Reviews from AWS Marketplace
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Excellent customer success offering
What do you like best about the product?
To date we've been provided with friendly and thorough customer assistance. Will and Swati are always available to respond promptly to any questions we have. They are knowledgable about the product and make efforts to understand your market and provide examples of how best you can use the solutions on offer.
What do you dislike about the product?
The admin GUI is slightly too nested in places and it can be hard to navigate if you don't use it on a regular basis. It would be good too if the product categories were a little more granular as the one we are in is not 100% accurate for our market.
What problems is the product solving and how is that benefiting you?
Promoting our tool as a solution to users who are in the market for a similar offering and allowing them to view it within the framework of a direct/ indirect comparison. Eases this for end user.
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Great buyer insights & helpful team
What do you like best about the product?
Have always used G2 as the source of truth for researching & comparing products. It has been a super useful tool on the flipside to position ourselves and help prospects understand if we'd be the right fit for them. Also a great place to capture feedback & insights from our current customers!
What do you dislike about the product?
There is a lot to work with, which can be overwhelming. Highly recommend taking a shared team approach to implementing G2. That being said, the G2 team is highly involved and super helpful.
What problems is the product solving and how is that benefiting you?
Positioning our brand & products, understanding competitors, learning about our buyers, and more
Recommendations to others considering the product:
As mentioned before, team approach - there is so much you can do with the platform.
Great Experience
What do you like best about the product?
I had a great experience speaking with Jack Smith about our options and opportunities with G2. Having worked and spoken with a lot of people in similar roles, I can confidently say Jack did an outstanding job. Took the time to do his research, asked lots of questions, listened carefully and overall made our interaction feel like a conversation rather than a sale. Well done!
What do you dislike about the product?
The pricing model isn't in line with what we are looking for at the moment.
What problems is the product solving and how is that benefiting you?
We're able to increase our digital presence and have yet another place to direct clients when they'd like to share their experience.
Jack and John are HEROES!
What do you like best about the product?
The ability to measure company success on reviews, working in tandem with the G2 team to create successful review campaigns, the people (John Sarhage and Jack Garvey) are OUTSTANDING in customer service, experience, and competence of the platform. They're setting us up for success, and teaching me how to effectively leverage the platform, read metrics, and increase our review responses.
What do you dislike about the product?
Nothing. Ya'll are the bomb. It's not something I dislike, and it probably exists somewhere I just haven't looked into it – a heat map of where people are stopping in their reviews. Perhaps I could make it easier on our customers with that type of information.
What problems is the product solving and how is that benefiting you?
In a digitally polluted world, it's hard to gain credibility and trust with a company's target audience. G2 and your secure process of retaining reviews help enhance credibility. We live in a society that has the most educated and informed prospects in history. And with so many platforms buying 5 star reviews, this company helps us stand out, and build relationships with the people who matter most to my business. The tracking analytics and customizations you offer help us improve our outreach to existing customers as well for more reviews.
Capturing Emotions of our customers
What do you like best about the product?
G2 has been a trusted partner in capturing our customers' voices & sharing them with a larger audience!
G2 also provides insights on 'In-Market' audience who are potentially looking for a solution that we offer to solve.
G2 also provides insights on 'In-Market' audience who are potentially looking for a solution that we offer to solve.
What do you dislike about the product?
The speed of new updates / features can improve. We'd like to see more insights on Intent signals.
What problems is the product solving and how is that benefiting you?
To capture & share our customers' feedback
To identify potential prospects for our product offering
To identify potential prospects for our product offering
Great Support and CSM Team
What do you like best about the product?
The CSM team was very helpful in setting up the account and helping with all the questions and doubts we had. One of the other things is the Banbora intent is also added in our intent data and makes it very easy to target accounts
What do you dislike about the product?
I am still skeptical about the market presence score in their quarterly reports.
What problems is the product solving and how is that benefiting you?
N/A
Fantastic platform to research potential companies and collect reviews for your own
What do you like best about the product?
The G2 interface is easy to use when building product profiles - there are a wide variety of avenues (descriptions, downloads, screen shots, videos, etc.) to provide information to potential customers, integrate with existing company systems to ensure leads route appropriately, and the G2 team has many great suggestions on how to encourage existing customers to review your products.
What do you dislike about the product?
Can't think of any negatives, with G2's continuous evolution of more features, supporting more integrations, and providing enhanced review strategies, they really are the leader for both customer feedback and honest product research. Keep doing what you're doing!
What problems is the product solving and how is that benefiting you?
Although companies greatly enjoy receiving positive feedback, it is very useful to receive negative feedback as well - it provides insight into customer pain points and shows us where we need to grow, while being able to publicly address concerns and provide a thorough customer experience
Review Sites are improved with their People
What do you like best about the product?
UX/UI, stats and more importantly their people.
What do you dislike about the product?
It can be pricey, so let's see what it delivers.
What problems is the product solving and how is that benefiting you?
Brand Awareness
Great solution and team
What do you like best about the product?
The G2 platform is straightforward to use. But the team seal the deal - they've been great in onboarding and giving advice.
What do you dislike about the product?
There's nothing I dislike. Haha, except this answer needing 33 characters ;)
What problems is the product solving and how is that benefiting you?
We needed an independent provider to collect our reviews and provide an inbound marketing channel.
G2's Marketing Solutions provide the most relevant online "word of mouth"
What do you like best about the product?
I've worked with G2 at multiple companies, the reason I still do business with G2 is the people. Every person I have ever spoken with at G2 is respectful, knowledgeable, and willing to answer tricky questions!
On the product side, I've used the badges, the reports, and company grids, buyers' intent, lead generation forms, and reference pages.
On the product side, I've used the badges, the reports, and company grids, buyers' intent, lead generation forms, and reference pages.
What do you dislike about the product?
I wish there were a way to customize reference pages and review campaign pages to be a bit more on-brand with my company versus G2's brand.
What problems is the product solving and how is that benefiting you?
No real problems on the team; instead we are trying to grow awareness of our brand and get real-time feedback from our customers to improve the product.
Recommendations to others considering the product:
Have clear goals on how you will use G2 because there are lots of product features; you can get lost trying to do it all.
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