Jiminny
JiminnyReviews from AWS customer
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Very helpful when you experience issues
What do you like best about the product?
Speed of the replies from the support team
What do you dislike about the product?
That I had issues with the site, but there are always teething issues
What problems is the product solving and how is that benefiting you?
Call tracking and allowing me to go back and review calls to make sure i dont miss anything in my notes
Good platform that helps me take notes and review client calls
What do you like best about the product?
The fact that Jiminny records my client meetings is really nice, as well as all of the analytics and the transcript of the meetings.
What do you dislike about the product?
While I like the transcript functionality, it's not always accurate. The words are usually accurate, but who is speaking tends to be off for maybe the first 2-3 seconds of somebody starting to talk. It will put the beginning of a new conversation under somebody else's name.
What problems is the product solving and how is that benefiting you?
It helps me take notes and make sure that I can go back into the recording/analytics to find important points or even listen back on something that a client said. This is useful especially when a client makes a feature request of our product, I can go back and make sure I capture all of the details needed to make note of the feature request internally. I also use Jiminny to share snippets of important items with the rest of my team by grabbing a snippet so they can see firsthand how a particular part of the convo went.
Fantastic tool for recording and analysing calls, collaborating between teams and coaching
What do you like best about the product?
The ease of recording client interactions and the transcripts Jiminny does are awesome, the way it finds the right moments in calls, the stats it provides on your behaviour in the calls, etc., great for coaching others and even yourself.
What do you dislike about the product?
The notetaker is a bit clunky, I often have trouble getting it to join my meetings.
What problems is the product solving and how is that benefiting you?
Easily recorded sessions that enhance the collaboration between departments, i.e. CS - product - Sales - marketing
Jiminny allows me to not only coach myself from my own calls, but also spots key info from prospects
What do you like best about the product?
Seeing how long each person is speaking in a call.
What do you dislike about the product?
Being able to scroll through the transcript while listening to the call. Sometimes it jumps back to where the conversation is.
What problems is the product solving and how is that benefiting you?
Sales learning & development.
Really useful for sales and marketing collaboration
What do you like best about the product?
I work in marketing and being able to listen to the calls that the sales team make to prospects is useful. We are able to see their pain points and any common themes that emerge, and then we can plan our messaging and content accordingly. The transcript recording is also really useful.
What do you dislike about the product?
Not too much to comment on here - but it could be made a little easier to search for certain recordings.
What problems is the product solving and how is that benefiting you?
Collaboration and communication between the sales and marketing team. We have also started using it recently for interviews with our buyers to see where we can improve our product, and being able to review these async has been invaluable.
A really useful and insightful tool
What do you like best about the product?
For me, the best part is the statistics. Conversation switches, monologue time for participants and particularly patience. Helping improve customer interactions
What do you dislike about the product?
Jiminny has excellent recording and transcribing features. However, from a security perspective, it would be good to be able to provide links to hosted recordings that are password protected.
What problems is the product solving and how is that benefiting you?
Jiminny helps increase coaching capability from a supervisory and individual perspective. The ability to be able to quickly jump in and review calls or meetings, with incredibly insightful reminders and easily accessible tools, is a major benefit.
Jiminny
What do you like best about the product?
Seeing how I come across on calls, its a really useful feedback tool. I think its also a great way to learn from others in the team and pick up ideas of how to approach clients in similar situations.
What do you dislike about the product?
Sometimes it can be slow to update cancelled calls on the app - Jiminny sidekick still pops up even if you cancelled a call hours before.
What problems is the product solving and how is that benefiting you?
Getting feedback for client calls, allows you to look back on what was discussed with clients.
Learning made easy and fun
What do you like best about the product?
I love learning from the videos that my colleagues record!
What do you dislike about the product?
Finding the content I want to watch as there can be a lot in the library.
What problems is the product solving and how is that benefiting you?
I am new at the company and I work remotely. Jiminny helps me to do some self-study and feel closer to my collagues even if I'm far away.
Jiminny Rocket system
What do you like best about the product?
Easy data access for team performance. Call speed and keywords that have been used. Talking about price all the time doesn't help you to build trust and really understand the pain points of the customer.
What do you dislike about the product?
Nothing. With my experience working with Jiminny for the last 2 months, I see only positive impact and excellent AI around call analysis and performance improvements.
What problems is the product solving and how is that benefiting you?
Time spent identifying the most critical points in a call. Coach our team and everyone to become better and truly understand their strengths and areas for improvement.
Jiminny makes life easier for sales leaders
What do you like best about the product?
We are a high-growth startup that has to hire, onboard and manage a growing commercial team, our products are tweaked regularly and so standardizing and optimizing process are high on our priority list. This is something that is difficult to do as well as I would like.
Jiminny makes these activities much easier. Over and above the call recording software, the easy-to-use 'coaching frameworks' provide a dynamic and tangible way to track performance. This was an evolution from our previous process that was based on scripts and has had a positive impact.
Having the ability to collate snippets (as well as whole calls) in simple folders has meant our onboarding process has become more effective in a very short space of time. As we are remote three days per week the ability to share these simply by slack has also encouraged peer to peer learning, which was an unexpected bonus.
In my experience, it is rare to find a genuinely excellent tool that is accompanied by a great team that will help you to onboard and use it. Becky and Mike were and have been excellent throughout the process and you're left with the feeling that they genuinely listen and understand what you are trying to accomplish by implementing their software (or maybe they're just using Jiminny!).
Jiminny makes these activities much easier. Over and above the call recording software, the easy-to-use 'coaching frameworks' provide a dynamic and tangible way to track performance. This was an evolution from our previous process that was based on scripts and has had a positive impact.
Having the ability to collate snippets (as well as whole calls) in simple folders has meant our onboarding process has become more effective in a very short space of time. As we are remote three days per week the ability to share these simply by slack has also encouraged peer to peer learning, which was an unexpected bonus.
In my experience, it is rare to find a genuinely excellent tool that is accompanied by a great team that will help you to onboard and use it. Becky and Mike were and have been excellent throughout the process and you're left with the feeling that they genuinely listen and understand what you are trying to accomplish by implementing their software (or maybe they're just using Jiminny!).
What do you dislike about the product?
Occasionally the call tracks get confused as to who is talking and can switch. This has no tangible impact on any use case I have, but the only negative thing that I can think of!
What problems is the product solving and how is that benefiting you?
Onboarding of salespeople
Standardizing process across the sales team
Optimizing sales process by monitoring suggested implementation
Providing insights by understanding best (and worst) practice
More flexible commercial organization by improving time we can react to changes in market conditions or tweaks within our own product offering.
Peer-to-peer learning and development
Preparation for commercial calls as a notetaker
Standardizing process across the sales team
Optimizing sales process by monitoring suggested implementation
Providing insights by understanding best (and worst) practice
More flexible commercial organization by improving time we can react to changes in market conditions or tweaks within our own product offering.
Peer-to-peer learning and development
Preparation for commercial calls as a notetaker
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