Rocketlane
RocketlaneExternal reviews
794 reviews
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East to use Time management and Reporting product
What do you like best about the product?
The easy to use UI. The UI for Times sheets review and approval is prety easy to use.
What do you dislike about the product?
There are no downsides, but I would like to enhance the reporting features. The reporting format and scope(projects) should be available at the user level and thus reduce the dependencies on admin.
What problems is the product solving and how is that benefiting you?
I am able to track the time of my team and so can control the resource availability/allocation and overall cost allocations.
Revolutionized Onboarding Experience
What do you like best about the product?
The best thing about RocketLane is how simple it is to hold our team and customers accountable for their pieces in our onboarding projects.
What do you dislike about the product?
Updating our projects accurately can be a very manual process.
What problems is the product solving and how is that benefiting you?
Holing our customers accountable to what they are responsible for in onboarding our software.
Improves customer expectations
What do you like best about the product?
I appreciate the visibility Rocketlane gives into tasks and accounts, which helps us stay on top of multiple projects at once.
We've also achieved our primary goal of helping customers understand their role and responsibilities in their implementations.
We've also achieved our primary goal of helping customers understand their role and responsibilities in their implementations.
What do you dislike about the product?
Our biggest pain point is the difficulty my entire team and our customers lose due to lack of search across comments and tasks.
Onboarding was generic and not tailored to our needs, and our CSM was new, which led to a less-than-ideal transition.
Onboarding was generic and not tailored to our needs, and our CSM was new, which led to a less-than-ideal transition.
What problems is the product solving and how is that benefiting you?
Rocketlane help our customers through our complex onboarding.
Robust Tool for Implementation Managers
What do you like best about the product?
Rocketlane’s robust templates make project setup very streamlined, which saves time in the early stages of implementation.
What do you dislike about the product?
The Salesforce integration is not very useful to us as it’s extremely limited, and we can’t do much with it.
What problems is the product solving and how is that benefiting you?
Project visibility and shared workflows. Searching for a search though in projects.
Solid PSA Product
What do you like best about the product?
Rocketlane brings a lot of modern project management functionality into a professional services focus. It combines the functionality of project management with practice management and includes all things necessary for a professional services firm to run from financial data, to resourcing scheduling, to project management. It is also highly customizeable to work for your use cases and provides automation functionality similar to more project management based tools.
What do you dislike about the product?
Their onboarding is very poor. The tool is pretty slick and I would recommend it to anyone considering a PSA, but do NOT pay for their onboarding. They will setup a generic project template and just go over all the functionality you already likely went over during the sales process. There is no actual implementation support that occurs. Its no different than a normal support desk. They expect you to implement your own workflows and templates, etc. They do nothing but answer questions. Buy the tool but save your money on the implementation, its worthless.
I also don't like how all project related fields, settings, and automations are established at the account level rather than at the individual project level. This makes it difficult if you have different types of projects that require different workflows and fields. You also cannot save a new project from an existing project; so if you have extensive project setup/onboarding with customized data, you wont be able to reuse that data on a future project. It makes any project work that is customized but recurring difficult to manage.
I also don't like how all project related fields, settings, and automations are established at the account level rather than at the individual project level. This makes it difficult if you have different types of projects that require different workflows and fields. You also cannot save a new project from an existing project; so if you have extensive project setup/onboarding with customized data, you wont be able to reuse that data on a future project. It makes any project work that is customized but recurring difficult to manage.
What problems is the product solving and how is that benefiting you?
If you take the time to setup effectively it can bring clarity to task management and tie projects together with practice management for proserv firms.
Support resolved my issue quickly
What do you like best about the product?
allocations are helpful, especially splits
What do you dislike about the product?
Timesheets...very slow to pop up and cannot quickly cycle through fields. When trying to entre a note quickly, the focus jumps back to the time field. Frustrating.
What problems is the product solving and how is that benefiting you?
project management with notifications on task schedule, project budget tracking
Promising project management product
What do you like best about the product?
I like the various visual options to see the project tasks and progress. The client portal seems interesting, but I have not yet dug into it. Overall, I think there are a lot of useful features, so just takes time to figure out what works best with clients.
What do you dislike about the product?
The notification control. I think users should be able disable all email notification if they don't want that noise.
What problems is the product solving and how is that benefiting you?
It's helping manage special projects and give clients a view into the project timeline.
Game changer for Onboarding new customers
What do you like best about the product?
The Customer portal is fantastic. Provides a shared view of onboarding projects. Our new customers LOVE it and the transparency it provides. Internally, we appreciate the consistency of tracking onboarding projects as well as data-driven status that reflects the reality of project progress.
What do you dislike about the product?
I would like better filtering options at the project level as well as a tool-wide search. And links to tickets that don't take up two text lines or more when pasted elsewhere. Then you'd get a 10 from me.
What problems is the product solving and how is that benefiting you?
Improve onboarding experience both internally and for new customers.
Better collaboration internally and with customers on onboarding and major customer projects
Better collaboration internally and with customers on onboarding and major customer projects
Client Portal and Internal Project Management in one!
What do you like best about the product?
Rocketlane was easy to implement and integrated seamlessly into our CRM.
What do you dislike about the product?
When creating tasks and saving new projects, there are slight delays or the save doesn't always save. A few small bugs that Rocketlane is working on.
What problems is the product solving and how is that benefiting you?
Consolidating all our information about a Client in one place - integrated with Jira, Slack, and Salesforce. We now have a 'one stop shop' to show notes, opportunities, updates, documents, etc.
Awesome tool for project management
What do you like best about the product?
It is very intuitive for managing projects and offers new features almost every week to improve performance and facilitate all the areas involved in a project.
What do you dislike about the product?
It sometimes lags a bit and has some minor bugs from now and then, but nothing serious.
What problems is the product solving and how is that benefiting you?
Managing my daily tasks and facilitating communication with our clients.
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