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Fantastic Customer Success Support ✨
What do you like best about the product?
Since purchasing the paid membership to G2 and pushing the launch campaign live, the success was staggering and beyond our expectations. The best part is the Customer Success because you are in partnership with an expert and they are always on hand to support/recommend. Every question I've had answered and they share recaps, updates - the communication is second to none. They are also a great bunch of people.
What do you dislike about the product?
I find the G2 backend a little overwhelming and difficult to navigate; it would be good if this could be simplified. I also initially found our discovery call a little underwhelming as the Salesperson wasn't overly engaging, but I think this was a one-off. Planning the campaign(s) and exploring the tool takes time, so you will need to set aside sufficient time.
What problems is the product solving and how is that benefiting you?
G2 has delighted us in bringing our user stories to life ✨ The insights have been super valuable for all our teams, especially Product for validating our roadmap.
Great Platform and Even Better Support
What do you like best about the product?
G2 has helped put our company in the "shop window" and provided a place where our customers can shout about how good our product is! The support when running a campaign was first class, with our account manager going the extra mile
What do you dislike about the product?
The only thing I would highlight is there were a few issues with incentives being reimbursed to customers on our campain first time round, although this was a small number and was resolved by the team at G2
What problems is the product solving and how is that benefiting you?
G2 has helped provide a home where our customers can tell the world how great our product is, and also allows us to benchmark this feedback against other companies within our industry
High quality review site: helps leverage social proof for sales and marketing
What do you like best about the product?
G2 maintains high quality of both categorizationa and reviews, which helps leveraging it for marketing efforts to drive impact.
The customer service is the best I've ever worked with, helping us make the most out of G2 services.
The customer service is the best I've ever worked with, helping us make the most out of G2 services.
What do you dislike about the product?
The pricing is not aleays clear, with additional cost for certain features.
What problems is the product solving and how is that benefiting you?
As a yound company we are working hard on making a name for ourselves, peer review is the ultimate way to help us get new customers through different channels (sales and marketing), gathering reviews through G2 is crucial for us to demonstrate to potential customers why they should be working with us.
Kudos to G2 from Product to CS
What do you like best about the product?
From campaign automation to ideating on creative review program initiatives with my CSM, Edan, G2 is a key driver in our competitive reviews program. The platform enables a great overview of testimonials and also sentiment tracking.
What do you dislike about the product?
I would love to be able to create my own reports to pull, as to reduce daily comms with my CSM, although he's quick to reply.
What problems is the product solving and how is that benefiting you?
Sourcing customer feedback, sentiment, and marketing quotes - all at scale.
Great review platform, with fast approval process and many insightful reports!
What do you like best about the product?
I like the fact that our customers' reviews get approved pretty fast and that we can get a lot of interesting comparison reports that we can later share.
What do you dislike about the product?
The interface isn't that user-friendly, and some things are a bit hard to find.
What problems is the product solving and how is that benefiting you?
It helps us see how are we comparing with our competitors, where we need to improve, what we are good at and how our customers see us.
Great tool that helps us leverage customer advocacy
What do you like best about the product?
Very straightforward process for review campaigns - from the start of the campaign to the reimbursement - definitely a competitive advantage over some other similar platforms.
In addition, the G2 team we've worked with has always been very knowledgeable and responsive, something that everyone working in CS appreciates ;)
In addition, the G2 team we've worked with has always been very knowledgeable and responsive, something that everyone working in CS appreciates ;)
What do you dislike about the product?
The navigation around the admin portal can be confusing and sometimes takes a bit of time to find what I'm looking for.
What problems is the product solving and how is that benefiting you?
G2 helps us boost our online presence and aggregate the feedback from our customers in one place, and as a result offers many different ways to leverage those during sales / success cycles.
Great solution and top-notch team
What do you like best about the product?
G2 has been a great help to our marketing and RFP team.
Definitely adds a layer of trust when our potential buyers are making purchasing decision.
It was a real pleasure working with the whole CSM team - Jade, Edan and Matthieu.
Definitely adds a layer of trust when our potential buyers are making purchasing decision.
It was a real pleasure working with the whole CSM team - Jade, Edan and Matthieu.
What do you dislike about the product?
Nothing at all. The solution is great and it was a pleasure working with the team
What problems is the product solving and how is that benefiting you?
Definitely adds a layer of trust when our potential buyers are making purchasing decision.
G2 team is super Professional, Attentive & Responsive
What do you like best about the product?
From the moment we reached out to G2, we received outstanding service. Our customer success manager is always there to help and answer any questions we might have with a personal touch. She cares about us and goes out of her way to ensure we use the platform to its maximum potential, pointing out features we weren't aware of and solving any issues we might have very quickly.
What do you dislike about the product?
Nothing I dislike. I'm pleased with the service.
What problems is the product solving and how is that benefiting you?
G2's trusted marketplace leverages the voice of our customers; we can learn from their feedback and share our customer's success and satisfaction across the board.
Expert Solutions with a Smile
What do you like best about the product?
We love the friendly, positive attitude of all the G2 employees we've encountered. The follow-ups and the problem-solving have been above and beyond.
The backend user experience of the platform is easy to navigate and simple to perform updates and changes of content etc.
The backend user experience of the platform is easy to navigate and simple to perform updates and changes of content etc.
What do you dislike about the product?
There is a lot going on, lots of new integrations, always lots of news - that sometimes it feels a bit overwhelming. Maybe some kind of a monthly news reel, like a quick roundup, could be produced and sent out instead of so much static content.
What problems is the product solving and how is that benefiting you?
When we hit walls because of company restrictions, we are consistently offered ways around it. That way, when any restrictions are lifted, we will be ready to take advantage.
Full featured review platform
What do you like best about the product?
The level of detail with regards to the feedback is very good. The grid view and industry specific comparisons are great.
What do you dislike about the product?
Collecting review requires substantial effort as it is quite demanding on the customers.
What problems is the product solving and how is that benefiting you?
We use G2 to position ourselves in the market place and drive interest to our products.
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