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G2 Marketing Solutions

G2 | 1

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External reviews

738 reviews
from G2

External reviews are not included in the AWS star rating for the product.

    Muhammad S.

Successful NPS Campaign!

  • November 01, 2016
  • Review verified by G2

What do you like best about the product?
Advocately has provided us on the best insights to run our NPS campaign and to generate the reviews that are essential for customer advocacy in the SaaS solutions industry.

They identified what works best for us in terms of getting a favorable response rate from the NPS surveys and we really have moved forward from there.
What do you dislike about the product?
Advocately ihas been working with us with a Tailor Made Approach to our NPS Campaign, and this is not something which is readily available.

Most NPS Products in the market are just products with limited advisory on best practices, organizations will need to invest time to find the best way to implement their campaigns successfully.

What Advocately can bring in the future to their clients, are stellar examples of NPS campaigns execution.
What problems is the product solving and how is that benefiting you?
We wanted to be able, in the first place, to have a suitable medium to be able to encourage customers to provide us with their NPS scores and that was achieved.

Advocately has provided further set up automation to reach out to our NPS Promoters, with the end goal to generate Customer Advocacy in terms of Reviews and Referrals

    Education Management

NPS and more!

  • October 27, 2016
  • Review provided by G2

What do you like best about the product?
Advocately helped us reach out to our top promoters and helped build out our reviews across our different platforms.
What do you dislike about the product?
Advocately is still a very early product - not a ton on reporting yet, but we're excited to see where they're headed
What problems is the product solving and how is that benefiting you?
We wanted to find better ways to reach out to our NPS promoters and to get reviews on app marketplaces like Shopify and Xero.

    Joe D.

Empowering our reviews and

  • October 25, 2016
  • Review verified by G2

What do you like best about the product?
Being in Customer Success, it is extremely important to know how your customers feel about your product and service and getting constant feedback is absolutely necessary. With Advocately, we get an all-in-one platform that gives us the data we need to help us engage better with our clients.
What do you dislike about the product?
I really can't think of anything right now.
What problems is the product solving and how is that benefiting you?
This has been a fantastic tool for our Customer Success team to get insights about our customers. It's very easy to setup and the team at Advocately (especially Patrick) have been completely hands-on with the implementation, which has been truly amazing for us.

    Andre W.

Automate your reviews, saves you tons of time, highly recommend!

  • October 23, 2016
  • Review verified by G2

What do you like best about the product?
Getting reviews is an integral part of any (online) business these days but the process can be very time consuming and hard. With Advocately the entire process is automated which is a huge work load lifted. After the initial setup you just let the system do the work for you, the support is great and the product works like a charm. I can highly recommend Advocately to anyone who relies on reviews!
What do you dislike about the product?
Hard to come up with anything I dislike, if pressed I would say that it would be good to have a simple explainer video of 1 minute which would quickly show the value and functionality - in the beginning it is a bit hard to understand exactly what Advocately does :-)
What problems is the product solving and how is that benefiting you?
Reviews are not just good for your online reputation but offer other benefits, like showing star ratings in your AdWords ads, as well. Getting these reviews is a part of any good digital marketing strategy but usually is very hard to get rolling, Advocately takes care of this process for you and saves you tons of time and effort.
Recommendations to others considering the product:
Make sure you know where you would like the reviews to be gathered and set up the platform before you engage Advocately.

    Tom M.

Effortless review fetching

  • October 20, 2016
  • Review verified by G2

What do you like best about the product?
It works exactly as intended. Promoters get pro-active outreach for review requests in a way that is not over-the-top. The team at advocately have made themselves available at every step in the onboarding journey as well. Great service
What do you dislike about the product?
Not much at this point, we just need to figure out how best to integrate it into our other systems, particularly for our Customer Success team to follow up on the passive and detractor comments. No doubt I'll get the help I'm looking for.
What problems is the product solving and how is that benefiting you?
We went looking for a way to garner more reviews as they were severely lacking. We had cobbled together a fairly clunky and manual process and were going to roll it out. However, as soon as we found out about advocately, it all made sense. It's a well thought through workflow and it's very unobtrusive for our clients.

    Patrick E.

Game Changer

  • October 18, 2016
  • Review verified by G2

What do you like best about the product?
Advocately facilitates a continuous flow of great reviews of your product or service on the top review sites across the web. We have had excellent service and it is clear that Advocately is committed to getting the best results for their clients. They have a vision for this space that I have not seen before, and it is a welcome innovation.
What do you dislike about the product?
This is not a true dislike, but the success of Advocately for us depends on at least one other integrated service, which we fortunately already had in place.
What problems is the product solving and how is that benefiting you?
We are finally recognizing the value of having advocates for our product who thankfully already existed, but were not given the opportunity to act as advocates. Having this process be automated saves a significant amount of time vs. any alternative. It is also much more cost efficient than running separate campaigns with each individual review site.
Recommendations to others considering the product:
The success of Advocately ultimately falls back on quality of your own product or service. Advocately facilitates amplifying your advocates, but you do need to deliver a quality product or service that deserves having advocates.

    Information Services

Advocately have been instrumental to our review strategy

  • October 18, 2016
  • Review verified by G2

What do you like best about the product?
The end to end service and process has been the highlight to my experience. Advocately has ensured our success by assisting us with implementing our review campaigns. They've consistently optimised our process to achieve our goals.
What do you dislike about the product?
There is little that I dislike. Understanding exactly what each of the features means and the flow between them has been my only slight hindrance.
What problems is the product solving and how is that benefiting you?
We've been able to effectively scale our review processes by encouraging our promoters to share their experience on various review websites. Previously this was a very manual exercise to connect and remind our promoters that we'd love their support. Now with Adovately we can politely reach out and explain how they could really help with our growth success by leaving a review of their experience.
Recommendations to others considering the product:
If you're a Saas company focused on growth, you need Advocately in your sales and marketing stack.

    Paul M.

Credibility

  • October 06, 2016
  • Review provided by G2

What do you like best about the product?
Great way to build our brand in a new space, by leveraging user success. Also, Alex Pike did a great job of helping us understand the value of the platform when we first started.
What do you dislike about the product?
So far so good, we are just starting to use additional features like the LinkedIn integration so can't evaluate that yet
What problems is the product solving and how is that benefiting you?
Building our brand and business through more exposure and inbound leads.

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