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Great for Business
What do you like best about the product?
It's a great way to get reviews on your profile and leverage that across our various marketing channels. It is easy to use and implement and integrates with our Slack account. Plus, the customer service is amazing.
What do you dislike about the product?
It would be great to change the incentive for our review campaign easily without consulting with our AM anytime we want that change.
What problems is the product solving and how is that benefiting you?
Helping us easily gather social proof with review campaigns
Love using G2 to uphold my companies standing in different categories.
What do you like best about the product?
It helps showcase the great things about my company
What do you dislike about the product?
The user interface isn't super user-friendly
What problems is the product solving and how is that benefiting you?
Helps my company maintain its standing in specific categories as well as see where we can improve.
Great to work with!
What do you like best about the product?
Easy to access and share with internal and external teams to use in marketing.
What do you dislike about the product?
Thus far it has been a great experience!
What problems is the product solving and how is that benefiting you?
Collecting positive reviews and running campaigns efficiently to give us the biggest boost but also keep things stream-lined and cost-effective.
Customer support is great and the dashboard is easy to use!
What do you like best about the product?
The administration section is user friendly - easy to make changes, reply to reviews, etc. The account management and support teams quickly respond to questions and are friendly!
What do you dislike about the product?
Gmail or other domain email addresses are often rejected by G2, so a person's review sometimes cannot be submitted due to this. I sent this as an issue to my account manager, and never heard back on it being resolved. A handful of users told me they were not able to submit a review because the platform is rejecting their emails.
What problems is the product solving and how is that benefiting you?
G2 helps us build brand awareness through authentic customer reviews, which ultimately helps to increase the sales pipeline.
Effortless Profile Updates, Affordable Ads, and Solid Support
What do you like best about the product?
Updating product profiles and setting up incentive campaigns on G2 is straightforward and user-friendly.
Ads are affordable to set up, making it accessible for a variety of budgets.
Customer support is responsive and helpful, enhancing the overall experience.
Ads are affordable to set up, making it accessible for a variety of budgets.
Customer support is responsive and helpful, enhancing the overall experience.
What do you dislike about the product?
Navigating between multiple profiles on G2 often boots me out of the platform, which happens more frequently than I’d like and disrupts my workflow. Additionally, I wish there were more features available under our current subscription. For example, the ability to post URLs instead of just PDF downloads would be extremely helpful for tracking traffic from our profile to our site and better understanding how users engage with our content.
What problems is the product solving and how is that benefiting you?
Advertising: It’s easy and affordable to set up ads, allowing us to promote our products effectively to a targeted audience.
Reviews: The platform simplifies collecting and managing customer reviews, which build trust and provide valuable social proof for prospects.
Buyer Intent Data: G2’s intent data gives us insights into who’s actively researching our solutions, helping us prioritize leads and target our efforts more effectively.
Social Proof: By showcasing authentic reviews and ratings, G2 strengthens our credibility and supports our messaging across marketing channels.
Reviews: The platform simplifies collecting and managing customer reviews, which build trust and provide valuable social proof for prospects.
Buyer Intent Data: G2’s intent data gives us insights into who’s actively researching our solutions, helping us prioritize leads and target our efforts more effectively.
Social Proof: By showcasing authentic reviews and ratings, G2 strengthens our credibility and supports our messaging across marketing channels.
Amazing
What do you like best about the product?
I love that I can encourage my customers to leave reviews and directly see how these reviews impact our brand awareness.
What do you dislike about the product?
Honestly nothing, G2 is constantly adding on new features and helping us make sure we are fully taking advantage of what is available to us.
What problems is the product solving and how is that benefiting you?
Allowing us to raise brand awareness
Nice for collecting reviews, but very buggy platform with minimal customer support.
What do you like best about the product?
I love being able to collect amazing reviews from our customers!
What do you dislike about the product?
It has been taking 2+weeks to get our reviews moderated. The campaign dashboard is also not accurate and exports do not reflect the correct information every month when we pull this information.
What problems is the product solving and how is that benefiting you?
G2 is helping collect all the positive feedback our customers have to say, and helping us to stay current in the market.
Easy way to manage G2 Profile, Reviews and more
What do you like best about the product?
- Easy to manage reviews and solicit new ones via campaigns
- Simple to manage profile and keep updated with latest brand/assets
- Can show how you're performing relative to competitors
- Easy to access badges for use in different marketing mediums
- Simple to manage profile and keep updated with latest brand/assets
- Can show how you're performing relative to competitors
- Easy to access badges for use in different marketing mediums
What do you dislike about the product?
- Reviews sometime feel a bit pay to play
- Review logic is very based around current review volume vs review presence overtime
- Review logic is very based around current review volume vs review presence overtime
What problems is the product solving and how is that benefiting you?
G2 gives us an automated way to both solicit and analyze Voice of the Customer across different personas, industries and more. It also serves as a great unbiased source for buyers to evaluate us on, as lots of folks start on G2 rather than individual websites.
The one stop shop for all your softwares decisions
What do you like best about the product?
The variety of software categories to choose from, the authenticity of reviews, the access to and extremely responsive customer support, and the ease of integration into CRM systems and product apps made it extremely easy to implement G2 into our existing process and blend it into our day-to-day digital marketing efforts. I also love that the software provides badges and reports that give real-time insights into our company as well as the category's performance every quarter, which in turn influences our business strategy.
What do you dislike about the product?
Not really a dislike but it would be great if we could increase the $ gift card cap per review on G2 incentives review campaigns.
What problems is the product solving and how is that benefiting you?
As an admin, G2 helps communicate our company's benefits and services to prospects and also provides insightful information into buyer intent and category performance.
Great resource for gathering social proof
What do you like best about the product?
G2 is a great resource for generating reviews, tracking competitors, and getting better traction with our target markets.
What do you dislike about the product?
Using the campaigns can be cumbersome if you have strict security guidelines and will have to add them to your list of providers and data processors. That is more of an internal thing, but has been a challenge for us.
What problems is the product solving and how is that benefiting you?
G2 is helping us gather reviews and manage our presence in the online marketplaces where we want to target top personas we work with.
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