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Amazing customer success team
What do you like best about the product?
An nice tool for SaaS marketing! We display our verified reviews and awards on our website and marketing activities. The CSM team has been extremely helpful and responsive in supporting us with new ways to promote our brand and achievements, review campaigns, new category listings and any of our questions. So thank you, Mark, Henry and Matt, for helping us become a leader in our category!
What do you dislike about the product?
1. The way the market presence score is calculated. You can work and work and work on reviews, but if a competitor has worse reviews and better alexa score, they are going to be higher in the list.
2. We cannot find the value of buyer intent. Results seem too generic for the cost of this.
2. We cannot find the value of buyer intent. Results seem too generic for the cost of this.
What problems is the product solving and how is that benefiting you?
Having a well-known third-party platform for reviews that the prospecting audience can visit to discover our solution or check how we stack up against our competitors.
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The Tripadvisor of Software
What do you like best about the product?
Is a great way to collect honest and unbias reviews of your product and service. You learn so much reading what your customers say about your product here.
What do you dislike about the product?
Sometimes could be easier to go over the review form for the people reviewing it, but overall is a great tool.
What problems is the product solving and how is that benefiting you?
Is helping us earn our spot in the tech market by valid reviews that new buyers can read and check. It also helps a lot with the Grid view to see how you do against the others in a graph.
Great for building consumer trust
What do you like best about the product?
I like that G2 helps our brand to build consumer trust. Our relationship has been well taken care of by Will and Swati who continue to support our efforts as much as they can.
What do you dislike about the product?
It's been difficult to track exactly how much G2 influences our deals but the data we do have to see who visit our G2 profile has been very helpful for how we react to hot leads.
What problems is the product solving and how is that benefiting you?
It's helping us to build consumer trust and utilise the reviews we review on our own website and social channels. We can shout about our product as much as we like but it's way better if leads hear it from brand who already use our platform.
G2 provides actionable intent data for our sales team
What do you like best about the product?
The intent and buyer alerts around competition are amazing , our sales team jumps on these and begins messaging around this intent data and get amazing responses.
What do you dislike about the product?
so far nothing hasn't worked that we have implemented, our customer support team is full of great advice and best practices
What problems is the product solving and how is that benefiting you?
G2 is getting us to the mid market and giving our users the ability to speak to their peers for us. We also love the intent data so we have some idea of what orgs are searching prior to starting a project
the project team is always happy to help
What do you like best about the product?
some options that are available in our plan help us find new leads. Also, the reviews written by our clients add more credibility to the company, especially the badges that we are using on our website and in our promo spaces, in presentations and other ads visuals.
What do you dislike about the product?
I do not like that the information about the written and rejected reviews is hidden. There have been several instances where reviews written by our clients have been rejected for no good reason. In case there are controversial issues with the review, it would be better to transparently resolve them directly with the product team.
The market Presence Scoring algorithm is a bit 'blurry'. We can't directly influence this and your position on the G2 grid.
Very long questionnaire, please make it lightweight because it is difficult to get customers to go through all the pages of the questionnaire in order for the review to be qualified for the report.
Also, make screenshot a required field, because it's optional now and clients don't add it, but it's a reason for you to reject the review.
The market Presence Scoring algorithm is a bit 'blurry'. We can't directly influence this and your position on the G2 grid.
Very long questionnaire, please make it lightweight because it is difficult to get customers to go through all the pages of the questionnaire in order for the review to be qualified for the report.
Also, make screenshot a required field, because it's optional now and clients don't add it, but it's a reason for you to reject the review.
What problems is the product solving and how is that benefiting you?
We are in a highly competitive market, it's important for us to better understand our position in the marketplace of employee intranets and communications.
It's helped drive new leads while providing us with the tools to gain new insights into our visitor audience.
Quarterly reports and badges help us build trust amongst new leads and across different marketing channels.
It's helped drive new leads while providing us with the tools to gain new insights into our visitor audience.
Quarterly reports and badges help us build trust amongst new leads and across different marketing channels.
Great experience working with G2
What do you like best about the product?
G2 gives me insightful data about our customers and competition and helps us develop our marketing and sales strategies. It also increases our visibility. Working with our customer success managers Mark Landey and Henry Dann is a pleasure, they are very friendly, professional and knowledgeable.
What do you dislike about the product?
There's nothing that I do not dislike...
What problems is the product solving and how is that benefiting you?
G2 increases our visibility and helps us develop our marketing and sales strategies
Reliable support
What do you like best about the product?
Unique ideas for generating reviews with plenty of examples and research to back them up.
What do you dislike about the product?
Probably don't need so many check-ins with the account reps. I know they're just doing their jobs, but it can seem unnecessary at times.
What problems is the product solving and how is that benefiting you?
Creating a more robust G2 presence is helping us get more people to our page and grow our brand awareness against competitors.
Great marketing & sales tool with amazing support team!
What do you like best about the product?
The tool helps you with brand credibility through the badges and discovers improvements in our product.
My CSM and RM have worked hard to help us drive our brand to the top.
My CSM and RM have worked hard to help us drive our brand to the top.
What do you dislike about the product?
- Unclear algorithm on Market Presence
- No industry filter when it comes to category ranking
- No industry filter when it comes to category ranking
What problems is the product solving and how is that benefiting you?
It helps us with our overall branding and market presence
We love working with G2!
What do you like best about the product?
The best part of working with G2 is having a dedicated team to meet with every month. They always have helpful insights and tips to share to help us optimize our profile and drive more traffic to our product page.
What do you dislike about the product?
Getting recognized on G2 as a small company can be difficult. There's a big emphasis on the number of new reviews per quarter, and you have to reach a certain amount to be included in their reports.
What problems is the product solving and how is that benefiting you?
Being able to point to genuine user reviews and provide comparisons with other products on G2 is extremely valuable and a huge time saver. There are also multiple opportunities for lead gen which is always great!
it's a great platform and Customer Success Manager is great !
What do you like best about the product?
A great Customer Success Manager, consistently rapid in replying to my issues or questions, which is really helpful.
What do you dislike about the product?
I have been happy with the service provided so far and nothing to dislike for the moment
What problems is the product solving and how is that benefiting you?
Help companies' visibility in this competitive market to show they deliver an excellent service and offer solutions to their clients
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