Reviews from AWS Marketplace
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
External reviews are not included in the AWS star rating for the product.
Rocketlane has made my job SO much easier! AND my clients are HAPPIER
What do you like best about the product?
I like the ease of use, very simple to understand and easy to use. I like how it keeps me and my team so organized.
What do you dislike about the product?
There isn't really anything, honestly. I can't think of one.
What problems is the product solving and how is that benefiting you?
Organiation! With Rocketlane, it makes my job so much easier whilst keeping my clients on track of the onboarding and what they need to get done.
- Leave a Comment |
- Mark review as helpful
Premium Experience for Customers and Organized Onboarding
What do you like best about the product?
Communication, Project updates, Premium Onboarding Experience, and Auto Follow-ups. With the help of Rocketlane, we structure all our Onboarding into categories like Follow up, Not Responding, In Progress, and Completed. This list will give us a head start on customers who are not active to communicate better. Compared to competitors Rocketlane has been our choice in terms of affordability and extraordinary support. The customer support team is well-versed in the Automation of tasks and they helped us connect Rocketlane with our CRM.
What do you dislike about the product?
As of now, everything makes perfect sense to us and it's been going great. No Dislikes.
What problems is the product solving and how is that benefiting you?
Managing our client Onboarding on an Excel sheet was tedious. When one of our team members goes on vacation it was difficult for us to understand the status of the Onboarding. Rocketlane solves problems in communication, giving an amazing experience to the customer. Single source of truth for B2B customer Onboarding. Rocketlane also helps you with creating documents for Minutes of meetings, uploading documents, Send Updates, Send Customer Satisfaction survey and lots more.
Very informative and helpful
What do you like best about the product?
The tool is very simple and easy to use. The support was very helpful.
What do you dislike about the product?
Needs more features like showing photos, files, in creating forms
What problems is the product solving and how is that benefiting you?
Rocketlane helps us in organizing the tasks in managing our projects. It also helps our clients to keep track of their onboarding process.
Solid Workflow and easy to use
What do you like best about the product?
I really like the collaboration you can have with other teams and even you customers. It makes communication very fast and easy.
What do you dislike about the product?
It takes a little while to get used to and there are really useful areas that you would never know about without getting help from RocketLane.
What problems is the product solving and how is that benefiting you?
RL solves for project management very well. It keeps everyone in a single workflow and lets you know what still needs to be completed or is pending customer needs.
Onboarding Organization
What do you like best about the product?
No limit on number of customers I can add
Create templates to quickly design plans for customers.
Share documents with customers
Allow customers to share docs as well as send messages.
Create templates to quickly design plans for customers.
Share documents with customers
Allow customers to share docs as well as send messages.
What do you dislike about the product?
There are very limited training materials available to help with learning the application.
Visually the customer interface can be overwhelming for customers. There is no way to have tasks stay hidden until something triggers it.
Visually the customer interface can be overwhelming for customers. There is no way to have tasks stay hidden until something triggers it.
What problems is the product solving and how is that benefiting you?
We have 300 schools we need to onboard each year. Keeping track of all the schools, their data they submit, and the step in the process they were at was almost impossible before Rocketlane.
Tailor made project management tool for Implemantion teams
What do you like best about the product?
Collaborative project management, where both client and yourself can work on tasks in easy manner
What do you dislike about the product?
A limited set of features for clients to edit the project.
What problems is the product solving and how is that benefiting you?
Rocketlane is solving the problem of collaboration between the client and product team, specifically in the onboarding phase.
Great support!
What do you like best about the product?
At first, I was confused about using Rocketlane for my use case as a CSM. It turns out some of my teammates weren't using it properly and passed poor habits when I was a new hire.
I gave RL as so-so NPS and they immediately reached out to support me. They spent time and great detail to show me the best use case for my personal day-to-day use cases.
I gave RL as so-so NPS and they immediately reached out to support me. They spent time and great detail to show me the best use case for my personal day-to-day use cases.
What do you dislike about the product?
Nothing. They've been very helpful. I'm giving them 10/10.
What problems is the product solving and how is that benefiting you?
Managing customer tasks and projects that the customer is able to view and edit on their end.
Rocketlane helped us have quarter over quarter increases in the number of launches
What do you like best about the product?
How well we can see the status of each project and easily keep track of all of our unique fields and information. We like the Spaces feature where we can communicate with our clients efficiently without all the back and forth email and phone calls. This is way easier to use that a traditional Project mamangement tool that is generic
What do you dislike about the product?
The inability to have a subproject the way we need it. Its a very unique situation where we launch a brand and then that brand has multiple locations that launch over weeks or months depending upon the client. We can sort and group by name but because of the uniqueness of each location we are unable to group them more automatically
What problems is the product solving and how is that benefiting you?
Rocketlane allows us to have one source of truth for all onboarding projects where we can organize each Implementation manager and track the progress of each brand and their locations that we are launching. It has eliminated the need for manually updating Sheets or pen and paper or trying to use a Project managment tool that is not really designed for onboarding. The templates for both projects and tasks has made my training curve flatten dramatically where I can ramp up a new Implementation Manager much faster since the process is contained within this program
Practical.
What do you like best about the product?
Following the process with the client is very easy with Rocketlane.
What do you dislike about the product?
I would like to receive some notifications about the next steps that are with an expiring date.
What problems is the product solving and how is that benefiting you?
The misunderstanding from the customer about the processes we need to follow.
Very configurable for whatever your project may be
What do you like best about the product?
There are a number of positives to RocketLane. One is set up - you can create a template easily because it's very intuitive. Tasks and subtasks can be added and removed, moved around, etc. Items can be linked, plain text can be added, checklists can be added. Tasks can be assigned to either people or positions (eg. Project Coordinator.) There are also dependencies - where tasks or steps only appear if certain conditions occur (that you set up). I alos love how easy it is to switch from seeing what the client sees versus what an internal user sees. It's literally the click of a button.
What do you dislike about the product?
I wish images could be placed in tasks. This seems minor, but there have been many times when it could be useful. Also, sometimes there are errors that don't have an explanation. For example, I tried adding a person in my organization to RocketLane, and I got an unidentified error every time.
What problems is the product solving and how is that benefiting you?
We onboard anywhere from 10 to 30 clients at any given time, and having RocketLane gives us a single page where we can see the status of every implementation instantly, This is so helpful!
showing 391 - 400