Reviews from AWS Marketplace
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
External reviews are not included in the AWS star rating for the product.
Great software - easy to use
What do you like best about the product?
As a first time user (aprox 6 months) it was very easy to learn how it works. It does more than what I could need .
Some pro things:
-being able to add comments and notes to a specific time in the call.
- it is clear and easy to use.
- the new statistics are great
- LOVE LOVE LOVE that the chat is always available and thequick responses. Theyhelp with any issues (really great customer service)
Some pro things:
-being able to add comments and notes to a specific time in the call.
- it is clear and easy to use.
- the new statistics are great
- LOVE LOVE LOVE that the chat is always available and thequick responses. Theyhelp with any issues (really great customer service)
What do you dislike about the product?
Suggestions to improve:
-see calls placed in a list, rather than the "bubble boxes"
-have option to preset recordings (example, when no answer then select no answer and rest will be automatically filled or "call later", then follow up activity will be automatically recorded)
-being able to directly call a number, not having to search for contact
-in conference calls, being able to have the keyboard to select options
- being able to generate reports without having to ask customer service
- transcription not accurate
- statistics about percentage of who speaks isnt accurate, at times it picks up noises as the person talking
-see calls placed in a list, rather than the "bubble boxes"
-have option to preset recordings (example, when no answer then select no answer and rest will be automatically filled or "call later", then follow up activity will be automatically recorded)
-being able to directly call a number, not having to search for contact
-in conference calls, being able to have the keyboard to select options
- being able to generate reports without having to ask customer service
- transcription not accurate
- statistics about percentage of who speaks isnt accurate, at times it picks up noises as the person talking
What problems is the product solving and how is that benefiting you?
keep track of calls, register the tasks directly with salesforce. being able to go back on a call and learn also from others.
First experience working with such a system and very pleased with the service
First experience working with such a system and very pleased with the service
Recommendations to others considering the product:
ask customer support for any help you might need
if the transcripts were accurate it would be great to be able to filter for specific words used as to find easy the important points in a conversation
if the transcripts were accurate it would be great to be able to filter for specific words used as to find easy the important points in a conversation
- Leave a Comment |
- Mark review as helpful
Jiminny makes life easier
What do you like best about the product?
Jiminny is an ideal conference service for teams who like to go back and listen to customers, or use calls for training purposes. Its integration with salesforce saves a few steps when logging activities and opportunities.
What do you dislike about the product?
Sometimes there are issues hearing a person, typically when they are dialing in from another country.
What problems is the product solving and how is that benefiting you?
Jiminny has made me a better presenter, as I'm able to easily go back and listen to pitches.
Great for inside sales teams!
What do you like best about the product?
The automatic note-taking features so you can see a script of your whole conversation. Now I don't need to worry about typing everything down during the call and actually listen to the prospect. Also, if I ever forget what they mentioned I can just search within the script for it.
What do you dislike about the product?
I wish it had the ability to load tasks into it so I can just call everyone on my task list. Not huge issue but would be nice to have.
What problems is the product solving and how is that benefiting you?
I'm able to improve my cold/call & demo skills by being able to review my calls and getting live feedback from the team. Also, with all my notes and calls saved I never have to worry about remembering what a prospect said especially when I go over my deals with my manager.
A potentially revolutionary concept - but still has a few areas for improvement
What do you like best about the product?
The best feature in my opinion, is the speech-to-text transcribing that the service provides. In addition, the automatic logging of previous conversations are fantastic if you need to prove a client wrong. "Oh, you didn't say there was a quid pro quo???? *BOOM*, our call was being recorded and here's where you said there WAS a quid pro quo". Oh man, how empowering.
I digress...
Melissa and her team have been very responsive and have been a pleasure to work with. She just helped me with an item a few minutes ago which is why I'm filling this out!
I digress...
Melissa and her team have been very responsive and have been a pleasure to work with. She just helped me with an item a few minutes ago which is why I'm filling this out!
What do you dislike about the product?
I've been frustrated with the call inconsistencies and minor bugs. For one, yes - an ethernet cable would make the service run stronger and smoother. However, telling your clients this is a fix makes it feel like it's our fault that the service doesn't work. The problem is (well, for me): 1) I don't have an ethernet cable or port 2) even when I'm right next to my router the service can get interrupted. I'm not sure if there's a way for Jiminny to improve service when there are throttles in the wifi but I'm sure there is a way...
(Granted, that does mean more development time - and having to spend more money which isn't always to come by when you're a start up)
Most recently (and this was resolved with Melissa today) the new Catalina update screwed up my product demo to a client. As I was trying to come up with an alternative solution, I ended up rambling on like I was a 14-year old band geek (which isn't too far from the truth) trying to show the head cheerleader a magic trick. Now, that's more of a *personal* issue and not Jiminny's problem. However, if you all were aware of a problem with Mac users that was spawned by Catalina - get some verbiage or notifications out there! I'm still shivering in anxiety from how awkward that call was. (please don't listen to it - thanks).
