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Jiminny

Jiminny

Reviews from AWS customer

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External reviews

916 reviews
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External reviews are not included in the AWS star rating for the product.

    Computer Software

This can be a lifesaver

  • August 18, 2022
  • Review provided by G2

What do you like best about the product?
Continuity. My predecessor had conversations that I could do a text search on, and it kept me out of trouble. :)
What do you dislike about the product?
Nothing. Searching is easy, I love the transcripting - it handles multiple accents quite well.
What problems is the product solving and how is that benefiting you?
Continuity as staff change over.
Backup - better than notes, or memory.
Ability to quickly see history with a customer, and know who has been interacting.
Ability to give/get feedback from colleagues.

    Computer Software

Great Customer Service

  • August 15, 2022
  • Review provided by G2

What do you like best about the product?
Very supportive team and product has helped us a lot with coaching
What do you dislike about the product?
Struggled to integrate with Hubspot (our CRM)
What problems is the product solving and how is that benefiting you?
Coaching

    Computer Software

Excellent system, lovely team

  • August 12, 2022
  • Review provided by G2

What do you like best about the product?
I love how easy it is to share content with colleagues and clients - those insights are so valuable for us to understand what is happening with our clients.
What do you dislike about the product?
There are some niggly things that make the integration with HubSpot difficult, but that's more to do with how we have HubSpot set up.
What problems is the product solving and how is that benefiting you?
It's helping us coach the team to run better meetings, and it's helping us share insights on what's happening with clients with the team.

    Rachel D.

Awesome Experience

  • August 10, 2022
  • Review provided by G2

What do you like best about the product?
I love the playback features that also gives you the ability to see your statistics, themes, how quickly I talk, and the ability to comment/share the calls with others.
What do you dislike about the product?
I truly like all of Jiminny. I wish it wouldn't automatically download the transcript in MS Excel, because I don't have MS Excel and thus cannot download my call transcript.
What problems is the product solving and how is that benefiting you?
How fast I talk, how frequently I talk versus the customer, how much more I talk versus the customer. I'm also able to share my calls/have other share their best calls with me, which is really awesome because I can learn from them as well.

    Alan F.

We love Jiminny!

  • August 05, 2022
  • Review provided by G2

What do you like best about the product?
My customers love the ease of use, feature-rich functionality and the improvements to call coaching
What do you dislike about the product?
The lack of integration with Natterbox is an issue.
What problems is the product solving and how is that benefiting you?
Coaching and feedback

    Alex H.

Jiminny - why I rate it so highly

  • July 22, 2022
  • Review provided by G2

What do you like best about the product?
The people who work there are super helpful and the product is both brilliant AND easy to use with lots of functionality. I don't have much experience with competitors as we have had no reason to change currently!
What do you dislike about the product?
VERY rarely I lose a recording which is a problem for me as I send every recording out to the clients I work with for them to use. That said the support team are SOOOO helpful they work incredibly hard to solve any issue in very quick time!
What problems is the product solving and how is that benefiting you?
Its the best way I know of to both record, save and then send out to clients which is my main focus in my role I do (I train people how to use our own software and use Jiminny to record and then send out the recordings with the idea that they can keep them and use them in the future. It also allows me to analyse my recordings and crop them to send the relevant parts.

    Accounting

Good software with very supportive client success team

  • July 21, 2022
  • Review provided by G2

What do you like best about the product?
Helps with coaching the sales team by using the comments and frameworks capabilities. The client success manager is very responsive and proactive in improving the experience.
What do you dislike about the product?
Inflexible pricing - for a team that is often changing in numbers, the pricing is not revised downwards if there are less users per month, any additional seats must be added for the full contract
What problems is the product solving and how is that benefiting you?
Training the sales team - improving conversion rates

    Health, Wellness and Fitness

Great platform for reviewing calls quickly and efficiently!

  • July 19, 2022
  • Review provided by G2

What do you like best about the product?
You are able to view an overview of your call at a quick glance, which is incredibly helpful when you have a lot of calls to look over. It stores your calls, and has an easy search function to help find these when you need to look back.
What do you dislike about the product?
Sometimes the interfaces confuses the speakers and thinks that the customer is you, or vice versa. I believe the team are aware of this and working on improving this.
What problems is the product solving and how is that benefiting you?
Jiminny allows you to find action points from a call in a few minutes when time is very valuable, instead of having to listen to the whole thing, taking up a lot of your valuable working time. Being able to share snippets if important information internally is also very beneficial and solves the problem of looking for information.

    Mitchell O.

Happy with Jiminny

  • July 14, 2022
  • Review provided by G2

What do you like best about the product?
Probably the only piece of software I wish we'd rolled out sooner. It allows us to:

1. Use real-life call recordings to do proper sales coaching (table stakes nowadays)

2. Use tonnes of data points to measure performance

3. Automate note taking - it uses AI to provide you with a shortened summary of what happened in each call (not perfect but it's the best I've seen so far)

4. Use real-life sales meeting snippets to inform product/marketing strategy

5. Update Hubspot fields without having to actually go into Hubspot - it provides you with a side-kick tool where you can quickly update the relevant CRM fields and add notes.

And shout out to Becky and Mike who have been excellent to work with during the sales and onboarding process.
What do you dislike about the product?
Haven't used the deal management functionality that much. But then I don't have any issues managing deals via the Hubspot pipeline view.
What problems is the product solving and how is that benefiting you?
Recording meetings so that we can improve sales performance and use real-life customer insights to inform product/marketing strategy.

    Information Technology and Services

I have been so impressed with Jiminny. I have been pleasantly surprised on the level of integration.

  • July 13, 2022
  • Review provided by G2

What do you like best about the product?
They have a high level of integration while also maintaining ease of use.
What do you dislike about the product?
Sometimes it is difficult for Jiminny to distinqush between external and internal meetings, so the note taker has to be added manually, removed manually.
What problems is the product solving and how is that benefiting you?
It is helping us organize our calls in a more digestable way, while also providing better self-coaching and mentor coaching resources.
Recommendations to others considering the product:
Look at the cost of what you get. Incredible value.

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