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Great coaching/training capabilities
What do you like best about the product?
The ability for team members log in as a coach and listen in without others knowing.
What do you dislike about the product?
Sometimes I forget to close the room and people from my next call will join early leaving 2 different companies in the room
What problems is the product solving and how is that benefiting you?
P2P call reviews and implementing feedback
Recommendations to others considering the product:
Make full use of the training/coaching capabilities
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Save 2+ hours of admin time per day
What do you like best about the product?
Jiminny allows me to facilitate excellent conference calls . Not only does their transcription feature let me put the pen down and stop taking notes during calls, but it also enables me to focus 100% on the conversation at hand so I can practice active listening and discover deeper insights. It also helps me improve my performance by giving instant performance stats and review the moments of calls that matter most.
Also - the customer service is world-class! The Jiminny team responds almost immediately and really care about how they can help you do you job even better. Plus, they're product roadmap is filled with even moore cutting edge features that will certainly drive the future of sales, customer services and success.
Also - the customer service is world-class! The Jiminny team responds almost immediately and really care about how they can help you do you job even better. Plus, they're product roadmap is filled with even moore cutting edge features that will certainly drive the future of sales, customer services and success.
What do you dislike about the product?
Not very much. If I had to say something, I would say that it spells my name incorrectly, however this is a mistake that 99% of humans also make.
What problems is the product solving and how is that benefiting you?
Taking notes during calls often pulled my attention away from important moments during conversations. Plus, I would have to spend up to an hour typing up notes after each and. every call. With Jiminny, this problem (and more) is eradicated.
Recommendations to others considering the product:
Choose Jiminny for all your sales calls, client calls and internal meetings and you'll save hours of time.
Essential all-in-one sales solution for data-driven teams
What do you like best about the product?
Transcripts, time-stamped notes, themes & analytics (conversation intelligence), CRM integration.
What do you dislike about the product?
Nothing really, transcripts could be better and some small tweaks added to the UI/UX. An increased capacity to handle bad internet connections would be great.
What problems is the product solving and how is that benefiting you?
Having a central repository of our sales calls where the sales and product teams can review calls, surface insights, and improve their performance is essential and has been very helpful, especially with searchable transcripts and automatically-surfaced recurring themes - such as when a competitor name is mentioned during the call. The ability to have time-stamped notes taken during the call added automatically as a note to our CRM and overall the whole integration capabilities with our CRM (Pipedrive) are great and we're able to save every touchpoint. The dialer and analytics additionally make Jiminny a comprehensive suite to cover most sales needs. The Jiminny team is really great and the product is evolving.
Great tool with super valuable features for coaching and analysing calls
What do you like best about the product?
The UI is very user friendly and easy to navigate across the various options. Integrates very well with Salesforce to pick up our current setup. Super friendly team with very useful tips and suggestions on how to use the tool and improve our current sales coaching approach. Continually adding new features and improvements. Slick integration with Slack.
What do you dislike about the product?
At times call quality can be poor if too many people in the call, however most of the time is good, and if internet speed is good it's not a problem.
What problems is the product solving and how is that benefiting you?
It helps us onboard new members faster by giving them access to calls they can listen and learn from
Helps us analyse calls from clients and share with our product team for them to learn clients trends and challenges
Post call coaching with sales reps to discuss good and bad points from the calls
Being able to know when the next client calls are coming up and join them in coaching (listening only) mode is super value for us. Gives us a great chance to see how the reps handle objections and how they utilise our sales 101 playbook.
Helps us analyse calls from clients and share with our product team for them to learn clients trends and challenges
Post call coaching with sales reps to discuss good and bad points from the calls
Being able to know when the next client calls are coming up and join them in coaching (listening only) mode is super value for us. Gives us a great chance to see how the reps handle objections and how they utilise our sales 101 playbook.
Recommendations to others considering the product:
For those with a growing sales team and in need to improve onboarding plus coaching current sales reps I fully recommend using this tool. Jiminny gives us great valuable information to help us coach individuals and understand client pain points and analyse them together. We are seeing an increase coaching culture amongst our sales reps too.
Huge Time-Saver!
What do you like best about the product?
1) No meeting and user codes!
2) Easy to take notes and chat.
3) Save call details to Salesforce Account Activity or Opportunity immediately from the app.
4) Instantly export call recording links after the call - no downloading!
6) Easy to view and retrieve past activity.
7) Transcripts.
8) Intuitive.
9) Great support.
2) Easy to take notes and chat.
3) Save call details to Salesforce Account Activity or Opportunity immediately from the app.
4) Instantly export call recording links after the call - no downloading!
6) Easy to view and retrieve past activity.
7) Transcripts.
8) Intuitive.
9) Great support.
What do you dislike about the product?
Some colleagues complain of issues with screen-sharing. In my experience this is usually related to having multiple windows open at the start of the call and easily resolved by calling back in.
Sometimes the transcripts are spotty but I actually find those very useful as well,.
Sometimes the transcripts are spotty but I actually find those very useful as well,.
What problems is the product solving and how is that benefiting you?
I was spending 2-3 hours a days logging calls to Salesforce and mailing them to clients (waiting on downloads that were often too large to email, creating Activities, etc.). I have that time back to.,,make calls now!
Recommendations to others considering the product:
Try it!
Top quality software & supportive team
What do you like best about the product?
Most importantly, Jiminny does its job really well in terms of easily recording calls and providing an easy way to coach our sales team. Secondly, the team are amazing: responsive, supportive and genuinely caring.
