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Actually helpful conversations
What do you like best about the product?
The friendly atmosphere on calls. Combined with product knowledge and great follow-up. I'm newer to using G2 as a promotional tool but enjoying the options to explore.
What do you dislike about the product?
There is a little uncertainty about reports and how they are calculated. Understandable that it's not totally on display but more heads up comms before deadline would be helpful.
What problems is the product solving and how is that benefiting you?
Helping us build more social proof in the market. G2 is respected within the community.
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It's been great collaborating with the G2 team in the past couple of years
What do you like best about the product?
Great customer service team. Very responsive and positive.
What do you dislike about the product?
I believe the price for the reports is too expensive. Also not being able to use them after the subscription ended seems unfair considering you paid for it.
What problems is the product solving and how is that benefiting you?
More visibility in a very competitive market.
Nice amount of traffic.
Nice amount of traffic.
G2 offers unique crowd sourced content options for marketers
What do you like best about the product?
The more reviews gathered, the more functionality is unlocked, such as additional marketing content and the ability to create landing pages to curate your reviews.
What do you dislike about the product?
It is too easy for random pages to be created for your products, and even if they are unadopted, customers do not know that whicht can impact search results
What problems is the product solving and how is that benefiting you?
Unique content and a body of testimonials that we may not have sourced without the help of G2 and our awesome CSM
Great platform and great advice
What do you like best about the product?
The ability to compare your product against others both in terms of customer experience and market presence from within a comprehensive dashboardI
What do you dislike about the product?
Updates to some scoring only occur monthly rather than in real-time
What problems is the product solving and how is that benefiting you?
G2 is helping us to gather feedback from our customers and better understand our strengths and weaknesses
Great marketing opportunities for vendors on the platform
What do you like best about the product?
Working with G2 has been a breeze. Their innovative tools and platform allow us to remain at the forefront of our industry. Their team is always on hand to help out and provide best practices.
What do you dislike about the product?
G2 is a fantastic platform for gathering authentic reviews. However, this strict process of gathering genuine reviews makes it longer for users to share their feedback. Reviews are often rejected.
What problems is the product solving and how is that benefiting you?
Remain at the forefront of our industry.
Excellent support and care from the G2 team
What do you like best about the product?
For me as good as the platform is for helping us showcase our product, it's the wrap-around support and care that really helps G2 to shine. Our account team are super supportive and the monthly call really allows us to get the most out of the platform.
For the platform itself, most things are super simple and intuitive which makes getting to grips with it quick and easy.
For the platform itself, most things are super simple and intuitive which makes getting to grips with it quick and easy.
What do you dislike about the product?
Beyond a few minor UI tweaks here and there (which are quite subjective) there isn't anything really I'd use the word dislike for. It's be great to be able to have a bit of a trial of some of the more advanced features looked away behind a license upgrade.
What problems is the product solving and how is that benefiting you?
G2 is really helping us in two key areas: brand familiarity and lead gen.
As a relatively new entrant to an ever-growing market, G2 allows people who are looking for a solution like us, to learn about us. Even if we're not a top-of-mind solution (yet), we get included in a lot more conversations than we perhaps otherwise would.
As a relatively new entrant to an ever-growing market, G2 allows people who are looking for a solution like us, to learn about us. Even if we're not a top-of-mind solution (yet), we get included in a lot more conversations than we perhaps otherwise would.
Great platform and an even better team!
What do you like best about the product?
Being the largest tech marketplace, it gives a unique opportunity to find the software you require for specific needs, plus the trust that it will measure to expectations thanks to the unbaised and authentic reviews left by real users. On the other side, working with G2 to list our company within their different categories, build trust in the community and showcase our unique product has been a very rewarding experience. Their team is always on top of everything and is ready to help in anything that might come up.
What do you dislike about the product?
Nothing so far, we are currently developing our project, and everyone has been very responsive. Even when, from our side, there have been some doubts about how to leverage our presence, the G2 team has been there in every step to demonstrate the value and how we can profit from it.
What problems is the product solving and how is that benefiting you?
We are in the process of launching our product internationally; G2 is helping us to touch ground in different regions and build trust within the international community. Thanks to various action plans, trainings, reviews, marketing assets, etc., we are able to 1. engage with our current community and clients while building our reviews and, in the process, learn what has been benefiting them from working with us and what we need to improve, 2. raise awareness of who we are, what we have to offer and our value in such a big audience, 3. differentiate ourselves from our competition and how our offer might be better depending on specific needs and 4. boosting confidence that we are a professional and dedicated company working to improve HR all over the world.
Our cooperation was really helpful.
What do you like best about the product?
They explained everything to us, clearly showed us. When we didn't understand something, we went back to it and it was explained to us again.
What do you dislike about the product?
I find this service expensive for small businesses. It would be nice to be able to try the G2 for a few days for free with all the features. Sometimes I find G2 confusing and I have to search for things in it.
What problems is the product solving and how is that benefiting you?
We are working on improving our juno.one profile. Thanks to the marketing meeting, we discovered new functions in G2.
Great service, lots of tools, awesome client care.
What do you like best about the product?
It's great that the marketing solutions offer so many different ways to showcase your success - badges, widgets, so many ways, all covered by the badge of trust of the G2 brand.
What do you dislike about the product?
I think it's a shame that the premium membership price is quite steep for smaller companies that could also greatly benefit from the marketing tools. Even we had to give it a second and third thought before proceeding.
What problems is the product solving and how is that benefiting you?
It's great that the marketing solutions help users put their product in perspective compared to the competition. It's a great help to see where you stand and know exactly what you need to do in order to improve your ranking - also with the kind help of the G2 team.
Great advice and communication that delivers results
What do you like best about the product?
Lucy and Ben are very efficient. They always provide us with accurate and up-to-date intel that helps us ensure we are on the right track for our own G2 reviews.
What do you dislike about the product?
Some of the review criteria can be a bit confusing in how it's displayed in the grid standings and results.
What problems is the product solving and how is that benefiting you?
It allows customers from each solution to be able to leave open and honest reviews, giving us the power to know what we are doing well and where we need to improve. It also helps with our market visibility and presence.
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