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Great resource; Wonderful team
What do you like best about the product?
We've had an excellent experience with G2 Crowd. Their site is intuitive, resources are thorough, and team is helpful and great to work with.
What do you dislike about the product?
We have not found anything that we dislike
What problems is the product solving and how is that benefiting you?
We are looking to build our business, generate leads, and build awareness of our solution
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G2 increased out market reach with their review campaign
What do you like best about the product?
The support we received with G2 was second to none. They were there for every step of the review generating process.
What do you dislike about the product?
They were very helpful and supportive - maybe decrease the total number of onboarding calls as they were very informative but also very time consuming.
What problems is the product solving and how is that benefiting you?
We wanted to increase our market reach through reviews from our satisfied clients. G2 offers many useful tools for comparing our product with the competitor based on actual user feedback.
Great Service for Reviews & More
What do you like best about the product?
The assistance provided in understanding the review space, how the space works, and how our brand can benefit was great. Our team was first-class and ready to please. The reviews we received have become quite helpful for our sales team and also our product dev teams. Also, the lead generation program can also prove to be beneficial for some companies. UI redesign has also come along quite nicely.
What do you dislike about the product?
As with any young company, there have been minor tech hiccups along the way. Nothing that required a huge undertaking, but just a little patience for the growing pains. Many pricing tiers for data and content can be mystifying as well.
What problems is the product solving and how is that benefiting you?
We have realized that as we grow reviews will be part of the sales cycle. More buyers read reviews for B2B decisions, and having an accurate and positive reputation is helpful. We have seen many prospects read our reviews before and during the sales cycle.
Recommendations to others considering the product:
Make sure you allocate enough time to get into all parts of your subscription package.
Great Onboarding Experience
What do you like best about the product?
The onboarding process was smooth and the account managers provided great service. Our review campaign generated was successful and helped us get customer reviews easily.
What do you dislike about the product?
It would be nice to get an email notification when review campaigns go live.
What problems is the product solving and how is that benefiting you?
G2 Crowd is assisting us in getting leads and insights on potential customers.
A Structured output-oriented Solution
What do you like best about the product?
The Clarity of the steps involved
Making the customer feel comfortable through clear communication
The result!!!
Making the customer feel comfortable through clear communication
The result!!!
What do you dislike about the product?
One complaint is that the TAT for reply to any issue is a bit long
What problems is the product solving and how is that benefiting you?
Increase visibility
Get 3rd Party credibility
Reach out to active prospects
Get 3rd Party credibility
Reach out to active prospects
Recommendations to others considering the product:
Definite results in short period of time.
Excellent on-boarding service
What do you like best about the product?
Onboarding team was very attentive to details and results oriented. They shared a lot of best practices and provided valuable advice and support.
What do you dislike about the product?
Nothing really to complain about. Great process overall.
What problems is the product solving and how is that benefiting you?
Improving lead flow and help with top of the funnel.
Solid platform with excellent site features and customer service
What do you like best about the product?
The personal touch from account reps and teams was amazing from day one. They were super helpful and proactively walked me through the process of getting started and figuring out my questions. The website is by far one of the best websites I've used for admin and features. Love the website and it's the poster-child for usability, tooltips and being well organized.
What do you dislike about the product?
We're really not seeing much as far as leads or traction from the platform as we'd like, but I was warned that G2 is not a big lead generating platform. We hope that the reviews are helping to feed other organic channels, but we'll never really know. I also don't like that they cap the amount of leads they're willing to give you each year, even though extra leads might be coming in. That sounds silly. But, my problem is getting even close to that number to begin with.
What problems is the product solving and how is that benefiting you?
We're a new company so gathering reviews and establishing a 3rd party presence is what we were hoping to accomplish. Getting there.
Recommendations to others considering the product:
Don't expect a ton of traffic or lead volume. For whatever reason this lead volume form G2 is significantly less than other review sites such as Capterra/GetApp/Software Advice, Best Company, Trust Radius, and similar sites. For the price, we should be getting at least 16 leads a month to be comparable to the average across my portfolio of 10 review sites (most of which are free). We have received 2 so far in 4 weeks. We hope this will improve in the months ahead as our profile gains more traction.
Provides tools for succeeding and smooth on-boarding
What do you like best about the product?
The implementation specialist made sure the on-boarding process was thorough, yet simple, and has overall been incredibly helpful and responsive. The platform surprised me with some tools I wasn't aware of, like reference pages and crowd quotes. Verified customer review and incentivized review campaigns are features worth mentioning as well.
What do you dislike about the product?
No negatives so far, looking forward to improve and develop our implementation further.
What problems is the product solving and how is that benefiting you?
First, we know how valuable customer reviews are in order to maintain satisfaction, reduce churn, and improve our offering. At the same time, having a presence in a reliable, high-traffic platform like G2 Crowd will likely improve awareness and reach. Lastly, the relevant prospect data available is proving to be one of the most valuable aspects of the platform.
Recommendations to others considering the product:
During your demo, make sure to explore the data available to you in the platform, be your goal lead generation, customer retention, or service/product improvement. If your company or product needs more reviews, include incentivized review campaigns in the discussion.
Best Support and Onboarding Experience Ever!
What do you like best about the product?
The team at G2 Crowd is simply the best. At the beginning of the process, there was a lot of information that was needed and it seemed like it was going to be an overwhelming project. However, the on-boarding team takes their time with you. They schedule a series of calls to review what is needed and how to complete each step of the process. The best part is that they follow up with detailed instructions after every call, so if you missed something, you have it in writing as a reference.
What do you dislike about the product?
I haven't found anything to dislike about G2 Crowd - the team or the product - at this point.
What problems is the product solving and how is that benefiting you?
In order to compete in our market, we needed to further expand our brand recognition and be positioned among our top competitors. G2 Crowd helped us achieve "grid status" in a short amount of time in our product categories. We have received several reviews, and potential buyers can now read why our customers love our product.
Helped our Brand
What do you like best about the product?
G2 asks the questions that elicit the answers that are useful to prospects in the buying process. As a result our customers address concerns that are common during the process that aren't uniquely covered in our conversations.
What do you dislike about the product?
It can be a little unclear how close you are (mathematically/algorithmically) to the next star (or tenth of a star).
What problems is the product solving and how is that benefiting you?
G2 ensures we have a full and current arsenal of references and reviews. Software is improved and enhanced every day, the more recent the review, the more relevant it is.
Recommendations to others considering the product:
Have one goal in mind. G2 can help you in several ways, but focus on one at a time so you can help your internal team want to adopt the other features and functions.
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