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External reviews

738 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Evelyn L.

Customer Reviews reveal potential reference and referral customers

  • April 12, 2019
  • Review verified by G2

What do you like best about the product?
The ability to find new promotors though the review information. We use it to review other software tools and companies we are considering partnering with.
What do you dislike about the product?
The review list does not always include the customer's name and the list of customer reviews cannot be exported even as an admin on the account.
What problems is the product solving and how is that benefiting you?
Adding more of our customers to our reference program, and being able to request a quick reference page on what our customers are saying and creating a link that our sales team can share.
Recommendations to others considering the product:
Take advantage of hearing from your customers and learning about your future partners you are considering doing business with.


    Marketing and Advertising

Superb Customer Service & Excellent Solution for Buyer Intent

  • April 11, 2019
  • Review verified by G2

What do you like best about the product?
The team at G2 Crowd are clearly passionate about their clients success. From our initial conversations right through onboarding and beyond the team have been invested in making our campaign a success. The buyer intent data is excellent and really helps to focus our marketing efforts towards active buyers. The Review Campaign was a great success and helped us to understand where we are strong and weak from a product point of view.
What do you dislike about the product?
Nothing to dislike about the G2 Platform
What problems is the product solving and how is that benefiting you?
We are receiving buyer intent notifications for prospects who we would never otherwise been aware of. Our sales team are gaining valuable insights into prospects. And the ability to share positive reviews from our customers has been extremely valuable.
Recommendations to others considering the product:
Sign up - it will transform your sales & marketing initiatives.


    Stephen D.

Cutting through the noise

  • April 10, 2019
  • Review provided by G2

What do you like best about the product?
In the last 12 months, our Salesforce CPQ Grid position has been my go-to slide for demonstrating our customer’s success with prospects. It’s one thing to deliver the company talk track around ease of use, speed, and functionality -- it’s another to reinforce the story with authentic G2 reviews that are collected from users just like them.

As a best practice, I strongly recommend leveraging G2 reviews to authenticate your sales conversations. The market we work in can get extremely competitive and it’s important to cut through the noise, quickly. I do this by sending prospects to a reputable source of truth on how users are getting value from what we provide.
What do you dislike about the product?
The fact that I can't actually see the contact details of the people reviewing our pages
What problems is the product solving and how is that benefiting you?
Helps me to authenticate our business value by reinforcing with actual users who are getting benefits from using our tool


    Alex M.

Giving it a 10 because I can't rate it any higher

  • April 08, 2019
  • Review verified by G2

What do you like best about the product?
G2 is an essential part of our sales process. The buyer intent notifications are awesome in helping us identify warm leads to reach out to.

Once they're in an evaluation with us, we direct them to the grids we're on as well our product page itself. This is HUGE in establish credibility. Potential buyers are able to see real, validated third-party reviews so they know their peers think we're as awesome as we say we are.
What do you dislike about the product?
Buyer intent notifications are sent once every day at 5pm, and it's my understanding this cannot be changed.

It'd be nice if I were able to customize the time and frequency at which I receive these reports.
What problems is the product solving and how is that benefiting you?
Our BDRs are able to identify leads who are potentially searching for a solution.

Our Account Executives are able to box out competitors by providing proof that real-users rank us higher.

Ultimately, we close more deals because of this.
Recommendations to others considering the product:
The customer service they provide is impeccable.


    Information Technology and Services

Great intent signals

  • April 02, 2019
  • Review verified by G2

What do you like best about the product?
We like the intent signals that we see when companies search for us or our category. On-boarding was great and our account rep was excellent, patient and helpful.
What do you dislike about the product?
the interfaces is a little "homebrew" - getting to admin center is a little clunky. Price performance is still a bit of a question particularly in the long-term.
What problems is the product solving and how is that benefiting you?
Understanding which target accounts are in search mode. Also building our reputational infrastructure. The optics on becoming a leader in a category are great as well. Good ammunition for sales outreach.
Recommendations to others considering the product:
G2 has it together more than a number of other reputational vendors. They know the value of intent signals and integrating them into the CRM. They seem to be making the right strategic moves - although the UX could use some help.