What do you dislike about the product?
There are some niggles in the UX on the backend of the software. I suspect these are there because the team has been been focused on the main functionality and front-end of the software, which works really well.
What problems is the product solving and how is that benefiting you?
Problems: How to easily record sales calls, and how to quickly and efficiently coach our sales team.
Benefits: A smoother, easier process for our sales teams to make calls and a more efficient coaching process.
Benefits: A smoother, easier process for our sales teams to make calls and a more efficient coaching process.
Recommendations to others considering the product:
It's a great product, led by a genuinely helpful team. Highly recommended!
All-in-one video call and sales analytics
What do you like best about the product?
As opposed to most of the sales analytics tools out there, we can actually run our meetings right from Jiminny's own video calling as well. This lets us cut down on all the different tools we use and consolidate into one all-in-one video call, call analytics and sales coaching platform.
What do you dislike about the product?
Could use some automation around the Hubspot integration and workflow, although Hubspot does limit this stuff on their side...
What problems is the product solving and how is that benefiting you?
-Effortlessly run demos with stable and reliable video calling (custom branded too, which is always nice)
-No downloads!
-Great analytics that finally let us be more data driven in our sales + coaching
-CRM integration
-Well rounded feature sets, don't feel like im missing anything. Works as it should and then some.
-No downloads!
-Great analytics that finally let us be more data driven in our sales + coaching
-CRM integration
-Well rounded feature sets, don't feel like im missing anything. Works as it should and then some.
Great for team collaboration and training
What do you like best about the product?
I love that you can live coach teammates and get them instant feedback on their calls. Really great tool and super easy to navigate.
What do you dislike about the product?
Nothing, the roll-out was super easy and the team at Jiminny is fantastic to work with.
What problems is the product solving and how is that benefiting you?
Realtime feedback, improving cold calls, negotiations, everything!
Great platform with great support
What do you like best about the product?
The Integration with hubspot allows my team to log calls into hubspot quickly helping us speed up our activity processing within the CRM. The ability to find calls and provide coaching live and after the fact has made it an invaluable tool within our arsenal and has given us a better understanding of our deals and where we can improve. On top of that the support is first class, right from technical support through to the customer success team and they always go the extra mile to make sure any problems are fixed as soon as possible
What do you dislike about the product?
The transcribing can sometimes be a little inaccurate and that would be one area that would be great to approve. I know there is more reporting in the works around what makes a successful call for our business. Once this is in place than it would math some other products in the market place. Thirdly the reporting on who is speaking and when can be a little inaccurate as it appears to pick up background noise. A way of removing that would be amazing too.
Over and above this i would love for the team to add an email sequencing functionality just because then i would have it all in one place. This is definitely more wish fulfillment though
Over and above this i would love for the team to add an email sequencing functionality just because then i would have it all in one place. This is definitely more wish fulfillment though
What problems is the product solving and how is that benefiting you?
Within the SDR function we have seen a 50% increase in number of meetings booked month to month as well as seeing an increase in meeting acceptance despite tougher qualification methods coming into play. We have also seen an increase in output of activities of around 40% due to the ability to record and log phone calls all from the dialing screen
Really useful tool for marketing professionals to stay aligned with sales & buyers
What do you like best about the product?
- My role is busy and I'm always very time poor, so I love that Jiminny allows the Sales Team to tag me in specific parts of a call. For example, how a prospect heard about us (e.g. an event, in the press etc).
- We encouraged our Sales Teams to share their calls not only with their manager, but with other key people in the business (other teams and other people in Sales), which meant that everyone got more coaching and ultimately got better at their jobs. My marketing campaigns always got better results when the teams had used Jiminny to share learnings on outreaches.
- I didn't have to be sitting at my desk to be able to listen to a call, I could listen on the go.
- Jiminny has a great blog with bitesize posts full of inspiration.
- We encouraged our Sales Teams to share their calls not only with their manager, but with other key people in the business (other teams and other people in Sales), which meant that everyone got more coaching and ultimately got better at their jobs. My marketing campaigns always got better results when the teams had used Jiminny to share learnings on outreaches.
- I didn't have to be sitting at my desk to be able to listen to a call, I could listen on the go.
- Jiminny has a great blog with bitesize posts full of inspiration.
What do you dislike about the product?
- There were a few instances where calls dropped out part way through, but the Jiminny team are super responsive and were always quick to fix. The Live Chat feature helped a lot with this and they were always proactive in asking for user feedback.
What problems is the product solving and how is that benefiting you?
As a Marketing professional, I used Jiminny for two key reasons:
1) The voice of the customer is such a powerful way to fuel and inspire marketing campaigns, so I'd always block out time in my diary to listen to sales calls to understand more about our buyers challenges and what it was that they were coming to us for.
2) When the Sales Team were reaching out to prospects, I wanted to keep tabs on the messaging they were using for individual campaigns so I could help with additional training and coaching (if need be) to help increase conversion rates.
1) The voice of the customer is such a powerful way to fuel and inspire marketing campaigns, so I'd always block out time in my diary to listen to sales calls to understand more about our buyers challenges and what it was that they were coming to us for.
2) When the Sales Team were reaching out to prospects, I wanted to keep tabs on the messaging they were using for individual campaigns so I could help with additional training and coaching (if need be) to help increase conversion rates.
Recommendations to others considering the product:
Jiminny is a fantastic tool to use if you want to increase collaboration across, not only, your Sales Team, but your entire company. It helps your organisation get closer to the buyer and promotes a culture of continuous improvement.
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