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Guided onboarding and expert advice lead to stellar results!
What do you like best about the product?
The onboarding experience was top notch and immensely helpful in understanding how to best optimize our company profile, gain valuable reviews, and explore and understand buyer intent and behavior. We have seen amazing results and have empowered our customers to share their successes with the broader community.
What do you dislike about the product?
Integrating into Salesforce took a good deal longer than anticipated, but their development team was always willing to step in and help our side out while dealing with permission issues.
What problems is the product solving and how is that benefiting you?
We are building our brand presence beyond traditional digital marketing, and wanted to empower our amazing customers to be able to tell their stories of success with our platform beyond our website and white papers. Beyond brand awareness, we are also looking to glean insights into our prospects and better understand their needs during the buying cycle so that we can deliver a better experience for them during the sales journey.
Recommendations to others considering the product:
Be sure to have complete buy-in from your customer comms team so that you can achieve the most successful review campaign(s) right out of the gate.
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Smooth onboarding
What do you like best about the product?
There's a human I can contact with questions.
What do you dislike about the product?
We're still very new to the platform but don't have any dislikes at this time.
What problems is the product solving and how is that benefiting you?
We're hoping to bring more visibility to our solution. We're still too new to have realized any real results yet but we're excited about the opportunity.
Great onboarding and results from day 1
What do you like best about the product?
The best thing about G2 is how the plan and onboarding are tailored to our business case. This has meant that the implementation and customer success team from G2 has been able to help us towards reaching our goals instead of "just" showing us the platform.
Also, we've gotten specific examples and cases of how to best use the G2 features for us, and together we've already set goals for what we want to achieve together.
We've been using G2 for a few years now, and we've seen great results in review generation and, more importantly, lead generation and sales.
The Buyer Intent data available to us has really helped us out in many different ways, and we now use the data in marketing, sales, and customer success.
Also, we've gotten specific examples and cases of how to best use the G2 features for us, and together we've already set goals for what we want to achieve together.
We've been using G2 for a few years now, and we've seen great results in review generation and, more importantly, lead generation and sales.
The Buyer Intent data available to us has really helped us out in many different ways, and we now use the data in marketing, sales, and customer success.
What do you dislike about the product?
I've found a few places where the documentation of features doesn't seem to be updated completely. An example could be for the different widgets, where it's not very clear how they are actually going to look. A few images/examples (maybe just with dummy data) would be great to show precisely what a widget does and how it'll look when implemented.
What problems is the product solving and how is that benefiting you?
At first, the main benefits we were getting from G2 were better social proof and increased brand awareness. Getting more and better, reviews have really helped us stand out in a competitive category, and works great as user-generated content that can provide social proof of our products.
Buyer Intent data has since helped us solve another big problem: identifying active buyers in our category. The customer journey is long and complex in our industry, so identifying key accounts that are actively researching products has helped us immensely in terms of lead generation and sales.
Buyer Intent data has since helped us solve another big problem: identifying active buyers in our category. The customer journey is long and complex in our industry, so identifying key accounts that are actively researching products has helped us immensely in terms of lead generation and sales.
Excellent onboarding experience
What do you like best about the product?
The onboarding experience was brilliant, our specialist was very knowledgable and helpful throughout the processes and got us up and running collecting reviews in a few days and sharing best practice for our page.
What do you dislike about the product?
Intent data is a fixed cost at one of the higher product tiers which when the volume is fairly low especially product page level intent it's very hard to justify the investment in the middle tier.
What problems is the product solving and how is that benefiting you?
G2 allows us to collect customer feedback and position our product amongst our competitors.
Great way to generate outbound and get marketing materials.
What do you like best about the product?
The onboarding team was great. We wanted to move fast and they were able to match our speed. They came up with training for our specific teams that were key to getting everyone up and running quickly. The key to being successful is to follow the plan initially.
What do you dislike about the product?
There were some issues with like-named products that we had to sort out with the G2 team. We also ran into issues with our automation. The G2 team was great and helped us by giving us a few extras. I also wish G2 did more external marketing on LinkedIn and other professional sites so that the value of their product was more well known.
What problems is the product solving and how is that benefiting you?
We are looking to solve an issue with Market Presence. G2 has not only helped us by getting us on the Grid as the #5 product in our space but has also given us the ability to see companies that are interested in our product.
No smoke and mirrors
What do you like best about the product?
You can't pay to get to the top. I love that it's not a "pay-to-play" review platform like so many others. The reviews are from real people that genuinely care about products. The platform is easy to use, too!
What do you dislike about the product?
Nothing, at the moment! The user-friendly platform is great, the onboarding process was great, and the results from our hard work are great as well.
What problems is the product solving and how is that benefiting you?
More site traffic from our growing collection of positive reviews.
easy to use platform for vendors. marketing content you can leverage for leads
What do you like best about the product?
Ease of use of the platform, both on an admin side and for our users. the easier a platform is the more likely users will actually review you, sothat saves a lot of time.
Great G2 team to work with (Tommy and Lena) who've been very supportive and helpful.
Great G2 team to work with (Tommy and Lena) who've been very supportive and helpful.
What do you dislike about the product?
Not much to dislike worth mentioning here. I made a couple of product recommendation based on my usage of the platform which were taken into account. that's great!
What problems is the product solving and how is that benefiting you?
Giving our platform a voice of customer whilst being able to easily leverage the marekting content that would come out of it( reports, badges, grids).
I also appreciate the flexibility of quarterly report rather than yearly.
I also appreciate the flexibility of quarterly report rather than yearly.
Very Friendly and Helpful People
What do you like best about the product?
The personal touch is evident in all communications with G2 staff and they are unfailingly pleasant and helpful.
What do you dislike about the product?
As a vendor, I don't think the administration site is as easy to use as it could be. Or maybe it could just be organized better. It seems like every time I turn around there is something else that I haven't heard of before. Maybe it's just me, but I would like to see an outline of all the steps involved in creating your initial profile and then what can be added later.
What problems is the product solving and how is that benefiting you?
We have gotten more client reviews with G2 than we have any other way. They make it very easy.
The best platform to give your customers a voice
What do you like best about the product?
- Great onboarding experience: the team was very friendly, responsive and helpful during the whole process
- Buyer intent data: this is a truly innovative way of helping us to connect to potential buyers, which no other platform offers
- The objective rankings in the grids, and real customer feedback are the best marketing material for us
- Integration with LinkedIn matched audiences is a big plus
Although we just started with G2 a month ago, I am very curious to see the ROI in a couple of months!
- Buyer intent data: this is a truly innovative way of helping us to connect to potential buyers, which no other platform offers
- The objective rankings in the grids, and real customer feedback are the best marketing material for us
- Integration with LinkedIn matched audiences is a big plus
Although we just started with G2 a month ago, I am very curious to see the ROI in a couple of months!
What do you dislike about the product?
Nothing major so far. It would be cool to have some extra integrations with other tools (e.g. we use Pipedrive as a CRM), but this is not really a deal breaker for us.
What problems is the product solving and how is that benefiting you?
As a new & growing player in embedded business intelligence tool, we are using G2 to increase trust & awareness in the embedded analytics market. We attach a lot of importance to giving our customers a voice, for which G2 is perfect. In addition, the buyer intent data help us to identify short term opportunities, next to the long-term marketing value we'll gain from the platform.
Great implementation team and quick results
What do you like best about the product?
The team (Dylan Tate and Lena Lee) has been really helpful during the first steps of working with G2.
What do you dislike about the product?
The process for users to leave a review is long.
What problems is the product solving and how is that benefiting you?
Branding visibility.
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