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Amazing support for customer review campaigns!
What do you like best about the product?
We absolutely love working with G2 to boost reviews from our customers. They've supported us with campaign ideas, marketing collateral, analytics, and regular check-ins.
What do you dislike about the product?
There isn't something we particularly dislike, but we would appreciate a better definition or more specific criteria regarding our category. We sometimes see competitors who may not exactly fit in our category, and that can impact analytics and positioning in the G2 reports.
What problems is the product solving and how is that benefiting you?
G2 Marketing Solutions helps us build more trust and credibility with the help of genuine customer reviews.
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A great destination to help business decision-making
What do you like best about the product?
I love that I can find and assess software when narrowing down options. It is also great to read reviews form industry peers and that helps and streamline decision making processes.
What do you dislike about the product?
I would love to see some Geo-based filtering to see if services availability across locations and pricing conversion.
What problems is the product solving and how is that benefiting you?
Researching, scoping, reviewing, and comparing can all be arduous tasks that cut into project timelines. Having a reputable source of truth with all the information handy can save time, money, and resources - helping teams focus on what is really important.
Reinforces our Brand credibility in the market!
What do you like best about the product?
The platform is intuitive & features are powerful. The ability to collect authentic customer reviews resulting in the quarterly reports and badges further reinforces our credibility and product offering
Our customer support team is fantastic.
Our customer support team is fantastic.
What do you dislike about the product?
How other business rank in catagories when there is not always a great match (comparison is not always apples with apples) which skews the ranking
What problems is the product solving and how is that benefiting you?
Incorporating the review process to enable consistent reviews throughout the quarter
Great booster for any company's marketing efforts!
What do you like best about the product?
Ease of use, variety and richness of the tools available. We use incentivized reviews quite a lot, it has allowed us to drive more potential leads and generate awareness about our product.
What do you dislike about the product?
I wouldn't say there are any significant downsides - perhaps, we are using just a fraction of the tools available to us heavily, but that's more of a problem on our end rather than the tools being confusing or way too complicated.
What problems is the product solving and how is that benefiting you?
We use G2 Marketing Solutions to raise awareness about our product, make it stand out among the rest in a highly competitive market where people tend to do a thorough research before buying in.
Great Intent Data & Product Review Platform!
What do you like best about the product?
G2 makes it easy to capture reviews from our customers, which gives our company and products more credibility and helps us gain new leads. We always look forward to showcasing our new G2 badges every season. It also gives us valuable intent data on which companies are looking at our product categories and competitors, which helps our Sales team know where to spend their time, especially with the information being pushed into our CRM. The G2 team has also been a great partner in ensuring we always get the most out of their platform.
What do you dislike about the product?
No significant complaints overall - the tool is straightforward to use. There are some limitations with what information can be pushed to other platforms like HubSpot, but I know some improvements are in the works.
What problems is the product solving and how is that benefiting you?
G2 is one of our primary sources of where we get new leads and customers from. It also gives our Sales team valuable insight into how prospects are interacting with our company.
G2 SaaS user review
What do you like best about the product?
The support staff was fantastic and I like the layout of the reviews
What do you dislike about the product?
We rarely got a qualified lead from G2. We had stellar reviews but whatever traffic came to our profile, didn't convert
What problems is the product solving and how is that benefiting you?
It was a great place for reviews and research by potential buyers
G2 does bring us leads and sales. More than any other software marketplace.
What do you like best about the product?
We've been with G2 for a long time. First, on a free plan, which was bringing us leads. Now we're on a paid plan, which brings even more. Support is also great.
What do you dislike about the product?
Nothing to dislike really. Well, maybe one thing: review campaigns with a gift card bonus from G2 didn't work for us that good.
What problems is the product solving and how is that benefiting you?
G2 brings us qualified leads and forms a good image of our software on the Internet thanks to unbiased user reviews.
Professional and user-friendly
What do you like best about the product?
Gain visibility and authentic reviews from people who've used the software
What do you dislike about the product?
Some stakeholders do not know about the platform and can be hesitant to share reviews
What problems is the product solving and how is that benefiting you?
In my role as Head of People Growth, the reviews contribute greatly to our brand as an employer
G2 is a great platform giving your brand visibility
What do you like best about the product?
The platform is well laid out both on the user interface and the external platform that prospective customers can use to find services and understand what other customers are saying. The support from customer success is great too.
What do you dislike about the product?
A couple of times reviews have taken a while to be moderated, more than a week.
What problems is the product solving and how is that benefiting you?
Giving visibility to our business to those looking for a product like ours in our industry.
An amazing review partner!
What do you like best about the product?
I love their fantastic account management support team. They patiently answer all my questions, send me tons of resources and provide brainstorming and strategy support.
What do you dislike about the product?
The online site has a ton of helpful information, but the menu navigation names and sub-menus are not always the easiest to navigate. I log in often, and sometimes, it still takes a bit to remember where to go to find exactly what I need.
What problems is the product solving and how is that benefiting you?
Our company was focused on building brand awareness, customer advocacy and gauging customer feedback. We've already seen some lead flow, social engagement and SECO performance with G2.
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