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Best Review Site to Work With
What do you like best about the product?
Both Ryan and Kristina were a pleasure to work with - patient and thorough with explanations, and with call follow-up emails. The thing that makes G2 Crowd stand out is its vendor portal. Other sites don't really have anything close to the feature depth that G2 Crowd has.
What do you dislike about the product?
I really couldn't say. I've enjoyed using G2 Crowd's Marketing Solutions.
What problems is the product solving and how is that benefiting you?
Well, it's just really helped to bolster our review base. Obviously, G2 Crowd is one of the big players in the market so getting more reviews is key to standing out.
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Great marketing intelligence platform that's growing fast
What do you like best about the product?
Flexibility to adapt to our goals & needs. The G2 Crowd team has taken the time & effort to talk to us, understand how we can get the best value out of their platform and give us options that work well with the goals and needs of our business. Although their price points for the different offerings have gone up significantly over the past year, we have been able to get options that fit within our budget. The platform is easy to administer and manage (with an automatic integration to Salesforce that works great for us). The review process is straightforward for our users to follow and the G2 Crowd team is again very helpful in working with us to facilitate review outreach campaigns.
What do you dislike about the product?
Some of the more advanced offerings pitched to us at different times were not fully baked and required manual integrations to have them set up. Also, I think customers can benefit from finer filtering criteria and better validation of contact info in the lead generation offerings (for instance, occasionally last names or phone numbers are incomplete or missing from leads that get passed to us).
What problems is the product solving and how is that benefiting you?
G2 Crowd is the review platform of choice for our customers to share their experiences with our company & product. We also use G2 Crowd for marketing intelligence & competitive analysis in our space and for lead generation. The quality of leads from G2 Crowd is high as it is based on some level of evaluation/buying intent.
Just finished onboarding and our first campaign
What do you like best about the product?
The Implementation Specialist I worked with was fantastic - diligent, dogged (I can get distracted), and full of excellent suggestions.
What do you dislike about the product?
Nothing yet! We've gone live, customers have submitted reviews - it all looks good so far.
What problems is the product solving and how is that benefiting you?
This is still a bit speculative - I won't know if problems have been solved for several months. The problems that I hope it solves include brand awareness, search visibility, and social validation.
Recommendations to others considering the product:
Be nice to your implementation specialist - and listen to them.
Friendly, easy and provides great insight into customer experiences
What do you like best about the product?
The G2 Crowd directory and review system allows us to see how our customers feel about our service, and let's visitors see what options are available. G2 Crowd staff is attentive and very helpful getting our profile in place quickly.
What do you dislike about the product?
Everything was likable - on-boarding and set-up was simple.
What problems is the product solving and how is that benefiting you?
Raising visibility of our mobile advertising services, and gaining insights into how our customers feel about us is valuable. Neutral third-party validation is helpful for anyone researching which partner to use.
Recommendations to others considering the product:
Join a prestigious community of tech providers and don't be shy!
G2 is a great platform for B2B Reviews
What do you like best about the product?
Having a platform like G2 that allows prospective customers of Leadiro to easily search for B2B data providers and not only find us but also get access to insights from our customers is really great. The platform layout makes it really easy to compare the market place quickly in an honest and transparent way. I also found the on boarding process very helpful.
What do you dislike about the product?
Feedback from some of our customers was that they struggled to redeem their vouchers. I think G2 can work a bit of this to make it easier to redeem the rewards.
What problems is the product solving and how is that benefiting you?
Brand awareness. G2 is helping Leadiro to grow its presence online.
Great team, premium service
What do you like best about the product?
Flexibility when adapting to each client. G2 Crowd has "out of the box" packages that should be enough to cover software companies needs. However, if you talk with your assigned team about the peculiarities of your business, they will do whatever possible to adapt their services to you. With increidble motivation and skill.
What do you dislike about the product?
The platform lacks multi-language support and is too much USA oriented. Software market is global and even when most of activities are ok being in English, there are a lot of reviewers out there that feel more comfortable writing something as personal as a review in their own language. On the other hand, G2 Crowd is struggling to get on the top (if it hasn't already) of the Software Review credibility and reputation score table. They do effords commuincating their platform to the USA market and USA software consumers, that efford would be welcome in other languages and countries too.
What problems is the product solving and how is that benefiting you?
Accurate social valoration of our software. The fact that G2 Crowd reviews are validated before being published and that come from real users allows us to differenciate from the late crazy race on getting paid reviews or reviews from low-trust sources seen in other platforms.
Recommendations to others considering the product:
Explain your whole business to the team when implementing the service.
We love Advocately
What do you like best about the product?
Its clever design and leveraging of NPS promoters.
What do you dislike about the product?
Nothing comes to mind. Advocately is quite impressive.
What problems is the product solving and how is that benefiting you?
Advocately allows us to engage our NPS promoters in a way that celebrates both their success with our solution and the advantages of our product. We also love how Advocately goes above and beyond the call for user feedback and support.
Great support and platform
What do you like best about the product?
G2 Crowd is definitely top of class and leader when offering features for a directory site. G2 Crowd is a well-known name in the directory market. They offer several features that no other directory site has.
What do you dislike about the product?
Our business goal is to drive traffic externally and we haven't seen any significant success yet in comparison to other tools.
What problems is the product solving and how is that benefiting you?
We are trying to generate leads externally by generating trial customers. We are still having problems with this but we are hoping over time it'll fix itself.
Helpful assistance from account managers along the way
What do you like best about the product?
Quick help from the G2Crowd team made it much easier to get our profile and lead forms set up the way we wanted them.
What do you dislike about the product?
Side navigation under the admin view is not ideal (hard to find what you are looking for sometimes based on how everything is categorized).
What problems is the product solving and how is that benefiting you?
Finding quality leads. Using the lead filters has helped us only pay attention to the best leads for our product.
Smooth and simple setup
What do you like best about the product?
G2 Crowd provides a smooth and simple setup. The navigation is setup to get you where you need to go fast and see the most relevant data. The integration with Hubspot and Salesforce is great and easy to setup.
What do you dislike about the product?
Sometimes the backend would miss saving changes or not show updates. More detailed analytics would be helpful.
What problems is the product solving and how is that benefiting you?
We're able to get a better idea about who needs our product, who is looking for our software options and what it is being compared to. It's also helping us consider how important reviews can be to the customer purchase process and already shows that it can speed up the conversion process.
Recommendations to others considering the product:
G2 Crowd will give you insight you may have never considered. If you question if reviews are helpful, G2 Crowd is proof, and when they land at the top spot in search engines that should be thought of as an extension of and compliment to the other marketing efforts.
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