Rocketlane
RocketlaneExternal reviews
794 reviews
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Great tool, great team, always improving.
What do you like best about the product?
Rocketlane is a robust tool that our team can customize to fit various needs and use cases. We found it compelling that in the free trial, their team partnered with us to help us visualize what our processes would look like and were there every step of the way.
What do you dislike about the product?
As with any tool, there are growing pains. They are still new and growing, so we do occasionally run into bugs or some usability issues that we didn't experience with our previous tool. That being said, their team has always responded quickly and resolved problems fast. What is more important to me than the issues (because there will always be issues) is how you respond to them.
What problems is the product solving and how is that benefiting you?
We use Rocketlane for customer onboarding - so every new customer who we sign gets a project spun up in rocketlane and we use it to guide them through our onboarding process.
Rocketlane Implementation
What do you like best about the product?
The overall experience with the Rockelane application. When searching for an application for our PMO, we reviewed several project management applications, Rocketlane kept coming up as the best for our needs. Client engagement, intuitiveness, and support are game-changers.
What do you dislike about the product?
Since we are still very early in the process, I don't have any dislikes at this point. The team at Rocketlane have been supportive through the deployment and have commited to using our feedback on specific enhancements. No show-stoppers yet.
What problems is the product solving and how is that benefiting you?
Collaborative project management with the customer and ease of use to deploy our SaaS applications efficiently. The ability to oversee multiple projects at the same time are key.
Recommendations to others considering the product:
Rocketlane was developed specifically by Project Managers, so it provides my team all the necessary functionality to quickly set up collaborative projects with our clients. The personal care and support through implementation is fantastic. Comparing the experience with other PMO tools, Rocketlane is the clear choice
An amazing software - has helped us onboard our customers faster and with greater transparency
What do you like best about the product?
- Detail how information is shared.
- Scope for collaboration with customers.
- Internal spaces for document and information storage.
- Scope for collaboration with customers.
- Internal spaces for document and information storage.
What do you dislike about the product?
- User interface could be improved
- Jira integration could be more comprehensive
- Jira integration could be more comprehensive
What problems is the product solving and how is that benefiting you?
- Information sharing with customers and internal stakeholders
- Resource allocation
- Process establishment
- Speed of delivery
- Collaboration
- Resource allocation
- Process establishment
- Speed of delivery
- Collaboration
Rocketlane application is very user-friendly project tracking application.
What do you like best about the product?
There are various things which i like
- Just click on key "P", I can easily be at the Project page.
- One time design the project plan, and its easy to implement in all the project
- Create documents and attached
- Most important, i have private space to discuss with my team on the project, which is not visible to my client
- Just click on key "P", I can easily be at the Project page.
- One time design the project plan, and its easy to implement in all the project
- Create documents and attached
- Most important, i have private space to discuss with my team on the project, which is not visible to my client
What do you dislike about the product?
Not as of now which i dislike but yes i want more charts & reports
What problems is the product solving and how is that benefiting you?
- Project Tracking is simple
- Timesheet with approval matrix is good
- Overview of the project is exciting along with the delayed task
- Download option of the project plan in excel and PDF is very useful
- Timesheet with approval matrix is good
- Overview of the project is exciting along with the delayed task
- Download option of the project plan in excel and PDF is very useful
Smart Customer Onboarding Platform
What do you like best about the product?
I have built the onboarding processes from scratch in my organization. And with time, I realized that my conversations and communications are all over the place with global clients. Having emails as the primary channel, clients always wanted a quick chat option for their queries and hence they will opt for hangout chats/rooms, skype chat, WhatsApp msgs, SMSes, slack groups, etc. With over 50+ onboarding every month, it's overwhelming to address questions on all these channels all day long. And skimming through the conversation that I had 2 months ago was the biggest challenge.
With Rocketlane's instant chat feature, now everything is in one place. It makes both me and my clients happy to have all things in one place.
With Rocketlane's instant chat feature, now everything is in one place. It makes both me and my clients happy to have all things in one place.
What do you dislike about the product?
Rocketlane had been very accommodating with our feature requests and I am sure they will continue to build more as we grow together. There is nothing that I dislike yet, but definitely a scope of improvement in some features, like a group edit option on the dashboard console to add project details. Or an in-built survey option partnered with survey monkey or Typeform would be great, as NPS is a key OKR for Customer Success.
What problems is the product solving and how is that benefiting you?
Rocketlane is saving time by helping me manage a lot of documentation and client conversations. It is also very UI UX friendly, hence easy to use. It helps me manage my teams' tasks, by giving me a clean view on their progress. The reminders help me on track with upcoming overdue.
Easy to use, great tool and great support
What do you like best about the product?
Rocketlane has been a great, easy-to-use tool with some great features. We had a good experience in the onboarding process as well and the team has been very supportive.
What do you dislike about the product?
Would be great to have some more inbuilt integrations with other platforms that are commonly used.
What problems is the product solving and how is that benefiting you?
- Primarily use Rocketlane for our customer onboarding process
- Also exploring Rocketlane for our internal onboardings
- Also exploring Rocketlane for our internal onboardings
Joveo <> Rocketlane
What do you like best about the product?
Firstly, it helps people who don't have a pen and paper to note to-dos. It helps automate and reminds us of tasks that need to be done on time. It has a simple UI and is not very complex to use as well.
What do you dislike about the product?
Dislike is a harsh word to use on a product that helps us every day. If there was something that I felt could have been better, it is maybe that the UI response rate is not the fastest, though manageable.
What problems is the product solving and how is that benefiting you?
One of the main benefits of Rocketlane is surely the fact that I don't have to mail customers on the smallest of things. The chat option on the task drawer helps a lot in getting small queries answered that too instantly sometimes.
A good onboarding platform with a lot potential
What do you like best about the product?
Rocketlane is straightforward to navigate and self-explaining. The user experience from the project-lead to the customer perspective is great.
What do you dislike about the product?
There are a few bugs here, and there that need some fixes.
What problems is the product solving and how is that benefiting you?
It´s effortless to create a new project plan and commit the customer to deadlines.
Great tool for Onboarding Customers
What do you like best about the product?
Rocketlane is easy to use, the Onboarding experience is great and the team are always available to listen to product ideas and to help and guide.
From a customer point of view, the different views of project plans and the ability to communicate with our end customers via the platform is excellent.
Reporting is good too.
From a customer point of view, the different views of project plans and the ability to communicate with our end customers via the platform is excellent.
Reporting is good too.
What do you dislike about the product?
Right now, the only thing I can say I dislike is the lack of comprehensive survey capabilities at the end of a delivery. However, the team have listened to feedback and will consider this for their roadmap
What problems is the product solving and how is that benefiting you?
1 - Project delivery speed
2 - Visibility of activity across the Implementation Team
3 - Utilisation rate metrics of team members
2 - Visibility of activity across the Implementation Team
3 - Utilisation rate metrics of team members
A very useful collaborating tool creating synergy between teams and increasing overall efficiency
What do you like best about the product?
The overall project overview tab gives us a clear picture of the project status
What do you dislike about the product?
Nothing that comes to my mind immediately
What problems is the product solving and how is that benefiting you?
It provides much-needed synergy for the teams and increases the overall efficiency as it helps in quick collabration
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