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G2 works like Crack but better (and more legal)
What do you like best about the product?
It's the best tool there is to gather reviews for your application. This way you have a nice overview of what your clients think. Also the grids that are available make you want to do better than your competitors on a daily basis. Mark is a true star as a CSM
What do you dislike about the product?
Nothing much. Sometimes the moderation takes ages, but then again it's because I'm impatient.
What problems is the product solving and how is that benefiting you?
Mapping out our possition in the market.
G2 helps us with our A-game 🏆
What do you like best about the product?
We've been working with G2 for some time as a platform for credible information for prospective customers. As we work to help clients unlock the next level of growth in their business, G2 helps us do the same. 🚀
The support and customer success team (Mark and Henry) are always on hand to help us improve and scale up.
The support and customer success team (Mark and Henry) are always on hand to help us improve and scale up.
What do you dislike about the product?
Sometimes it takes a little while for us to get our reviews reviewed.
What problems is the product solving and how is that benefiting you?
It helps prospective customers make informed decisions and gives us a platform to share customer experiences.
Excellent customer care
What do you like best about the product?
Seeing the progress we make in review count from quarter to quarter
What do you dislike about the product?
I'd love it if it would translate to more traffic to our company website
What problems is the product solving and how is that benefiting you?
Demand generation, brad awareness, generate trust
G2 is a fully comprehensive and informative marketing solution
What do you like best about the product?
The G2 Marketing Solution is easy to use, and the analytics is most helpful in gaining a comprehensive competitive market overview.
What do you dislike about the product?
Nothing comes to mind. I like all the functionality.
What problems is the product solving and how is that benefiting you?
It gives valuable insight into how our offerings are stacked against our market competitors. It also allows our prospective business clients to establish how we compare against similar offerings in the market.
Excellent website
What do you like best about the product?
The clarity around the website. How helpful and expert G2 reps are.
What do you dislike about the product?
There's nothing I dislike with G2 marketing solution
What problems is the product solving and how is that benefiting you?
Having the best social proof available in the markets.
Customer Success Team is Beyond the Expectations!
What do you like best about the product?
As a platform with more than 20 million users around the world, the G2 marketplace helps people so much to discover useful tools, compare them with other platforms, and leave honest reviews. The grids are also very helpful. What I like the most is the approach of the Customer Success team, and how caring and responsive they are.
What do you dislike about the product?
Can't mention anything so far. Even if any issue/question arises, the team supports and answers our questions immediately.
What problems is the product solving and how is that benefiting you?
G2 helps our prospects to find us easily, and guides them by showcasing honest reviews, with all pros and cons which help both the potential customer and the platform too.
The best way to collect customer feedback
What do you like best about the product?
G2 allows us to collect customer feedback, better understand the market, and develop our product based on it. We also use the buyer intent features to support our outbound sales efforts. The CSM team has been extremely helpful and responsive in supporting us with review campaigns, onboarding, and any of our questions. They regularly go above and beyond to get our questions answered quickly.
What do you dislike about the product?
Because the scoring algorithm for the grid and rankings change all the time, it's sometimes difficult to keep track of all the things we could be doing to perform better in the reports. However, the CSM team has done a great job keeping us up to date on the important changes.
The other thing I'd love would be the ability to control what data/new accounts we move to HubSpot through the integration. In its current shape, the integration is a bit noisy.
The other thing I'd love would be the ability to control what data/new accounts we move to HubSpot through the integration. In its current shape, the integration is a bit noisy.
What problems is the product solving and how is that benefiting you?
G2 helps us collect useful customer feedback that allows us to understand our product gaps and the market we're in. The buyer intent data gives us valuable information on prospects who are considering different solutions and may not even know about our product yet.
Working with the team at G2 has been a pleasure from day one
What do you like best about the product?
The fact that all the reports are vetted and verified by G2 gives credibility to the badges and reports. When a prospect or customer wants to research our service, we feel confident pointing them to G2 for reliable and honest info about our product. The team is also really helpful and supportive, providing plenty of ideas and examples of how we can use the content.
What do you dislike about the product?
Nothing really comes to mind about the Marketing Solutions themselves, but gathering reviews is key to the success of the marketing material, and some customers express that writing a review can be time-consuming, so that's one thing I guess I can say I dislike. That said, having a slightly higher threshold for review writers is what ensures they're real and credible, so I probably wouldn't want to change it even if it's a bit of a hurdle for some.
What problems is the product solving and how is that benefiting you?
A lot of people researching our category use G2 to help inform their decision, and being able to reference comparison reports and reviews means we don't have to do all the talking ourselves. Our Sales and Marketing teams can point people to what others are saying about us instead of only saying it themselves. We also use Buyer Intent data to help understand what types of companies and industries our platform is most relevant for, and who is interested in our service. This gives us valuable insight and intel we wouldn't otherwise have access to.
A must have for a European startup like us expanding worldwide!
What do you like best about the product?
- Create brand awareness
- Showcase customers reviews the world
- Add trust through G2 badges on marketing assets (website, social media, etc)
- Support for their team!
- Showcase customers reviews the world
- Add trust through G2 badges on marketing assets (website, social media, etc)
- Support for their team!
What do you dislike about the product?
Nothing.
Nothing.
Nothing.
Nothing.
Nothing.
Nothing.
Nothing.
What problems is the product solving and how is that benefiting you?
create trust when your a new to a market
Important element of our marketing communications through promotion of reviews, grids, indexes, etc.
What do you like best about the product?
Lots of opportunities for content repurposing through reviews, badges, grids, and awards. The very helpful account managers provide recommendations for G2 marketing.
What do you dislike about the product?
There are restrictions on content repurposing related to licensing.
What problems is the product solving and how is that benefiting you?
Proving our company size does not relate to industry ranking. We can show that we outperform competitors across a wide range of product and service metrics. Very useful for a niche or smaller player in the market.
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