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10/10 - PSA Tool
What do you like best about the product?
Reports & Dashboard provides cross functional alignement
What do you dislike about the product?
Advanced customisable reports will be helpful
What problems is the product solving and how is that benefiting you?
Give a Birds Eye view of where all the projects are headed towards. Can foresee delays and work accordingly.
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Transparency, Collaboration, and Documentation for Seamless Implementations
What do you like best about the product?
Rocketlane makes it easy to build out templatized implementation processes to be utilized across all customer implementations. The interface and user experience provide for an easy-to-use space to collaborate with customers and internal teams and guide a productive and enjoyable onboarding process. The support team is eager to help and very accessible. I'm so happy to use Rocketlane to support our customer engagements.
What do you dislike about the product?
I have not identified any issues with the platform or critical missing features. I once had an issue with customizing notifications within projects I am a part of, and the support team quickly reacted and provided a solution to our needs.
What problems is the product solving and how is that benefiting you?
Rocketlane helps us stay organized and on top of the onboarding process and necessary tasks to complete the project. Email notifications, filtered views, and documentation have been essential for managing Client Projects.
Complete Project Visibility for ALL Stakeholders
What do you like best about the product?
Rocketlane has been a game changer for our Customer Success and Professional Services teams to efficiently manage customer projects. Prior to using Rocketlane, the system we had in place was very rigid and lacked the clear visibility that needed to be easily shared. My favorite feature is the ability to add individual customer's Goals and Tasks to ensure the whole team is focused on making the customer successful
What do you dislike about the product?
So far nothing! The platform is great and if 'gaps' are ever found their support team is incredibly responsive to help document the requirements and advocate to get the functionality in place!
What problems is the product solving and how is that benefiting you?
Rocketlane has enabled our team to easily standardize our customer onboarding program to ensure that value is being achieved each step of the way. Additionally, the product is easily customized so that if any individual customer requests come up, they can be simply incorporated into the existing project.
Another key time saver for our team has been setting up the dependencies so that if a project ever gets off track a bit, we just have to update one individual task, and the rest update automatically! This removes our team's concern for tedious yet necessary tasks and keeps our focus solely on finalizing the customers' project
Another key time saver for our team has been setting up the dependencies so that if a project ever gets off track a bit, we just have to update one individual task, and the rest update automatically! This removes our team's concern for tedious yet necessary tasks and keeps our focus solely on finalizing the customers' project
Rocketlane has been a game changer
What do you like best about the product?
Rocketlane has been a game changer for our process of onboarding new franchisees. It provides a clear pathway from beginning to end, giving much needed transparency and accountability with an easy-to-navigate interface. All the information is right there at their fingertips. We particularly value the way we can categorize information into separate spaces, and separate chat categories. It's taken what had been an overwhelming and largely obscured process into something that's easy for brand-new business owners to understand and proceed through at their own pace. It's been difficult to find something that has worked for our particular needs, and so far Rocketlane is really filling in the gaps!
What do you dislike about the product?
Our team is eagerly awaiting a mobile interface! Otherwise, the timeline/gantt chart does present some challenges, as not every task needs to have a specific start/end date and it can overcomplicate the timeline - but I understand the limitations and intention of the software. I would also like to see some rules be implemented for those tasks that aren't tied to any specific date, but more to a dependency. If X task is marked done, that triggers the start date for Y.
What problems is the product solving and how is that benefiting you?
We previously lacked a method to consolidate client-facing information in a task-based timeline, but have it also function as individual projects with individual dates. Rocketlane does all of the above!
Perfect PSA and onboarding tool
What do you like best about the product?
The ease with which I get my weekly reports and notifications.
What do you dislike about the product?
They can build a few more integrations around internal communcations.
What problems is the product solving and how is that benefiting you?
Once the tool is setup, it automates and saves a ton of manual work. Gives me the perfect weekly reports and next steps for the upcoming weeks and projects.
Incredible tool!
What do you like best about the product?
It allows me to have all my projects organized and be on top of them, so that way I can provide a great customer service to my clients
What do you dislike about the product?
At this moment, I haven't had any problem with Rocketlane
What problems is the product solving and how is that benefiting you?
Thanks to Rocketlane I don't have to use multiple tools to communicate with clients. It's very easy to track the process, documents and any messages that pertain to the project.
Intuitive and easy to use onboarding software.
What do you like best about the product?
It was easy to create templates, set up timelines, and create projects. I particulary like the ease with which I can update the status of tasks for each project right from the project page.
What do you dislike about the product?
So far, I have not found anyting that I don't like. Our onboarding specialist has been helpful and the training videos are short and to the point. I was able to jump right in to using the product.
What problems is the product solving and how is that benefiting you?
Rocketlane allows both our company and our clients to keep track of tasks and easily communicate with us. Personally, I find my client meetings are more productive because we can easily see the tasks that need addressing.
Amazing Onboarding product
What do you like best about the product?
This is the best for managing any new onboarding project and in this it becomes very easier to manage resources and show the progress to the merchant in real time.
You this platforms makes things easier.
You this platforms makes things easier.
What do you dislike about the product?
They are still in development phase as for few of the functionality still we have to reach out to them to get it fixed, as sometime they stop working and in that case, we need to wait for the resolution.
What problems is the product solving and how is that benefiting you?
it makes easier for us to manage any new project and we have both kind of view available on the platform like Kanban Board view and list view as well. Which ideally helps me to look into our daily task easily.
Easy to Use
What do you like best about the product?
What I mostly like about this project is it is very user-friendly.
What do you dislike about the product?
I am using this product from last 1 month and till date nothing to dislike.
What problems is the product solving and how is that benefiting you?
Client Handling, project Management
Most Relevant and Useful For Project Handling
What do you like best about the product?
The best part is we can manage our project in such a proper way also we have transparency with our customers.
What do you dislike about the product?
We are using Rocketlane from last month and till now nothing about to dislike.
What problems is the product solving and how is that benefiting you?
Project Management and client Handling.
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