Rocketlane
RocketlaneReviews from AWS customer
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Great Product
What do you like best about the product?
Rocketlane is very easy for me to cutomize and templatize for my team. It allows us to properly track the key milestones that our team tracks in customer implementations. We're able to easily collaborate with customers on projects and tasks in real-time.
What do you dislike about the product?
Rocketlane has great functionality but is a newer product - it seems they are still building functionality to fit different use cases for their customer base.
What problems is the product solving and how is that benefiting you?
Rocketlane allows our Onboarding Managers to track client implementation and ongoing projects. We have fairly intricate projects and milestones for our client projects, and Rocketlane provides templating and flexibility in creating projects that our clients can view and collaborate on with us.
Help in improving post sales engagement and tracking projects.
What do you like best about the product?
I am a Csm and I want to track progress of my post sales engagement. I believe regular project management tools have just Kannan boards (trello, asana ) the ability of framing my own projects and add fields based on every project or account is very helpful. The reminders and ability to invite a friend and work in a place is a game changer.
What do you dislike about the product?
I think they should have a free version similar to asana and other project management modules. Having a freemium model helps us get a flavour of the tool which is important.
What problems is the product solving and how is that benefiting you?
I believe organising all the accounts in one place is really helpful. I have added each account as a project and add all my engagements as various tasks under the project with deadlines thereby giving me a unified view and also help me prioritize my effort on accounts.
SIMPLICITY at its Finest!
What do you like best about the product?
What separate Rocketlane from other PMS is its SIMPLICITY, while still affectively help you manage your project.
What do you dislike about the product?
Not much to dislike so far. I think as people continue to use the product, feedback will help make the product better!
What problems is the product solving and how is that benefiting you?
Help organize client tasks and project manage product launch.
Seamless Workflow with Rocketlane
What do you like best about the product?
The representation of the timelines is a great view to see and explain to clients the different phases of the onboarding.
What do you dislike about the product?
I am waiting for the color coordination update that is soon to come. This way i can highlight cards in red so my client knows they are overdue.
What problems is the product solving and how is that benefiting you?
Its saves alot of time on being able to share support documentation, demo videos/looms or example template/documents as they are all accesible right in the task card.
Rocketlane Feedback
What do you like best about the product?
The customer success team is very accommodating
What do you dislike about the product?
That we cannot send out email once a project has been created
What problems is the product solving and how is that benefiting you?
It was storing the client updates on a spreadsheet
Rocketlane... or the tool who made me a more organised Onboarding Manager!
What do you like best about the product?
Rocketlane allows me to keep track of my projects' milestones and deadlines in a clear, efficent way. I can, at a glance, understand what needs to be done for a client, log hours spent working on a project, and update dates and timelines easily.
What do you dislike about the product?
There are certain minor designs and features that I'm not fully in love with (the UX for logging time and completing a task, namely). But the Rocketlane team is very receptive of our feedback and is constantly in contact with our team lead to share this internally on their side.
What problems is the product solving and how is that benefiting you?
Rocketlane came to replace our previous tool which was not comfortable to use, and lacked many features that make Rocketlane a better fit for our current needs. Rocketlane solved the visibility issue for me, as it allows me to very easily keep track of every project I am managing, easily sharing information with customers through the platform. It also helps me stay organised and be up to speed with my projects' tasks.
Streamlining our implementation process
What do you like best about the product?
We've used Rocketlane for over a year now. I thoroughly enjoy working with everyone on the Rocketlane team! Madhu, Krishita, Vishnu, Sri, and everyone on the Care team have taken great care of us.
What do you dislike about the product?
We would love to see more product adoption/engagement metrics within Rocketlane to help give insight into what area(s) of the implementation process to improve! Examples of engagement metrics: How many customers are "actively" using Rocketlane? Which tasks are being engaged and not engaged with?
What problems is the product solving and how is that benefiting you?
Before Rocketlane, our project implementations were managed in Google spreadsheets. Rocketlane has allowed us to:
1. Modernize our implementations process
2. Centralize information to improve productivity
3. Integrate with Salesforce to bilaterally push/pull project statues
1. Modernize our implementations process
2. Centralize information to improve productivity
3. Integrate with Salesforce to bilaterally push/pull project statues
Great tool for Onboarding
What do you like best about the product?
Love the collobaration it allows with customers. Makes project managing during onboarding super seamless where we can clearly track the different stages and progress
What do you dislike about the product?
Nothing significant I can think of at this time. It's a good tool with great potential
What problems is the product solving and how is that benefiting you?
Onboarding is critical for us since the exchange of information during the stage defines success for us through out the customer journey. There is shared ownership with the customer to get the required data and complete tasks on product for a successful onboarding to happen. Rocketlane allows me to definte the journey clearly and split tasks clearly outlining owners. This way there is clarity on blockers, progress and other aspects
Effective tool built by a great team
What do you like best about the product?
We use Rocketlane for client onboarding and it is a great tool to handle it efficently in a proper project management approach.
The team behind Rocketlane is extremely helpful, they go above and beyond anytime I have a question and they are very open to feedback.
The team behind Rocketlane is extremely helpful, they go above and beyond anytime I have a question and they are very open to feedback.
What do you dislike about the product?
There is nothing I can truly say I dislike - there are little details here and there that could be improved for a perfect UX, but nothing major.
What problems is the product solving and how is that benefiting you?
Giving structure to client onboarding
Sub-tasks, Tasks, phases - Rocketlane has got it all!
What do you like best about the product?
Rocketlane is the perfect onboarding platform that gives the customer a seamless postsales experience.
What do you dislike about the product?
Nothing on top of my mind. fills most of the gaps
What problems is the product solving and how is that benefiting you?
We have close to 60 different steps before a customer goes live and Rocketlane simplifies these steps and makes the process seamless.
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