Rocketlane
RocketlaneExternal reviews
792 reviews
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Director of Implementation
What do you like best about the product?
I love the process flows that can be created in RocketLane and the customer visibility into their ongoing projects.
What do you dislike about the product?
Sometimes the browser moves slowly, however that issue could be related to my bandswidth because I know others don’t experience it as often as I do.
What problems is the product solving and how is that benefiting you?
One onboarding experience for customers and the same onboarding process for multiple brands across one organization.
Time to Value + CSAT = Success
What do you like best about the product?
Rocketlane has allowed the Virtuous onboarding team to standardize implementations while still maintaining a high degree of personalization. We’ve also been able to remove a lot of the manual work (work smarter) and repurpose that energy into delighting our customers.
The results in our first year using Rocketlane has been a 50% decrease in time to value whole maintaining a perfect CSAT rating.
The results in our first year using Rocketlane has been a 50% decrease in time to value whole maintaining a perfect CSAT rating.
What do you dislike about the product?
Our organization places a premium on customer heath, and the absence of a customer health score forced us to go outside the platform to our CSP to monitor onboarding health.
What problems is the product solving and how is that benefiting you?
Time to Value and teal-time collaboration with our customers are the primary drivers. But using time tracking and resource management has helped us monitor billable utilization and identify opportunities to work more efficiently.
User friendly project management tool
What do you like best about the product?
RL is one of the best project management tool I have used. The collaboration feature, templates and spaces are really helpful to track the projects easily without hassle.
What do you dislike about the product?
Nothing. I would definitely recommend it.
What problems is the product solving and how is that benefiting you?
It helps us to track the project tasks and sub tasks along with due dates. We also use this tool to collaborate with our customers and keep them updated.
Project Management and Automation with a Customer Perspective
What do you like best about the product?
It's new and doesn't have any of the technical debt you see in other solutions. I love that they provide a Customer Portal - a place that our customer can go to at any time and immediately see the status of their project, tasks status (filterable by type and by owner), announcements, attachments, and form capability for our customers to submit feedback directly into the project as a task (and the ability the track that feedback). The Customer Portal is fantastic. It also means we save a lot with licenses and don't have to struggle with access or permissions and trying to teach our customers how to navigate the application itself. Customers have one plact where they can see everything they need to see and they can share or invite others. It's ultimately what made us select Rocketlane. And Rocketlane's implementation was relatively easy and they use their own application to manage it (they "drink their own champaigne") That helped us understand how to use the product and leverage ideas they used in our own implementation. The customer support has also beeen top notch.
What do you dislike about the product?
I think because their solution is relatively new, it makes it cutting edge, but it also means that somethings need still to be added or modified. That said, when we bring up enhancements or ideas they seem very quick to get them in their backlog and alert us when the functionality is available. I would like to see more AI options that summarize the Project and Project status and sentiment from the feedback forms. Also need better adoption metrics for the Customer Portal. There are plenty of metrics for the internal use of the tool (us), but I am not seeing a lot of reporting capability for the our customers (the Customer Portal side) - yet.
What problems is the product solving and how is that benefiting you?
Rocketlane solves customer accessibility to view the Project and Project status whenever they want. The Customer Portal provides our Customers with a single place to find eveything they need to know about their project as well as give them the access/ability to update their assigned tasks. And bevause this is done from a Customer Portal, they can access and view this on their own without the need to reach out to our Project Management team or to having to wait until the next scheduled project meeting.
Everything the customer needs to see and have access to is litterally on the landing page when the Customer logs in.
Everything the customer needs to see and have access to is litterally on the landing page when the Customer logs in.
Helps me organize my tasks and deliverables, as well as providing visibility to my customers.
What do you like best about the product?
Phases and Spaces, and the ability to create tasks from the spaces tab.
What do you dislike about the product?
I haven't found one so far, I've found it pretty helpful
What problems is the product solving and how is that benefiting you?
Trackability, Accountability, Project Management
It is not rocket science... it's Rocketlane
What do you like best about the product?
Well organized, easy to use, allowing to manage multiple projects and teams from different perspectives, great enabler for high performance teams
What do you dislike about the product?
I would love to have better analytics options maybe integrations with some other tools for it, platform reporting is still having chances of improvement
What problems is the product solving and how is that benefiting you?
Having a project for each professional services engagement with clear visibility about the tasks and progress along with timelines and notes linking to external resources, also using it to document regular 1:1's and IDP's for my team as part of people's management.
One of the best project management tools
What do you like best about the product?
The visibility it provides on projects is one of a kind
What do you dislike about the product?
Some of the report do not have fixed columns so automating analysis in the back end becomes tedious
What problems is the product solving and how is that benefiting you?
Project management and collaboration
Intuitive Project Management
What do you like best about the product?
Very Intuitive and minimal UX, which makes adoption pretty quick and seamless
What do you dislike about the product?
While in a filter view within projects, when you go into and project and back, the sorting of the projects page resets. It would be helpful if it can retain the sorting on the filter. For ex - sorting by stage or project owner
What problems is the product solving and how is that benefiting you?
Bandwidth tracking per project
Moved to Rocketlane from Sforce
What do you like best about the product?
The UI is very clear,clean. There is no confusion of where my eyes need to go or what kind of task I am looking at. It's really easy to digest.
What do you dislike about the product?
I haven't found anything to complain about.
What problems is the product solving and how is that benefiting you?
Tracking projects and communicating efficiantly with stakeholders.
Great to organize and get an overview of projects
What do you like best about the product?
Project plan, overview and communication with client and team.
What do you dislike about the product?
I do not have anything I dislike yet, I am enjyonh the experience.
What problems is the product solving and how is that benefiting you?
Communication breakdown in projects
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