Reviews from AWS customer
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Great place to get insights!
What do you like best about the product?
The reviews and rankings for sure, plus the customer support.
What do you dislike about the product?
Nothing really, I've had a great experience with your company.
What problems is the product solving and how is that benefiting you?
The perception of an organization online and how likely other users are to recommend it.
Great for tracking reviews, customer service can be spotty.
What do you like best about the product?
I love being able to view, be notified, and manage all incoming reviews for my team. It is great to be able to see how many reviews each team member has generated and how many "stars" they are getting per review. Interface is user-friendly and pleasing to the eye.
What do you dislike about the product?
There have been times when it takes over a month for our reviews to be processed. They will be stuck as "pending" for several weeks at a time. This prevents us from being able to compensate our team, for we base out bonuses based on these reviews. When we inquired about it, customer service was extremely hard to reach and vague.
What problems is the product solving and how is that benefiting you?
G2 is helping us solve how we can reduce our churn rate. By being able to send out and manage reviews, we are able to see what issues our customers are dealing with and come up with ways as to how we can make them happy, therefore reducing our cancellation rate for our platform.
Great Experience to connect with customer and get insights into how they view us
What do you like best about the product?
- Simplicity
- Quantitative Analysis inputs
- Competitive Benchmarking
- Award for DG and PR
- Quantitative Analysis inputs
- Competitive Benchmarking
- Award for DG and PR
What do you dislike about the product?
Lower cost will be beneficial. More features in base product.
What problems is the product solving and how is that benefiting you?
Providing direct connect with customers and without our bias to the reviews.
A Review of Reviews
What do you like best about the product?
G2 does a great job of tying users into their ecosystem. Integrations across other solutions and features seem to work well although we haven't used it that frequently.
What do you dislike about the product?
The price point feels high for the offering and support we received.
I made a support request and never got feedback.
I made a support request and never got feedback.
What problems is the product solving and how is that benefiting you?
It is helping us get more feedback on our product and understand how users like our features.
The team at G2 has helped us move mountains
What do you like best about the product?
G2 is by far the most reputable and strategic platforms I've used for review generation and intent data. I've been so impressed by the level of support our entire team benefits from their guidance. With the support of G2, our reviews have increased significantly and as a result we've leaned into this channel as a revenue driver in our company.
What do you dislike about the product?
The UI can be slightly frustrating. With so many features, it's laid out in such a way that can be difficult to digest.
What problems is the product solving and how is that benefiting you?
G2 is helping us stand out from the crowd with peer reviews that make a huge difference in how we're seen as a Document management solution. With intent data, we've been able to reach higher quality leads and leverage the review content from our users in marketing materials.
A must-have in my tech stack
What do you like best about the product?
G2 helps me deeply understand our customers—what they care about, what their pain points are, etc. It's easy to use and their team has been incredibly supportive and helpful. I use it nearly every day!
What do you dislike about the product?
The platform can be a bit slow at times.
What problems is the product solving and how is that benefiting you?
G2 is helping us build our reputation and making it clear that we offer a reliable product that users are finding success with.
Great for Potential Customers to Reference
What do you like best about the product?
G2 badges are great to use on our website and other materials for social proof.
What do you dislike about the product?
So far, there hasn't been anything not to like.
What problems is the product solving and how is that benefiting you?
G2 is giving potential customers a place to go to seek input from our customers, which builds trust.
Great platform to gain reviews.
What do you like best about the product?
G2 is great for standing out against competitors. I use it weekly to answer reviews, and once a month to send out review campaigns.
Being able to use the badges as social proof has also helped our social media and outreach efforts.
Really easy to use, and the success and support teams are great.
Being able to use the badges as social proof has also helped our social media and outreach efforts.
Really easy to use, and the success and support teams are great.
What do you dislike about the product?
I wish it had more lead-generation features and focus.
What problems is the product solving and how is that benefiting you?
G2 Helps us stand out
Great tool for marketing
What do you like best about the product?
It has helped my company gather testimonials and promote our products.
What do you dislike about the product?
Nothing really I think it is helpful for any companies marketing efforts.
What problems is the product solving and how is that benefiting you?
Helping us gather customer testimonials
Great User Experience
What do you like best about the product?
I really like the rep I work with, Kerri Fahey! She's very knowledgeable and quick to respond.
What do you dislike about the product?
The pricing for a standard G2 plan is a little high.
What problems is the product solving and how is that benefiting you?
G2 is solving our reputation management by generating highly beneficial user reviews!
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