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Useful tool for research, product development. Unsure about marketing ROI for startups.
What do you like best about the product?
- Good tool for research, product development, lead gen
- Good way of gathering feedback from customers and responding to feedback
- Easy to use and implement tool
- Nice team to work with good support
- Good way of gathering feedback from customers and responding to feedback
- Easy to use and implement tool
- Nice team to work with good support
What do you dislike about the product?
- Can be difficult to understand what causes improvements in categories
- Categorization is limited and therefore categories are dominated by big players
- Unable to show accurately where reviews are coming from
- Categorization is limited and therefore categories are dominated by big players
- Unable to show accurately where reviews are coming from
What problems is the product solving and how is that benefiting you?
It helps unbiased feedback from customers which is good for product development and also our public image.
Great partner to boost our efficiency
What do you like best about the product?
G2 Review module. It helps us collecting more reviews and increase our ranking
What do you dislike about the product?
can't say much about it. Everything was so smooth. I feel I have the support whenever I need.
What problems is the product solving and how is that benefiting you?
visibility in the category pages in G2.
Effective Social Proof Tool with Minor Usability Hiccups
What do you like best about the product?
I love being able to create general landing pages, focusing on specific audiences so the messaging makes sense to those we're trying to drive traffic for. This helps us drive enterprise traffic and showcase the voice of our customers, furthering our value to prospects. Setting up G2.com was very easy, and it was a relatively easy task for our team.
What do you dislike about the product?
I do think at times the solution can sometimes be a little less intuitive than it might be. Sometimes being able to kinda capture or filter for specific reviews and things like that we wanna use on different aspects are tough.
What problems is the product solving and how is that benefiting you?
I use G2.com to provide social proof for our solution. It helps us showcase the strength of our tool by using customer reviews to answer questions and attract specific audiences through targeted landing pages.
Great review tool to gauge customer sentiment
What do you like best about the product?
It's straightforward to setup review campaigns and our account manager is very supportive with our goals.
What do you dislike about the product?
Customer support desk has sometimes taken a long time to come back.
What problems is the product solving and how is that benefiting you?
Collecting quality product reviews from our customers and building our brand profile in our market segment.
Great tool to generate leads and reputation
What do you like best about the product?
The product suite and integrations are very complete and easy to use. Implementation was quite simple, and customer support is very good.
What do you dislike about the product?
I'd like more integrations for the "book a demo" button. It's only Chili Piper now, and I'd like to see more (Qualified, Revenue Hero, etc)
What problems is the product solving and how is that benefiting you?
A very popular website where customers can comment about our product, and leads can check what our customers have to say about us
A Valuable Platform for B2B Technology Success
What do you like best about the product?
I like the suite of features that G2 offers, including customizable profile pages, user reviews, buyer intent signals, and page analytics.
What do you dislike about the product?
I think the cost for some features can be expensive and potentially cost-prohibitive.
What problems is the product solving and how is that benefiting you?
G2 is helping align and insert our company within targeted categories and category searches.
Elevating Our Brand with G2 Marketing Solutions
What do you like best about the product?
Our G2 account manager is always available to answer questions and provide support.
What do you dislike about the product?
While the platform is powerful, there can be a bit of a learning curve for new users.
What problems is the product solving and how is that benefiting you?
Building Brand Awareness: G2 helps us increase visibility and reach a wider audience of potential customers.
If you're in B2B software, G2 needs to be part of your strategy
What do you like best about the product?
It's a great way to reach prospective customers and help them learn more about how your solution works, and where it works best. The data is pretty transparent and the system is fair.
What do you dislike about the product?
Some parts of the algorithm scoring are not so reasonable in my opinion.
What problems is the product solving and how is that benefiting you?
Having social proof online about how our platform works is very important. G2 is the main reviews platform we use and we've made a solid investment over the last few years to build up our credibility on G2.
Traffic numbers keep us all hostages here
What do you like best about the product?
I don't like it but many corporate customers still use it (I guess the name became somewhat of a household name in the offices), thus, we are forced to keep going.
Most parts of the admin dashboard are easy to understand, however, they keep adding extra features and all those AI-connected things that make no sense, bring zero value and often are quite irritating.
Most parts of the admin dashboard are easy to understand, however, they keep adding extra features and all those AI-connected things that make no sense, bring zero value and often are quite irritating.
What do you dislike about the product?
Discrimination through pricing/tiers is quite nasty. A few years ago it was not like this, things are getting worse with every month. As of now, the situation is as follows (I know this because we have several different products on different tiers due to difference needs):
1) on a free plan you are NOTHING. The vendor can't even reply to reviews! Which is totally absurd and is such a cheap look, shame on you!
2) with a basic paid plan, you can do some. But you are always tied to their Support, and that Support replies like once in five days, often longer.
3) once you agree to upgrade, you are a king, with a dedicated manager and all the features. All your customers get gift cards, all changes are updated instantly. Especially if you pay extra for ads, your rating is instantly higher. What a miracle!
1) on a free plan you are NOTHING. The vendor can't even reply to reviews! Which is totally absurd and is such a cheap look, shame on you!
2) with a basic paid plan, you can do some. But you are always tied to their Support, and that Support replies like once in five days, often longer.
3) once you agree to upgrade, you are a king, with a dedicated manager and all the features. All your customers get gift cards, all changes are updated instantly. Especially if you pay extra for ads, your rating is instantly higher. What a miracle!
What problems is the product solving and how is that benefiting you?
Getting feedback from customers mostly, both positive and negative.
We also tried advertising with G2, but it is not worth the money.
We also tried advertising with G2, but it is not worth the money.
G2 makes me go WooHoo!
What do you like best about the product?
Ease of use - customer support - frequency of use - and the power of the quarterly reports for marketing!
What do you dislike about the product?
N/A - nothing specifically comes to mind
What problems is the product solving and how is that benefiting you?
G2 helps us to showcase our superpowers to the right audiences. It's especially useful for making it easy for prospects and customers to see how we differentiate from the competitors, and ultimately, why they should definitely choose us!
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