Reviews from AWS customer
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Abundance of Tools & Support
What do you like best about the product?
Our account team is extremely helpful in strategy, advice, planning and support. They are truly an extension of our team! We've also been impressed with all of the different tools and resources available with our subscription that not only help us gather reviews but action on those reviews to assist multiple teams internally from marketing to sales to customer service and beyond. There is so much we can do and we've only barely scratched the surface!
What do you dislike about the product?
I can't really think of anything I've disliked about working with G2
What problems is the product solving and how is that benefiting you?
G2 Buyer Intent gives us the data we need to target customers based on where they are in their buying journey and provide solutions that are targeted to their needs.
Great Crowdsourcing Software
What do you like best about the product?
Using G2 has given me the ability to increase brand awareness through ads and badges. I have used Capterra's PPC platform, and it was very expensive with no measurable results. With G2, I can see who has engaged with my ad, who is in the market, and what software they are comparing. This makes it very useful for our sales team to use in their outreach. The customer support is honestly one of the best in the industry. I love my CSM!
What do you dislike about the product?
Having to license content for use. We already pay a lot to use the platform and having that additional expense is hard to justify.
What problems is the product solving and how is that benefiting you?
Increase visibility and knowing who is in the market
Great platform to showcase products and customer experience
What do you like best about the product?
We use G2 to showcase our products, generate reviews, get buyer insight, and stand out among our competitors. It's easy to use and provides a lot of different services. Also the customer support team is great!
What do you dislike about the product?
It's a bit pricey. There are lots of integrations with the platform that sometimes are less intuitive.
What problems is the product solving and how is that benefiting you?
G2 provides us with broader brand awareness. With its quarterly reports, it provides us with an opportunity to stand out amongst competitors all on one platform.
G2 is the gold standard
What do you like best about the product?
G2 has done an amazing job building out their offerings, diversifying away from being "just a review platform" to offering paid category promotions, licensed reports and grids, badges, buyer intent, customizable reference pages, and so much more. I've also felt very supported by the G2 team at every step along the way, even being connected to additional resources like folks who lead enablement trainings and facilitate technical support. I've had a remarkably positive experience with G2 over the past 2.5 years.
What do you dislike about the product?
I don't love how often our account rep/CSM has been swapped on us, but it's not uncommon.
What problems is the product solving and how is that benefiting you?
G2 provides a hub for 3rd party validation of our software, in addition to creating content (reports and reference pages) and passing through buyer intent signals.
Expand your Customer voice
What do you like best about the product?
G2 permite a su cliente decirle al mercado lo excelente que es su solución. La credibilidad de G2 da a los compradores confianza en su solución.
What do you dislike about the product?
If you want to be effective with some of their features, you have to make sure you have buy-in from cross-functional teams.
What problems is the product solving and how is that benefiting you?
Building credibility for Growth Solutions
Powerful marketing tool if leveraged correctly
What do you like best about the product?
You can see where you rank on specific aspects of your business, so even if you don't have as many reviews as your competitors, you can leverage those areas where you outperform your competition.
What do you dislike about the product?
Since the review process requires some time and gmail addresses aren't allowed to review, it can be difficult to get reviews.
What problems is the product solving and how is that benefiting you?
It gives us marketing resources and brand credibility.
The product AND the people
What do you like best about the product?
The support we get from our dedicated CSM truly helps us get the most out of our package with G2.
What do you dislike about the product?
The algorithms for category ranking, and the complexity of the categories, make it tough to understand how to work toward earning specific accolades and badges without reading a lot of dense articles. Of course I understand that a certain amount of this exists to keep things unbiased and fair.
What problems is the product solving and how is that benefiting you?
We needed to capture real customer voice (credited and anonymous) in a trustworthy way. We were looking to ensure our market presence and value was reflected in a balanced way against our competitors.
Great way to differentiate solutions and drive qualified leads.
What do you like best about the product?
G2 has been great for increasing visibility and differentiating our software from competitors. The platform offers multiple methods for driving reviews and analytics for viewing rankings in the marketplace. The account reps and support team are very responsive and quick to offer tips and assistance for improving profiles and garnering new reviews. G2 also offers intergrations that give us a real time view of companies that are reviewing our G2 profile so we can identify and act on new opportunities.
What do you dislike about the product?
Our experience with G2 has been mostly positive. We had one instance where an unfair review was given and felt the appeal process was too restrictive.
What problems is the product solving and how is that benefiting you?
It is expanding our market visibility and notoriety, and helping us to position our products effectively against our competition.
Amazing Resource for Sales and Marketing Alignment
What do you like best about the product?
Working with our G2 team always helps us to align as a marketing team and further, a company. We are able to use the platform swiftly because of the in-depth training we recieve. In addition, the entire review process allows sales, maketing, and customers to stay connected.
What do you dislike about the product?
Reviews sometimes get disqualified when they shouldnt or take longer than ideal to be approved.
What problems is the product solving and how is that benefiting you?
G2 allows us to demonstrate our expertise in our field, especially because we use it more than our competitors.
G2 Review
What do you like best about the product?
Very good customer support with robust inteligence concerning the marketing/demand features. Appreciate the intuitive nature of G2 supplemented by the support!
What do you dislike about the product?
Wish we had location targeting options in PPC for segmentation
What problems is the product solving and how is that benefiting you?
Allowing for Review PPC by giving us coverage in the auctions.
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