:
Jiminny has a great team of people behind who really work hard to make sure that your team benefits from the software along with your wider team, the technology is new, current and has big aspirations.
Great system for feedback
What do you like best about the product?
Ability to not only listen back, but to actively coach at individual points and as well as grade and compare really push this over the top. Hands down my favourite feature is playback speed though, listening at 1.5 speed but the same tone is super efficient (or 0.5 speed if you fancy a laugh)
What do you dislike about the product?
There have been a few outages and technicals that we've encountered. Also not having a dialer can sometimes be limiting
What problems is the product solving and how is that benefiting you?
Coaching. It's made sharing and openly training each other on calls a breeze
Great customer success and fantastic tool for training
What do you like best about the product?
Customer Success - incredibly attentive customer success/account management. All issues that I have raised, whether a technical issue or user issue, are responded to incredibly quickly via their in-app interface. User issues are resolved quickly with re-education of the platform which is comforting. Training was also delivered via a webinar and well presented, with time put aside to answer and walk-through any particular use-cases.
Coaching - allowing sales teams to review each other's work is an invaluable element of our learning and development. It has become a regular occurrence to listen-back to colleague's meetings to pick up the structure, pace, and particular phrases. Jiminny has also become the go-to training platform for new starters, as it allows them to immerse themselves with the best (and worst) examples of how to pitch.
Coaching - allowing sales teams to review each other's work is an invaluable element of our learning and development. It has become a regular occurrence to listen-back to colleague's meetings to pick up the structure, pace, and particular phrases. Jiminny has also become the go-to training platform for new starters, as it allows them to immerse themselves with the best (and worst) examples of how to pitch.
What do you dislike about the product?
Improvements could include on-the-spot outbound dialling - however, I imagine this changes from company to company depending on their CRM setup and configuration. Also, having the phone-line merged with Jiminny would also be helpful, so that inbound calls were also recorded. However, this may not viable from a technical point of view or down to individual setups.
What problems is the product solving and how is that benefiting you?
Training and coaching is definitely a problem being solved with Jiminny. Allowing colleagues to listen-back to good calls and bad calls enables feedback on live-action dialogue, rather than staged examples. It has also enabled new-starters to become familiarized with the pitch and flow of dialogue between a salesperson and prospect. It has also improved a new-starters from a confidence point of view, as they are able to create indexes of responses to possible objections- based on their colleagues' calls - and more confident to jump into outbound prospecting.
Jiminny Newbie
What do you like best about the product?
Tool makes it extremely helpful for a new hire to ramp up by having access to calls and very easy to use interface. The dialer is very efficient at streamlining productivity to help drive customer connects.
What do you dislike about the product?
Any issues you might run into the Jiminny team is very responsive. Constantly working on product improvements and very sales focused, which is refreshing.
What problems is the product solving and how is that benefiting you?
The ability to get ramped up with the coaching abilities of Jiminny is huge for new hires, so you can help contribute to the bottom line as soon as possible.
Disruptive and Revolutionary SAAS Tool created by Sales individuals for Sales Individuals
What do you like best about the product?
I enjoy that the platform allows for a number of functions to operate as one. Integration with Salesforce and Outlook are extremely valuable and will help any individual in sales from tedious admin tasks to taking notes while simultaneously conversing in calls! This platform seems like a great tool for communication as well as recorded calls and data tracking charts. Absolutely love the response rate by the Jiminny team and their "chat function" as well as their directory of articles that help people navigate the platform by offering tips, tricks, and helpful information.
What do you dislike about the product?
Nothing in particular as of now. The User design and experience is fantastic.
What problems is the product solving and how is that benefiting you?
Jiminny allows for tracking and inputting tedious data entry into Salesforce, as well as saves a ton of time for more sales oriented activities.
Recommendations to others considering the product:
If you want your sales individuals to enhance their sales activities, rather than wasting time on tedious activities; Jiminny is your platform!
Forward thinking and amazing customer service
What do you like best about the product?
I can ask questions, give feedback and receive a reply almost simultaneously. Tom and James clearly work really well together and it's that synergy that reflects through to us as clients.
What do you dislike about the product?
I would like there to be a dialer function whilst you're in the meeting. We've also had occasions where the software seems to be at fault for Google Chrome crashing whilst the team is outbound dialing.
What problems is the product solving and how is that benefiting you?
For any organization with a sales function regardless of experience, you should constantly be trying to improve. Listening to calls and coaching is an easy and effective way to scale the ability of salespeople. We should still be doing more of this!
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