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Proactive Onboarding and Support
What do you like best about the product?
That the team has a great schedule of walkthroughs and training with what's available in the G2 system. They don't give you a packet and have you figure it out yourself, they schedule one on ones to make sure you know what is available to you. They also provide best practices on what other users are doing to make sure you're ahead of the game.
What do you dislike about the product?
No dislikes here - all the content sent over is easy to understand.
What problems is the product solving and how is that benefiting you?
The problems solved are mostly around learning the ins and outs of this tool. Having best practices provided by the team helped us get up and running as soon as possible.
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Great for advocacy
What do you like best about the product?
The tradeshow review service is fantastic. We recently hosted a large conference and had a review station in our customer lounge for them to share love. We've gotten a ton of reviews and customers said they really liked the experience.
What do you dislike about the product?
Honestly nothing. It's a great service and we're happy customers.
What problems is the product solving and how is that benefiting you?
We are solving for the challenge of getting more diverse customer stories told on G2. Having a physical station for customers to leverage has helped ramp up the total number.
OUTSTANDING Onboarding
What do you like best about the product?
The team are incredibly attentive and have gone above and beyond to get us set up for success!
What do you dislike about the product?
Not being able to leverage intent data across other platforms.
What problems is the product solving and how is that benefiting you?
Social proof about our product and getting in front of decision makers.
Good Tool for Software
What do you like best about the product?
I like how the software ranks you against your competition in a way that's consumer focused.
What do you dislike about the product?
I'd like to discover a way to use this same tool for non-software sales
What problems is the product solving and how is that benefiting you?
We are using it for lead generation but still in the implementation phases.
Recommendations to others considering the product:
Be prepared to ask for reviews and testimonials from clients.
Deepest Funnel Intent on the Market
What do you like best about the product?
I love seeing who's looking at our reviews, it gives our sales team a huge advantage but it also helps our CS team retain our current clients.
What do you dislike about the product?
I wish there were more categories. The category we're in is too broad, we have several vendors who have very different offerings and actually a few clients who show up as competitors.
What problems is the product solving and how is that benefiting you?
G2 allows us to know who's shopping for a tool like ours which ensures we have a seat at the table.
Recommendations to others considering the product:
Make sure you have a clear plan to execute against the data. It's only as good as make it, and it took us a few months to figure out how to operationalize the data correctly but now that we have, we can't live without it.
G2 Helps Promote Business
What do you like best about the product?
G2 assists in sharing information about our product. It's great that valid users are the ones reviewing the product so that others can benefit from what it has to offer.
Working with the staff at G2 has been nothing less than stellar. Everyone is readily available to answer questions and they always help you get the most out of their services. If they see you aren't utilizing a feature you are paying for, they take time to show you how it works and why it's good for your business.
Working with the staff at G2 has been nothing less than stellar. Everyone is readily available to answer questions and they always help you get the most out of their services. If they see you aren't utilizing a feature you are paying for, they take time to show you how it works and why it's good for your business.
What do you dislike about the product?
Nothing. The website UI has been an upgrade and makes it even easier to get what you need.
What problems is the product solving and how is that benefiting you?
Spreading the word about our product and how it compares to others in the same category.
Mostly Awesome Onboarding
What do you like best about the product?
The team was very responsive, fabulous with follow-up, quick to hop on the phone.Appreciate all the hand holding to get things to the finish line. Definitely a fabulous personable team with great tech.
What do you dislike about the product?
We had some bumps in terms of how to classify our company (set up each product individually or as a company) which delayed things, but once that was set, it was very smooth and simple.
What problems is the product solving and how is that benefiting you?
We want to build more awareness of what we do.
Great platform to leverage customer feedback
What do you like best about the product?
I really have enjoyed working with the team at G2. They make the onboarding process very easy, provide a lot of useful information and are there when you need help. The G2 platform is very easy-to-use and it's a great way to leverage valuable customer feedback.
We aim to look at Buyer Intent within the foreseeable future as we see this as being a great way to provide out outbound sales teams with warmer prospects to contact.
We aim to look at Buyer Intent within the foreseeable future as we see this as being a great way to provide out outbound sales teams with warmer prospects to contact.
What do you dislike about the product?
I can't see any negatives so far so we are looking forward to using the G2 platform more in the future.
What problems is the product solving and how is that benefiting you?
We are using the platform to improve our brand awareness and we then aim to use this more for lead generation. I did a thorough review of comparable platforms and G2 Crowd is definitely the best one on the market.
Amazing team! The best 3rd party validation platform for B2B companies, period.
What do you like best about the product?
It is a great tool for
1. It is the best 3rd party validation platform for software companies
2. Badge system which can easily be implemented on the website
3. Verified Customer reviews
4. Huge user base and most of our customers are familiar with it
5. Great support team
6. Dedicated chatbot category which most vendors seem to lag
7. benchmarking against competitors (it shows how we compete and how we are better than our competitors)
1. It is the best 3rd party validation platform for software companies
2. Badge system which can easily be implemented on the website
3. Verified Customer reviews
4. Huge user base and most of our customers are familiar with it
5. Great support team
6. Dedicated chatbot category which most vendors seem to lag
7. benchmarking against competitors (it shows how we compete and how we are better than our competitors)
What do you dislike about the product?
There was an issue with the banner and badges not being updated properly or on time. Changes are often not saved in the platform. A lot of great features but are available for additional charges. Integrations with platforms such as HubSpot are not as straight forward. Takes some getting used to in using the platform.
What problems is the product solving and how is that benefiting you?
G2 crowd has significantly helped us in increasing and improving brand awareness, lead generation and become a leader in the chatbot category. It provides a great third party validation for users who are unfamiliar with our platform. We get a lot of traffic from G2 crowd and help us reducing the deal cycle and helps us compete against the heavy-hitters in the already crowded chatbot market.
Very helpful onboarding and account management team
What do you like best about the product?
There are so many different ways to make the most of the platform . Our onboarding team provided very clear guidance and instructions for setting up all the necessary functionality.
What do you dislike about the product?
There is a lot to learn for people who are new to the platform!
What problems is the product solving and how is that benefiting you?
Visibility and brand recognition.
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