(Granted, that does mean more development time - and having to spend more money which isn't always to come by when you're a start up)
Most recently (and this was resolved with Melissa today) the new Catalina update screwed up my product demo to a client. As I was trying to come up with an alternative solution, I ended up rambling on like I was a 14-year old band geek (which isn't too far from the truth) trying to show the head cheerleader a magic trick. Now, that's more of a *personal* issue and not Jiminny's problem. However, if you all were aware of a problem with Mac users that was spawned by Catalina - get some verbiage or notifications out there! I'm still shivering in anxiety from how awkward that call was. (please don't listen to it - thanks).
What problems is the product solving and how is that benefiting you?
Overall, this is a great service. You all are on the right track - and I say that with 100% confidence. When I begin seeing a lot of these wrinkles smoothed out - you bet I'll be a promoter rather than a passive. Until then, best I can give you all is an 7 for now.
Recommendations to others considering the product:
It's heading in the right direction - all SaaS products take time to perfect. Fortunately, Jiminny is heading towards perfecting and will be a game changer and a market disruptor. I firmly believe this
Easy way to demo your product with great extras
What do you like best about the product?
Easy-to-use software, without installation. Great experience or your customers! Valuable extras for coaching, replay purposes and integration with CRM for easy logging.
What do you dislike about the product?
The boxes for video conferencing are quite small.
What problems is the product solving and how is that benefiting you?
Improve data quality, increase productivity and easier way to coach the team.
Recommendations to others considering the product:
Improve quality of conversations by actively coaching your team
Necessity in any business!
What do you like best about the product?
The best thing about this platform is the integration with HubSpot. Not only does it go hand in hand with your business, but you are able to find improvements in your call, and have a well organized stamp on those set calls. Not only can you track calls, but you can use this source to create the best coaching strategies possible for your team. Interaction is a huge part of the platform.
What do you dislike about the product?
In all honesty, there is nothing wrong with the platform. I see it expanding if it can also be integrated with other phone out platforms.
What problems is the product solving and how is that benefiting you?
Looking for the root of any obstacle is important when doing reviews. The biggest benefit is that you can create a transparent solution through it's services when identifying issues. Whether that is during the call, or if it's through it's interactive chat services with the team.
A great way to coach your team!
What do you like best about the product?
Jiminny makes it easy to create a culture of coaching and learning within our sales and customer success teams. With improved coaching and recommended hotspots, we've seen immediate results in team performance. Continual product improvements grow with you, and if you ever need help, they have incredible support from client success. Jiminny is GREAT software.
What do you dislike about the product?
Having good internet and wifi are required.
What problems is the product solving and how is that benefiting you?
As we are ramping our sales team, Jiminny helps on-board reps, faster. Not only can we re-cap calls, it's also helping on the education front. Listening to live and recorded calls is now a part of that on-boarding training.
Easy to use and super powerful
What do you like best about the product?
I like that it takes a few different tools (screen sharing, call recording, live coaching, etc) and allows for us to work out of one solution. It takes no effort to log the calls/demos/meetings to the appropriate contact in SFDC, so it's easier for us as Account Executives to maintain clean records without having to increase the steps in our processes
What do you dislike about the product?
Still working out some of the kinks as they are a newer software. Transcribing feature is spotty sometimes but is improving quickly.
What problems is the product solving and how is that benefiting you?
We do all of our demos and coaching through Jiminny as a sales team. It's super easy to give a demo, take the notes throughout (w/ timestamps) and have it logged directly into SFDC. My manager can then go back and watch through, add his own coaching notes and I can review the feedback at my leisure. Makes it easy for us to surface good calls for the other members of the team in playlists so we can all learn off the good stuff we do along with the mistakes we make; also makes it easy to share recordings and snippets with the prospects or people on the other end of the demo as follow-up material.
Exciting product backed by a great team!
What do you like best about the product?
I like the ability to easily share and record specific meetings. I also love that I can easily share call recordings with co-workers and potential buyers to help during their evaluation. Jiminny is easy to use, intuitive, and we love working with their team!
What do you dislike about the product?
I have had a couple of issues when sharing my screen but overall I have no complaints!
What problems is the product solving and how is that benefiting you?
Ability to easily meet with potential clients and share recordings from my meetings (entire meetings or snippets from our call as well). Love the flexibility here!
Saves hours in a CSM's life
What do you like best about the product?
Jiminny is probably one of the easiest conferencing solutions I have used. There is no set up required, features are easy to access and intuitive and the customer support and CS team are extremely responsive. As a CSM I spend many hours every day on client calls. It is crucial to have everything run smoothly and be easy for our clients to use. Jiminny makes that possible. There is no waiting time. Call's are saved and available to be logged to SFDC so nothing gets missed. Exports are easily available to be shared with clients. It is an extremely valuable time saver.
What do you dislike about the product?
Nothing in particular. It would be good to have a screen control option so we could take over the screen as needed.
What problems is the product solving and how is that benefiting you?
Quick easy accessible conference system that doesn't need constant set up for every call, ability to save all the calls for training purposes and SFDC sync is huge.
showing 691 - 700