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Solid Way to Communicate Your Business Value outside of your website
What do you like best about the product?
Love the ability to easily compare our solution to competitors and have a goal in mind for ranking, review, and profile completeness.
What do you dislike about the product?
Since they're incentivized and it's easy to control who reviews your product, good reviews are easy to come by, even for competitors who have had major issues.
What problems is the product solving and how is that benefiting you?
Being listed on a well-known 3rd party marketplace.
Nice product comparison tool.
What do you like best about the product?
G2 plays an important role in helping us capture real customer feedback that informs product and service improvements across the organization. The platform also offers valuable market benchmarks, giving us clearer visibility into how we stack up in key categories and where we can strengthen our positioning. In addition to the feedback portion of G2, we're also able to capture signals from prospective buyers that might be in market for our solutions as they compare our profile against others.
What do you dislike about the product?
G2 is a surprisingly robust platform that can require a brief learning curve if using for the first time.
What problems is the product solving and how is that benefiting you?
Identifying areas where we can improve our products and services is useful for any organization. G2 provides that transparency and more by showing us where we can better improve our category rankings.
Great Experience Extending Our Online Review Presence at Calabrio
What do you like best about the product?
Super helpful in comparing ourselves against competitors, generating an internal pipeline of potential customer references and case studies (as a Customer Marketer myself), and is a really powerful enablement tool for our Sales and Customer Success teams. They love to do monthly check ins with their customers to mention G2 reviews.
What do you dislike about the product?
Nothing to dislike, the product is very straightforward
What problems is the product solving and how is that benefiting you?
It is solving an online comparison against competitors need, which is super helpful because we strive to maintain a strong market presence against our competitors. It overall helps keep our reputation strong in the lens of customers and prospects.
Authentic User Reviews Make G2 Invaluable
What do you like best about the product?
G2 allows actual users of software products to leave reviews of the software. The pros and cons, the ins and outs. This information is useful for others interested in the software. I leave several reviews per year as new software products I am using appear on their website.
What do you dislike about the product?
I have not found anything to dislike about G2.
What problems is the product solving and how is that benefiting you?
Unfortunately, I am not responsible for ordering software, only using it, so I do not have a benefit from knowing about software reviews.
A Great Way to Share Feedback on B2B Communication
What do you like best about the product?
Having the opportunity to share feedback about B2B communication experiences.
What do you dislike about the product?
That I have to leave a review for G2 before I can access the review center.
What problems is the product solving and how is that benefiting you?
It gives me a platform to share feedback about business interactions
Rewarding Review System and a Strong B2B Software Platform
What do you like best about the product?
What I like most about G2 is its review system. If you ever used a software product and leave a review about it, they reward you for your feedback. Overall, it’s a very good platform for the B2B software market.
What do you dislike about the product?
What I dislike about G2 is that the process of leaving a review is very long. I understand they do this to ensure the review is sincere and genuine, but it still takes so much time just to submit one review.
What problems is the product solving and how is that benefiting you?
The main benefit I’ve gotten from G2 is that I can find most software in one marketplace, which saves me time when I’m searching for a specific app or tool.
A True Strategic Partner
What do you like best about the product?
G2’s platform is intuitively designed, offering a wide array of high-value tools to engage both current customers and prospects. They are committed to continuous innovation and are constantly introducing new features that maximize ROI for their users. Furthermore, the G2 account team is exceptional. Unlike other review platforms, they function as true strategic partners, providing proactive guidance and creative strategies to ensure we are receiving the full value of the partnership.
What do you dislike about the product?
Quarterly review cycles are a lot to keep up with. I also wish I could search keywords within the reviews without having to download a spreadsheet.
What problems is the product solving and how is that benefiting you?
G2 helps increase the trust and credibility of our brand which allows us to stand out against competitors. It also saves me time in finding positive customer quotes to be able to promote on our channels.
G2 is great and has done wonderful things for our product!
What do you like best about the product?
I like how easy it is to send out review campaigns. G2 makes it very simple to find relevant content and publish landing pages where we can request users leave us a review. It allows us to generate high quality feedback and make sure we are hearing from our customers on a regular basis.
What do you dislike about the product?
I think that on the backend there can be a lot going on. The more the better, but it can be overwhelming sometimes trying to find what I'm looking fro and I often feel like I am not optimizing to my best ability because of that.
What problems is the product solving and how is that benefiting you?
G2 makes it easy for us to hear from our customers and even easier to get the message out there that users love us.
Great platform for generating 3rd party reviews
What do you like best about the product?
As a third-party platform, G2 offers an alternative avenue for us to advertise our products, and it also gives our customers a place to review them.
What do you dislike about the product?
G2 is a great platform, and easy to use. Nothing to dislike
What problems is the product solving and how is that benefiting you?
G2 gives us another way to showcase our products and provides prospects with a place to research the right solutions for them.
The best community review management platform
What do you like best about the product?
I manage my company’s competitive listings across 13 review websites, and G2 is easily my favorite platform to log into. The portal is straightforward to navigate and provides a lot of useful insight into our profile performance and visits. On top of that, our account rep is incredibly helpful and always quick to respond when I need to reach out.
What do you dislike about the product?
We used to be able to update our profiles directly in the portal, but now I have to submit a ticket for certain updates, which I’m not crazy about. It’s a minor issue overall, but I do miss having the option to make those changes myself.
What problems is the product solving and how is that benefiting you?
Gathering unbiased feedback from our customers
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