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Great onboarding experience. Super simple.
What do you like best about the product?
Easy to establish a complete profile. Very helpful and proactive team members.
What do you dislike about the product?
Little hiccup on my profile to start - was handles effectively. All good after that.
What problems is the product solving and how is that benefiting you?
Brand awareness - we are new company and have some very happy customers. G2 was perfect to help us emphasize that positive aspect of the company.
Using the G2 reviews on all our mktg and sales efforts.
Using the G2 reviews on all our mktg and sales efforts.
Recommendations to others considering the product:
Carefully consider if you have the satisfied customers that will submit the reviews you seek.
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Essential review platform with insightful onboarding team
What do you like best about the product?
Overall great service, responsive and helpful team
What do you dislike about the product?
Pricey for small businesses but the value is evident
What problems is the product solving and how is that benefiting you?
G2 has been an important platform for us to increase our Enterprise Market presence
Exceptional Review Site Support
What do you like best about the product?
G2 Crowd has helped provide us with a platform that our customers can truly voice their opinions about Genesys. This has become a great tool for our company internally and allows a great platform for potential prospects to use. G2 went above and beyond at our recent customer event by helping us collect reviews and we were able to collect over 250 reviews in 2 days.
G2 helped us pivot quickly during the pandemic when in-person events were canceled, and we were able to come up with unique ways to continue to collect reviews.
G2 helped us pivot quickly during the pandemic when in-person events were canceled, and we were able to come up with unique ways to continue to collect reviews.
What do you dislike about the product?
The backend of G2 is currently improving for the admin use however there could still be some more room for improvement in regards to tagging reviews. Also it would be nice to be able to create our own unique tracking links for events and campaigns instead of having to go to G2 support every time.
What problems is the product solving and how is that benefiting you?
We have been able to capture more accurate customer feedback regarding all of our products. This platform helps motivate our customers to leave the reviews. G2 has also helped us go above and beyond at our customer events, creating a true experience for our customers while they leave reviews.
Recommendations to others considering the product:
Rely on your CSM for your account. Carly has done a fantastic job with helping us maintain our rating and keeping fresh reviews come in.
The value of peer reviews
What do you like best about the product?
The B2B market is now looking at peer review sites, like G2, as an important source for truly independent perspectives from real customers about the experience they are having with our platform and services. We think this is a growing trend in the customer service industry and we leverage the findings constantly to help us improve the products and services we deliver. G2 is one of the top vendors in this space.
What do you dislike about the product?
It is important to get enough depth in a review to make it actionable and we don't always get that. Further, we'd like to see more G2 visibility in search results relevant to our call/contact center industry so that our customers and prospects can leverage in their buying research.
What problems is the product solving and how is that benefiting you?
Getting product insights and creating more awareness for our solutions
A strong partner for lead generation and elevating our brand
What do you like best about the product?
As a global company, its invaluable for us that G2 are able to accept online reviews in local language as we solicit reviews from our customers around the globe. As a leader in the review space G2 is known in all the regions we operate with them making them a truly global partner. They have played a huge part in accelerating our pipeline through leads generated off the back of reviews and more recently offered an excellent service at our industry event where they gathered 200+ reviews (on a target of 100!)
What do you dislike about the product?
The ability to tag and pull reviews off the G2 site for use in broader marketing campaigns is a little clunkier than some of their competitors but I believe there are new plans in place for this, so I look forward to the updates on this.
What problems is the product solving and how is that benefiting you?
Lead generation has been hugely increased through the capture of online reviews in just 18 months of using G2. They are now instrumental to our global strategy. Onsite event assistance was outstanding recently where the G2 team achieved 200%+ of target which also moved our overall position in the Product Grids as well as benefitting lead gen.
Good Platform, Great Support Team!
What do you like best about the product?
The G2 admin portals are intuitive and easy to use so as an admin, I can find the insights I need without breaking a sweat. That said, the Success and Support teams have been what makes G2 really stand out. There is always a responsive person available to help brainstorm, troubleshoot, or point our program in the right direction.
What do you dislike about the product?
Platform functionality is highly limited depending on the package purchased. Some features that are truly standard to operate basic review programs seem to only be included in optimized or enhanced packages. It's frustrating to design a program around these limitations and when this is brought up, the only real solution is up-sell - which is not a realistic option for many.
What problems is the product solving and how is that benefiting you?
G2 allows us to drive and curate crowdsourced reviews across our existing client bases and product offerings. Using G2 we have been able to identify trends in client champions (and pain points). Leveraging reviews, we are now having conversations that improve client relationships and create stronger business partnerships.
Recommendations to others considering the product:
G2 support/client success is fantastic. Would love more self-help training or how-to resources available via a knowledge base or video tutorial system.
Great Platform for Collecting Reviews
What do you like best about the product?
It was seamless to get up and running with G2 Crowd. Ali was essential in helping us figure out a game plan to increase our presence on this site and listened to the approach that we wanted to take. I loved that we could have unique landing pages for our CS team to track inbound reviews and our customers seemed more open to posting reviews knowing they could post anonymously. I also really like being able to customize a reference page that we can keep relevant with recent reviews so that our sales team can leverage this in their conversations. Having a personal dashboard where you can track all reviews, their status on posting as well as the reward payout is also a plus.
What do you dislike about the product?
Some of our customers did express some frustration with getting the reviews to post, but it most likely was due to user error (not completing email verification or wanting to connect via LinkedIn). While we did try and coach customers through this, some were not willing to take these additional steps and in turn, caused the reviews not to be posted. There also was not an exact match for our industry within the drop down list, so sometimes our customers were unsure how to correctly complete all fields that were required.
What problems is the product solving and how is that benefiting you?
This tool is helping us increase our presence in the market and providing another tool that our prospective customers can utilize when making a business decision.
Innovative marketing solution for software vendors
What do you like best about the product?
Profile & review management is straightforward, content widgets are user-friendly, integrations with other platforms are powerful and the G2 team is very supportive (hats off to Kelly & Laura).
What do you dislike about the product?
Price points are pretty high, and plan tiers upgrades are pretty steep, which prevents us from making the most of the platform. Also, it would be really nice to be able to export more data from our profile.
What problems is the product solving and how is that benefiting you?
It is really nice to see how we are doing compared to our competitors: G2 Crowd offers an independent, third-party, unbiased look at the market that insightful to make business decisions.
Recommendations to others considering the product:
Speak with the G2 Crowd team to figure out how to make the most of the platform.
worked with the G2 team to get buyer intent leads
What do you like best about the product?
The team is the best thing about them - helpful and professional
What do you dislike about the product?
Extracting the information about each lead / company isn't as easy as I'd expect
What problems is the product solving and how is that benefiting you?
Getting leads that have buyer intent
Lots of Data
What do you like best about the product?
G2 provides so much data that organizations can use to drive sales and retain customers. They offer trusted reviews, buyer insights data, competitive insights data, reports, and more.
What do you dislike about the product?
G2 moves really fast and sometimes doesn't tell all the Account Managers what new products are being launched. Sometimes, I wished they slowed down a little bit. There is such a thing as too much data. Also, they are very, very expensive for vendors.
What problems is the product solving and how is that benefiting you?
We are able to support our customers, share feedback with prospects, conduct competitive research, and more. It's a great tool to support our market leadership position and NPS.
Recommendations to others considering the product:
Make sure you set clear goals with your account manager, understand offerings, and cost.
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