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Easy to use and great to work with
What do you like best about the product?
The sales/support team members are attentive and responsive
What do you dislike about the product?
not 100% user friendly reports but reports itself are good
What problems is the product solving and how is that benefiting you?
rolling out products into the overall P2P framework
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Patient and valued partner
What do you like best about the product?
The ability to source reviews through their programs at our pace and comfort level. Our G2 Crowd reps provide us with education, options and understand our deliberative pace. They nudge, but they don't push or pressure to jump into strategies we're not ready to implement.
What do you dislike about the product?
Lack of permissioning options. It would be nice to be able to authorize certain members of our management and support teams to respond to reviews without giving them access to all of the admin dashboard. It would be nice if we also had the option to respond as the company instead of individuals.
What problems is the product solving and how is that benefiting you?
Verifiable users and feedback. There are several software review and marketing sites out there but G2 Crowd does a great job in verifying that reviewers are real users even if the reviewer doesn't disclose their identity. It definitely gives us more confident in the feedback we receive. Also, the ability to gather leads and see data about who is considering our solution is extremely valuable data intelligence to our digital marketing team.
Recommendations to others considering the product:
Be sure you understand how other review or software evaluation sites calculate their scores, rankings and/or ratings.
Helpful setup, see potential for a new lead gen channel
What do you like best about the product?
My team has been reduced in half in a month, so the time I had available to dedicate to this was limited and I was really concerned about this. But Kristina was great and patient in understanding my concerns and addressing them quickly, making the setup process go smoothly and quickly.
What do you dislike about the product?
I wish there were more options that we can do to our profile ourselves without having to log a ticket with Support. It would also be preferable if I can respond to reviews as Planday, instead of as my personal LinkedIn profile. As such, I can only comment. This should be changed.
What problems is the product solving and how is that benefiting you?
We have luck with other review sites, so hope that G2 Crowd can be just as successful for us moving forward. The analytics and insights look like they will be very useful, however we currently don't have enough visits to make use of it. Excited to see what we can do with that once we have enough data.
Recommendations to others considering the product:
Make the use of the setup consultant you have - Kristina helped us set up the profile and establish integrations with our CRM software that we weren't initially certain we could do.
Great to work with!
What do you like best about the product?
G2 Crowd is a great way to get brand awareness. They are extremely helpful and available to assist when we need them. As new customers, they worked with us to find a plan that suited our needs and budget, and continue to help us through the onboarding process.
What do you dislike about the product?
We wish there was a way that we could block analytics coming from our IP addresses, so as to differentiate visitor traffic from our team monitoring and updating the pages.
What problems is the product solving and how is that benefiting you?
G2 Crowd does the heavy lifting for us. They reach out to our clients and offer incentives to review our product. We can then use the reviews for marketing purposes.
Excellent!
What do you like best about the product?
The reporting and support. They can improve the effectiveness of each campaign and allow you to tailor your review requests to different client segments.
What do you dislike about the product?
Sometimes it can take a few days for Advocately to capture a review that has been made on Capterra or Xero.
What problems is the product solving and how is that benefiting you?
I used to perform similar review campaigns manually, this has allowed me to automate the process and save hours each week.
Responsive and great to work with
What do you like best about the product?
Our account team was great to work with and made the process so easy. When our campaign didn't get off to the immediate start we wanted, they immediately jumped in with ideas that ended up driving results.
What do you dislike about the product?
We would have liked being able to offer different charity options to our clients so they could choose what mattered to them, but that's about it!
What problems is the product solving and how is that benefiting you?
We want to increase our brand awareness and demonstrate our commitment to client partnerships and satisfaction. It's one of the things that drives us. We've currently got the highest client satisfaction rating in our category! That will be huge for our account executives.
Great service and support
What do you like best about the product?
The personal touch from the G2 Crowd team. Always willing to help and going the extra mile to answer your questions
What do you dislike about the product?
So far we just finished the on boarding so we are relatively new.
What problems is the product solving and how is that benefiting you?
G2 Crowd helps us in getting in touch with potential clients. Furthermore it is a great tool in gathering feedback from existing clients.
Great tool and exceptional support
What do you like best about the product?
G2's marketing solution is a great tool to ensure your company provides potential customers with the kind of useful information that guides them to a well-educated decision.
From the start, G2 provides excellent support in getting you ramped up and helping you to understand all the features, benefits and how to operate all the tools to make sure you're taking full advantage of everything at your disposal.
Back-end management is easy and intuitive and the dedicated support folks are responsive, friendly and helpful.
From the start, G2 provides excellent support in getting you ramped up and helping you to understand all the features, benefits and how to operate all the tools to make sure you're taking full advantage of everything at your disposal.
Back-end management is easy and intuitive and the dedicated support folks are responsive, friendly and helpful.
What do you dislike about the product?
Nothing comes to mind. Perhaps more front-end customization capabilities but that's minor.
What problems is the product solving and how is that benefiting you?
Making sure other businesses understand what our company does and the benefits that our services and solutions provide.
Great Experience and Exposure
What do you like best about the product?
The team really knew what we needed to accomplish and worked with us every step of the way to ensure we met our review goals.
What do you dislike about the product?
There is really nothing I can say I dislike at the moment.
What problems is the product solving and how is that benefiting you?
We wanted to have a third party site help generate accurate reviews of our technology and provide user experience reviews. It's one thing to market the results and it is another to have satisfied clients speak on your behalf. We feel like we've achieved this through G2 Crowd.
Great tool for research
What do you like best about the product?
This tool provides almost everything that you need when you are researching and trying to see what your competitiors are doing. Its a must-have for every marketing researcher.
What do you dislike about the product?
Some informations about companies are not full, and sometimes there are not enough to compare solutions with each other correctly.
What problems is the product solving and how is that benefiting you?
It helped me with competitors research for a big event in foreign country.
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