    Computer Software

Great Service

  • April 01, 2019
  • Review verified by G2

What do you like best about the product?
Service was great, they walked us through the entire set up. Kept sending reminders that we needed to continue setting up profile to be successful.
What do you dislike about the product?
Nothing at this point that I dislike!!!!
What problems is the product solving and how is that benefiting you?
Show potential prospects who we are, show them reviews form our customers and help them understand why we stand our from our competitors


    Nate H.

Had a great onboarding experience!

  • March 28, 2019
  • Review verified by G2

What do you like best about the product?
Appreciated our representatives' thorough and speedy answers to our questions. The walk-throughs were always pleasant and informative. Big shout-out to our implementation specialist Peter who held our hands through the whole process. We've been pleasantly surprised by the depth of both the platform and the enablement flow. Everyone on the G2 side has also been refreshingly transparent about their capabilities and their roadmap.
What do you dislike about the product?
Barring a few bugs in the reference sheets tool, G2 has delivered so far on everything we've been promised. Not much to talk about in the realm of dislikes.
What problems is the product solving and how is that benefiting you?
We're using G2 as a hub for our accolades and as a mid-funnel showcase for our prospects that our researching our industry-leading platform. We've been pleasantly surprised by G2's collateral use cases, and are testing out things like reference sheets and comparison page links in-market.
Recommendations to others considering the product:
Finding immediate ROI by investing in G2 makes sense for software companies with a larger deal size, but I can see it being a hard sell for companies dealing more with SMB/ mid-sized clients. The collateral benefits are really positioned for impressing enterprise accounts.


    Jenna W.

We've increased our reviews

  • March 27, 2019
  • Review provided by G2

What do you like best about the product?
The team at G2 is great. They really helped us create a review campaign that worked well for our relationship with our customers. They answered all of our questions and got us the data that we need.
What do you dislike about the product?
There are some limitations with the profile and the data that I'm able to get on my own from the platform. Their team was quick to help me get the data I needed when I asked though!
What problems is the product solving and how is that benefiting you?
We wanted to improve our review presence on the web and create a place to send prospective customers who want to know what our customers think about us. We've been able to create custom pages to share during our sales process and are looking forward to continuing to leverage our reviews.


    Alexandra B.

A great team to help you along the way

  • March 25, 2019
  • Review verified by G2

What do you like best about the product?
The on-boarding and client success team was extremely responsive and helpful with any and all of my and my team's questions and were very patient with our small team / pool of resources.
What do you dislike about the product?
There were a few hiccups along with way with getting our initial email out due to email issues on their end that could have been communicated a little better; however, in the end, all ended up working out fine.
What problems is the product solving and how is that benefiting you?
We're looking to gain deeper insight into what our customers really think as well as provide a third party, authentic resource to point prospects to when evaluating our product.
Recommendations to others considering the product:
With a small marketing team, having the support team on the G2 Crowd side was key. We found that by using their reviews campaign, we saw a significantly higher number of submitted (and approved) reviews. They also have many additional marketing reviews to help you take those reviews and integrate them into your marketing strategy.


    Gaurav H.

Informative and Actionable Onboarding

  • March 23, 2019
  • Review provided by G2

What do you like best about the product?
I liked the onboarding process of the G2 Crowd marketing solution. Everything was explained in detail with the right touch points and follow-ups.
What do you dislike about the product?
The tool has an opportunity to offer further customizations on the display of the profile. I hope in the future these customization options are available.
What problems is the product solving and how is that benefiting you?
Build market awareness and have a central place where our customer users can leave product feedback.
Recommendations to others considering the product:
It does take time to understand all the options. You have to put some time in to understand how you can maximize your investment in G2 Crowd.