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Best tool!
What do you like best about the product?
There are so many different capabilities and features that we haven't even utilized all of. G2 easily allows us to gather customer reviews, share content with internal team, and create marketing content to share with customers.
What do you dislike about the product?
Some areas in the tool are not as intuitive.
What problems is the product solving and how is that benefiting you?
G2 helps us understand our customer feedback and where we stand with them.
A great source to instill confidence in your product
What do you like best about the product?
G2 has been a helpful tool in raising awareness in our scheduling program. We have been able to utilize the badges and reviews to assist in marketing.
What do you dislike about the product?
I wouldn't say there are many downsides when it comes to using the free version...going past that with the pro version is quite expensive and we weren't able to justify it. There could be features we needed to utilize more to drive more leads
What problems is the product solving and how is that benefiting you?
G2 is the leader in software reviews, so it is important in driving awareness about our product.
Top-Notch Support and Results-Driven Platform
What do you like best about the product?
G2 has been a valuable partner in driving leads to our site and helping us improve our visibility. Their team is incredibly communicative and proactive, offering insightful suggestions to optimize our presence on the platform. Thanks to their support, we’ve achieved the #1 spot in our category, which has significantly boosted our credibility and engagement.
What do you dislike about the product?
One area for improvement, however, is the process of adding new categories. It can be challenging to find the minimum amount of companies that would also want to rank in that category, which sets us back in expanding visibility on the platform.
What problems is the product solving and how is that benefiting you?
Helping us bring in new reviews and taking care of all the steps so we don't have to lift a finger
Solid platform for collecting and managing reviews
What do you like best about the product?
The customer support is excellent, and the effort our customer success manager has made in order to ensure we make the most of our subscription has been very welcome.
What do you dislike about the product?
I think the price for some extra features is a little high, and the pricing generally is not very friendly to smaller businesses who need G2 to compete with bigger competitors.
What problems is the product solving and how is that benefiting you?
G2 helps us to collect and manage reviews on a trusted and well-known platform, and also to benchmark our own reputation against our competitors.
Setting an industry standard and easy to use
What do you like best about the product?
G2's solutions are easy to use. Configuring your product's profile, gathering reviews, and pulling analytics are well designed for a self-serve user. Even at the basic level, there's plenty of value for a software marketer.
What do you dislike about the product?
Not a lot to dislike. If you expect tons of leads to click through to your site you'll be wrong, but you can get targeted traffic, you're just reaching people at the level of consideration, before they're ready to engage with a vendor.
What problems is the product solving and how is that benefiting you?
As one of the first solutions in our space, we're the OGs. But, although that's an easy thing to say about ourselves, it only has credibility if it's something customers say about us. G2 gives us a forum to allow our customers to speak to the market.
Great for Intent Data!
What do you like best about the product?
Overall I think it is a great tool for our team, seeing how our customers interact with the product but also being able to use the intent data behind it has been great for opportunities.
What do you dislike about the product?
Not much to say that I dislike. I think it is a great tool.
What problems is the product solving and how is that benefiting you?
We are benefiting from the intent data side of the house, being able to see who and which of our competitors has been great to see.
G2 Marketing Solutions gave us a starting point when we didn't have a plan.
What do you like best about the product?
Our incredibly knowledgeable and available account manager.
What do you dislike about the product?
The lack of accessibility for non-English speakers looking to leave reviews.
What problems is the product solving and how is that benefiting you?
Providing an easy to use, trustworthy, and well-rounded review platform where our potential customers can find us. Because of the way that they built their review system, even small companies have a fair chance to gain in the rankings.
Great experience and customer service!
What do you like best about the product?
Managing our listing and reviews is so much easier with G2 than other sites we use. One thing I have to brag on is the customer service. Anytime I need something or have a quick question my reps get back to me almost immediately. They are also always flexible with our meetings and hopping on calls to answer quick questions.
What do you dislike about the product?
Integration with SFDC for intent data wasn't as easy as we hoped. Somewhat user error, but still a bit more difficult user experience.
What problems is the product solving and how is that benefiting you?
I am in charge of reputation management within our team and the ease of collecting and generating review campaigns has been astronomically helpful, especially with the raise of AI.
G2 Rules!
What do you like best about the product?
I really enjoy the ability to compare and contrast various software solutions and see real feedack from real users.
What do you dislike about the product?
The only thing I don't enjoy is that vendors are not required to provide pricing information, which would be helpful in initial evaluations
What problems is the product solving and how is that benefiting you?
G2 gives insights on companies searching products my company provides as well as the "buyer intent" feature which is super helpful for me on the Client Success side of things.
There's a lot unknown about how grids and rankings are calculated
What do you like best about the product?
I like the ability to set up review campaigns to increase our reviews.
What do you dislike about the product?
I dislike the inability to determine who has previously given a review before so I can make sure they do not get asked again. Additionally, information on how rankings, scores, and grids are calculated are a big black box. Yes, I've read many help articles. This is so much of a black box that we are unsure if it's worth our investment or not.
What problems is the product solving and how is that benefiting you?
We can have reviews in one location and easily filter on them. We can see G2's view of where our company ranks, although we have many questions about this process.
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