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Helpful
What do you like best about the product?
it is helpful to use when trying to find prospects who are evaluating a billing solutois
What do you dislike about the product?
it doesnt give much infformation on what or who is looking at the data
What problems is the product solving and how is that benefiting you?
finding clients looking for billing solutions
Recommendations to others considering the product:
na
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Above and beyond - always!
What do you like best about the product?
Where do I even start? I've had the pleasure of working with G2 for the past 2+ years, as I manage the organization's global review site program across 8+ markets. Never have I appreciated a partnership more - the level of attention, strategic support and responsiveness that the G2 team consistently delivers is unmatched. Not only are they always going above and beyond to nurture our partnership, but they never fail to keep our company's goals and strategic priorities at the forefront of their recommendations. Special shout out to Jeremy Levin, Kyle Miller and Megan Miedema - they are an absolute joy to work with and deliver nothing short of a first-class customer experience.
What do you dislike about the product?
Nothing, honestly. Any (very minor) issues that I've ever had have been promptly addressed, actioned on and resolved by the G2 team in a timely manner.
What problems is the product solving and how is that benefiting you?
G2 provides valuable content for our teams to highlight the voice of the customer via marketing and sales activities. Our sales teams love the intent data, grid reports and customer quotes to aid them in outreach with prospects and current customers. Having a credible third party source to demonstrate how our customers feel about our products and solutions is simply invaluable.
Easy to Use
What do you like best about the product?
The user interface is really easy and it is very intuitive. The customer service team has been extremely helpful as well.
What do you dislike about the product?
There is a lot on the screen sometimes which makes it a little overwhelming sometimes.
What problems is the product solving and how is that benefiting you?
Trying to get all of our vendors in one place and everything related to them in one place.
Recommendations to others considering the product:
None at this time
Clean GUI & Great Account Team
What do you like best about the product?
We're still ramping up our use. By far the best piece has been our account team. Both of the primary reps for us have been incredibly responsive and helpful. The interface is also fairly intuitive.
What do you dislike about the product?
With the solution being quite robust, there are a good amount of moving parts to get everything set up.
What problems is the product solving and how is that benefiting you?
Brand presence and lead generation. We're still learning and adopting more, but foresee this to be an integral part of our marketing initiatives.
Buyer Signals that Ignite the Sales Process
What do you like best about the product?
The buyer intent signals allow us to share timely buyer insights with our sales teams that are helping to drive valuable conversations and revenue pipelines. With the integration into other platforms like SFDC, SLACK, and email, we can get these in front of them quickly to engage more rapidly while the accounts are actively looking for a solution in our category.
What do you dislike about the product?
The only gap is not being able to set filters for competitors and/or our own organizations' activity/signals on the G2 side. Adding a filtering capability on the G2 platform side would be one thing I would highly recommend to help with some of the noise.
What problems is the product solving and how is that benefiting you?
Speed of engagement when organizations are researching solutions in our category to fill a gap in their security strategy. We are starting to see some positive momentum as the sales teams leverage these insights to develop their outbound prospecting plans.
G2 is a tool every customer marketer should have in their arsenal
What do you like best about the product?
G2 dashboards make it very easy for me to track the performance of all our products on G2, as well as manage review campaigns. I have all the data I need to design our review strategy for the upcoming months or to share our progress with the company at the tips of my fingers. The best part is, of course, quarterly G2 award badges. Being able to win awards by market segment, region, and theme (like "Best Results" or "Easy to Use") helps us highlight our value propositions for different audiences.
What do you dislike about the product?
In the future, I'd like to see a more seamless integration of G2's data with our CRM. That being said, G2 is a very innovative company - and their product gets better all the time.
What problems is the product solving and how is that benefiting you?
We use G2 to manage our product profiles on their software review website and orchestrate review campaigns. We use G2 badges and awards on our product pages and in our marketing campaigns.
Good luck getting G2 to actually respond and do anything
What do you like best about the product?
It looks like a great review site and we would like to spend money with them.
What do you dislike about the product?
It's super difficult to get in touch with them to actually spend money with. Then when you finally do get in touch with them, they are so slow at updating the product profiles that you may as well do it yourself. We worked with them to update our profile and they told us that if we sent updates on all the listings in a single batch, they would do on the backend. That was on May 17th. Now it's June 10th and they have done precisely nothing. By comparison, TrustRadius updated within two weeks. IT Central haven't stopped emailing us weekly to work out how they can help further. Capterra gave us access within days. G2 is asleep at the wheel, their sales team barely responsive. The sales experience is frankly appalling and substandard.
What problems is the product solving and how is that benefiting you?
We've been trying to work with them on profile updates and to actually spend money with them for over 6 weeks. This company has no sense of urgency, no prioritization for those that want to spend money with them. It's a terrible experience. We have achieved nothing with them to date.
Recommendations to others considering the product:
Look at TrustRadius and IT Central Station instead. WAY easier to work with.
G2: A Trusted Partner in Showcasing Your Value
What do you like best about the product?
G2 provides a great platform to communicate the benefits of your offering. Not only that, but G2's flexibility in their content offerings means you can build strategic assets that address every persona.
What do you dislike about the product?
I've had some minor challenges on the backend/admin side but nothing that wasn't resolved quickly by the G2 support staff.
What problems is the product solving and how is that benefiting you?
G2 allows us to attach the voice of the customer to our outbound messaging, meaning there's a layer of trust that we're infusing into how we interact with customers. Feedback and candid reviews resonate much better with customers and prospective buyers when it's coming from their peers and not straight from our mouths, and that's a powerful thing to have.
A Platform Which Address Modern Digital Marketing Needs
What do you like best about the product?
Impressive competitive intel capabilities
What do you dislike about the product?
I do not dislike anything about G2, they fullfill the current needs that we have.
What problems is the product solving and how is that benefiting you?
G2 gives us an excellent platform to achieve some of our customer marketing and collateral gathering goals.
Recommendations to others considering the product:
If it's in your budget, definitely go for it. G2 allows you to address modern marketing needs when it comes to letting your own customers sell your products for you.
Big promises, poor delivery
What do you like best about the product?
We received excellent service during set-up and onboarding, making it easy to leverage the G2 profile and marketing outreach almost immediately.
What do you dislike about the product?
Their algorithm is very misleading. The first month we used G2, we were in the leaderboard quadrant as a top 3 solution. We did a big promotion with our top 3 standing that went out to customers and future buyers. After this campaign promoting our G2 standing, our marketing manager realized that G2 had tagged us with the wrong employee count, so we contacted them to fix it. After G2 corrected the employee count, we moved to the lowest ranking offering (down 6 spots) with no other change than our number of employees. G2 met with us to review this error and didn't provide any clarity except that their algorithm emphasizes better scores for larger companies. This logic seems ridiculous because if a company is large, it doesn't mean that the specific product reviewed is superior to a smaller company. Often, smaller companies have superior products because it's their primary focus. G2 promised to get back to us to solve this mistake, but we haven't heard back from them in weeks. We've found the experience with G2 to be very disappointing and borderline dishonest. I'm not hopeful that we'll hear back from them. We've discontinued all promotions of our profile on G2.
What problems is the product solving and how is that benefiting you?
Promoting our services
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