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External reviews
External reviews are not included in the AWS star rating for the product.
Great way to hear authentic customer voice
What do you like best about the product?
I like to hear how my customers are getting value from my company's product. We can use that to share with other customers, leverage in social and provide feedback to our product team.
What do you dislike about the product?
There's a need to recruit new 5-star customer reviews consistently or you could lose traction with competitors. This doesn't necessarily add a ton of incremental value to marketing activities.
What problems is the product solving and how is that benefiting you?
Helps showcase my company as a category leader and differentiates me from my competition.
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Very helpful team, friendly and professional
What do you like best about the product?
The team provides valuable insights and suggestions on how to gain new reviews. They always support their pitches with statistics and solid data analysis.
What do you dislike about the product?
I find the deadlines between the G2 awards very tight. It's hard for small and medium businesses to set up new campaigns in short amounts of time.
What problems is the product solving and how is that benefiting you?
They certainly helped us gain brand authority through the reviews.
G2 is a great platform to collect reviews! Our CSM is great!!!
What do you like best about the product?
G2 becomes a best practice WW. Customers know the platform and understand the importance of sharing reviews. Having great reviews helps our Sales process and improve our service.
What do you dislike about the product?
If a user does not mention his name while sharing a bad review, you can send a notification, but you won't know the reviewer. In order to improve ourselves, we prefer to reach out to the reviewer directly and have a clear plan with him. In case we know the reviewer, it is straightforward for us to contact and apply a quick mitigation plan.
You can't generate the personal link and follow the incoming reviews per CSM.
For this, we have a great CSM, Jatin Chaudhari, that is doing a great job setting up the scheduled reports.
You can't generate the personal link and follow the incoming reviews per CSM.
For this, we have a great CSM, Jatin Chaudhari, that is doing a great job setting up the scheduled reports.
What problems is the product solving and how is that benefiting you?
All best practices that the CSM is sharing are valuable. We are increasing our footprint every quarter and have a transparent process for improving the G2 reviews. It helps to show our prospects the significant studies that fit their business needs during the Sales process. It helps gather case studies and references.
G2 provides hugely valuable insights to our customers that are ultimately driving adoption of Willo
What do you like best about the product?
It's simple to use, the team are great and we get unbelievable value from seeing our customer reviews.
What do you dislike about the product?
Sometimes the reviews aren't accurate. It is reassuringly hard to get them removed!
What problems is the product solving and how is that benefiting you?
Building credibility in our product without our bias input. Nothing beats the voice of the customer.
Very good support team
What do you like best about the product?
Lucy is an absolute star - really has all the information at her fingertips, very proactive, great advice and excellent communicator
What do you dislike about the product?
Cant think of anything in particular to be honest
What problems is the product solving and how is that benefiting you?
Arming us with information about who is likely to be in market for accounting software. Broadening our audience base for targeting. enhancing our reputation through increased social proof / volume of reviews.
The best investment of money and excellent customer service!
What do you like best about the product?
I really like G2's customer service. All G2 managers I ever worked with were very supportive and fully invested in improving the performance of our advertising package.
What do you dislike about the product?
It would be great to have the option to edit information about my company directly from the dashboard.
What problems is the product solving and how is that benefiting you?
We are happy with receiving qualified leads from G2.
Trusted reviews for SAAS
What do you like best about the product?
G2 as a platform is really easy to use and gives you lots of valuable insights. As a business, it's really great that reviews are verified so other users know they can be trusted and they're not being faked. The badges that you can earn from each report are also great for marketing.
Have to say our account manager Siobhan is also excellent. Over the two years we've worked together, she's always been there to offer advice and support, plus, it's been lovely to have a catch-up when you've been working together for a while! She has gone the extra mile for us and done things like present to our business on the importance of reviews and different ways we can run review campaigns.
Have to say our account manager Siobhan is also excellent. Over the two years we've worked together, she's always been there to offer advice and support, plus, it's been lovely to have a catch-up when you've been working together for a while! She has gone the extra mile for us and done things like present to our business on the importance of reviews and different ways we can run review campaigns.
What do you dislike about the product?
Nothing. Only wish I had some more time on my end to make the most of G2!
What problems is the product solving and how is that benefiting you?
G2 is the main platform we use for review generation to help build social credibility through a third party, so it's not just us saying that we're great! We have customers to verify we're good at what we do.
G2 is the most reliable and trustworthy platform for reviews
What do you like best about the product?
The supporting team are great, and the platform is nice and clear
What do you dislike about the product?
It sometimes gets hard to increase our usability in everything the platform offers. I would like to have a more precise onboarding to understand the features better.
What problems is the product solving and how is that benefiting you?
We are a newcomer Saas in our category, and the ability to be shown right there next to our competitors is fantastic, and it's helping us a lot. Both in demand gen and Brand.
Great service and team!
What do you like best about the product?
- Ability to see and improve our position within the market
- Comparison feature
- Support from Account Managers
- Comparison feature
- Support from Account Managers
What do you dislike about the product?
- Buyer intent data wasn't so successful for us.
But other than that there's nothing else i can think of. Everything has been great so over the years we've been using G2!
But other than that there's nothing else i can think of. Everything has been great so over the years we've been using G2!
What problems is the product solving and how is that benefiting you?
Unfiltered customer feedback for product improvement
Super great tool!
What do you like best about the product?
G2 is a great system QBank work with frequently within sales, marketing and soon support. Great support, do always have good tips on how to work even better with generating leads etc.
What do you dislike about the product?
Nothing I dislike about the system. It is pretty advanced and sometimes hard to understand how to maximize, but I'm always learning new things from G2 and how I can improve my work in the system.
What problems is the product solving and how is that benefiting you?
It is an easy way for me to find warm leads, it also opens my eyes up to companies I did not know about. G2 also provides content for us to share with customers/partners/prospects etc.
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