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Outstanding product, customer service.
What do you like best about the product?
Love how easy it was to get our product to get some visibility and traction in the marketplace among peers in the same category. Our account manager and implementation folks were awesome and guided us every step of the way.
What do you dislike about the product?
Didn’t know about some cool features till our account manager told us. Some of our customers have reported issues with review submission failures multiple times. Just the submit button was not working.
What problems is the product solving and how is that benefiting you?
Jump starting our inbound strategy, getting visibility on the high performer quadrant for a startup that has a great product and reviews on G2 has been huge for us.
Recommendations to others considering the product:
Great product and team!
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Great experience so far!
What do you like best about the product?
The onboarding process has been thorough and well executed. I liked how they break it up over several calls, giving you time to implement what we went over in between calls and also avoiding a firehose of information and features to try to remember all in one onboarding call.
What do you dislike about the product?
Just like most enterprise tools like this, it can be complicated and is a lot of information to digest. Luckily the support and onboarding team has been really helpful.
What problems is the product solving and how is that benefiting you?
Get in front of qualified, high-intent people looking for fundraising and donor management solutions for their nonprofit.
Recommendations to others considering the product:
Although implementing G2 does introduce more work and more things to keep on top of, their product is top-notch and their support is incredible. Keep in mind that they can never guarantee more business.
G2Crowd is authentic great advice that we trust and use regularly.
What do you like best about the product?
Authentic reviews, great comparison content, and a great team to work with day to day. We use G2Crowd when reviewing software as well as a platform where we encourage agencies to review our platform. Everything about G2Crows is quality.
What do you dislike about the product?
The lead generation that results from G2Crowd is so high quality that I just wish we could get more volume. The low funnel lead generation from G2Crowd is top notch.
What problems is the product solving and how is that benefiting you?
Moving leads through the funnel is one of the most difficult tasks that takes patience, time and a lot of good content. G2Crowd cuts through all of that and just gives us low funnel prospects ready to purchase.
Recommendations to others considering the product:
It's the place to invest your marketing dollars.
Great Experience, Knowledgeable and Helpful Team
What do you like best about the product?
The team tailored onboarding to my particular needs - it never felt too slow or too rushed. Now that our product is up and running, I feel confident our G2 reviews are helping us to win in our category.
What do you dislike about the product?
I don't know that there is much to dislike - the product is pretty straightforward from a management perspective. The one aspect I would change is to have more flexibility in on the 'calls to action' on our page. Our product is unique in that its free to use, so anything that speaks to a 'free trial' feels misleading for potential customers or our offering.
What problems is the product solving and how is that benefiting you?
We're growing our prominence in our potential customer's consideration set.
Solid experience
What do you like best about the product?
Ease of use, Ease of signing up for the service
What do you dislike about the product?
Not sure yet- need more time to evaluate
What problems is the product solving and how is that benefiting you?
Leads
Great way to crowdsource a review.
What do you like best about the product?
Actionable information on my prospects at my fingertips.
What do you dislike about the product?
Quadrant rating sometimes skewed based on a variety of factors.
What problems is the product solving and how is that benefiting you?
I am using it for Sales prospecting.
Feels like a true partnership
What do you like best about the product?
Working with the G2 Crowd team has been a pleasure. They are very organized and make the relationship feel like a true partnership.
What do you dislike about the product?
We have had a few hiccups in rolling out our reviews campaign (landing pages with the wrong review incentive were sent out initially) but they have always been resolved quickly and with transparency from the G2 team. Even with the hiccups, we got a great response to our campaign and are happy with our on-boarding.
What problems is the product solving and how is that benefiting you?
The biggest benefit has been providing our sales and marketing teams with social proof of the value of our product. We use our reviews pages in numerous ways to support sales and marketing initiatives and it's having an extremely positive impact. Our sales team are happy! We are just starting to use Buyer Intent data for outbound campaigns as well.
Recommendations to others considering the product:
G2 has been a great tool for us in terms of building social proof. So far, we haven't received a lot of direct leads BUT we're using the G2 features to support our sales and marketing efforts and it's having a very positive impact.
Third-Party Validation You Can't Get Anywhere Else
What do you like best about the product?
What I like best about G2 is that we're able to leverage our happy customers as a competitive advantage in sales cycles. Using G2, we can show our prospects a side-by-side comparison of how satisfied our customers are against each of our major competitors. These quantitative metrics have made a huge difference for us.
What do you dislike about the product?
Overall, I like the way G2 looks at markets, but the way that G2 calculates "Market Presence"— the Y-axis in Grid Reports — could use some improvement. It uses 15 factors like Number of Employees, Revenue, Web Presence, and Social Presence. This gives large companies with hundreds of products and thousands of employees a distinct advantage over specialists that are better known in a given market. Companies like IBM and Microsoft will always score well in Market Presence because of their sheer size, even if they have only a handful of employees working on a given product.
What problems is the product solving and how is that benefiting you?
G2 has allowed us to shorten our sales cycles and help eliminate weaker competitors from our sales cycles. This translates directly into higher revenue.
Recommendations to others considering the product:
If you have lots of happy customers and want to leverage them in sales cycles, this is a great way to do that.
Great support service!
What do you like best about the product?
Great support from managers with launch and execution. Very appreciated
What do you dislike about the product?
Didn't notice any, everything was great
What problems is the product solving and how is that benefiting you?
awareness
Customer Support is Great
What do you like best about the product?
I had to contact customer support about a problem with a gift card. Eric quickly resolved the problem.
Then I asked him to change the email sent to reviewers to prevent the problem in the future. He then forwarded the issue to the product support team to improve G2 so that others can have a better experience.
Then I asked him to change the email sent to reviewers to prevent the problem in the future. He then forwarded the issue to the product support team to improve G2 so that others can have a better experience.
What do you dislike about the product?
I do not really dislike anything right now.
What problems is the product solving and how is that benefiting you?
We are getting our product on the market with the help of G2.
We have already made a product improvement based on negative information in our first review.
We have already made a product improvement based on negative information in our first review.
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