Rocketlane
RocketlaneExternal reviews
846 reviews
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Great onboarding management software
What do you like best about the product?
The user interface and overall experience with the team
What do you dislike about the product?
Needs more features and integrations to other sass tools
What problems is the product solving and how is that benefiting you?
Onboarding management for our customers
Rocketlane...Great For Customer Onboardings
What do you like best about the product?
Rocketlane has upleveled our customer onboarding process. It has allowed us to create repeatable project templates, aggreate customer communications into one platform, maintain docs in one place, and much much more!
What do you dislike about the product?
Rocketlane is great and ready to use. Every once in a while I run into a weird UI quirck but given that it's a relatively new company/tool I am sure they'll continue to work out the bumps.
What problems is the product solving and how is that benefiting you?
Rocketlane is helping up streamline our customer onboarding process. Rocketlane has allowed us to create repeatable project templates which has been a huge time saving. I also like being able to assign dates and assign tasks to customers so that they know what they need to work on and can look at the project plan to see what is coming up.
Rocketlane is flexible and a powerful tool to manage your onboarding and projects
What do you like best about the product?
The ability to build different views and customize the display fields as per individual team member requirements
What do you dislike about the product?
There is a certain level of limitations when it comes to project fields
What problems is the product solving and how is that benefiting you?
Rocketlane solves the problem of propagating a certain set of tasks automatically to all the projects, the different views it offers are also useful for different hierarchies within the team
Essential Tool for Project
What do you like best about the product?
Rocketlane's distinct range of capabilities allows us to effortlessly commence new projects, while its informative reports offer both our workforce and essential stakeholders a great visibility.
What do you dislike about the product?
It is important to note that the platform does not include native billing and invoicing functionalities. Additionally, it should be mentioned that the task views on the platform are limited in their scope.
What problems is the product solving and how is that benefiting you?
Rocketlane is solving the challenge of efficient project initiation and improved visibility. Its features enable seamless project launches and informative reports, enhancing collaboration and decision-making for better project outcomes.
Great organization and accoutability
What do you like best about the product?
Organization of tasks. I like that we can break down what tasks need to happen in order to compelte a project.
What do you dislike about the product?
Some customers lean towards email. going back and forth has been tough for me. copying actions from one place to another. or just copying notes.
What problems is the product solving and how is that benefiting you?
Organizing the project with a customer and defining the steps that need to happen in order to have a succussfull implementations.I like being able to communitate with the customer.
Time sheets- What a saviour
What do you like best about the product?
As a manager, timesheets gives me an excellent perpespective about where my IM's spend their time.
What do you dislike about the product?
Would be good to have more integrations.
What problems is the product solving and how is that benefiting you?
The current integrations saves a ton of time and energy. The two way sync is just WOW!
Rocketlane makes it easy to collaborate with customers and project manage
What do you like best about the product?
I like the ability to tag and chat with customers on particular tasks. This allows me to provide clarity and saves me time in # of meetings. I also like utilzing the Rocketlane as a Gantt type view to flag potential risks or dependencies that a customer has not completed.
What do you dislike about the product?
I think the reporting functionality in Rocketlane is limited. While my main role is as a user, as I have been working to increase our internal implementation templates and tracking time on items and phases, I feel limited in my reporting capabilities.
What problems is the product solving and how is that benefiting you?
Rocketlane helps us implement our customers. For customers that utilize our standard implementation and products, Rocketlane helps us direct our admins to our documentation and understand the lift required to launch.
Rocketlane Helps Customers
What do you like best about the product?
I like how much it keeps customers on track. It's easy to use, centralizes implementation-related conversations, and makes the planning process a breeze. Customers can move at their own pace through the project plan.
What do you dislike about the product?
I haven't heard any complaints from customers and have none myself.
What problems is the product solving and how is that benefiting you?
It's solving a few problems:
1. centralizing comms
2. providing a self-service, centralized portal, with everything the customer needs at a given moment.
1. centralizing comms
2. providing a self-service, centralized portal, with everything the customer needs at a given moment.
Fantastic, Intuitive, and Reasonably Priced
What do you like best about the product?
I've never experienced project software that stems the tide between internal project organization and client interaction and inclusivity. Rocketlane is packed with features to ensure a smoothly run project and clients who are always up-to-date. Not to mention, Rocketlane consolidates communications, collaboration, and document storage.
UPDATE:
Rocketlane releases new and beneficial features regularly. I love their continued improvements.
Their support team is fantastic. Not only do they offer live support, the team is friendly and knowledgable.
UPDATE:
Rocketlane releases new and beneficial features regularly. I love their continued improvements.
Their support team is fantastic. Not only do they offer live support, the team is friendly and knowledgable.
What do you dislike about the product?
Sometimes its a little slow to respond, and you must navigate out of a field for it to be saved.
What problems is the product solving and how is that benefiting you?
Rocketlane makes resource allocation easy. We've used three different industry giants for project management. None of them could beat the resource allocation, organization, and client GUI that Rocketlane provides.
The Right Mix: Scheduling + Planning w/Durations and Dependencies + Forms + + +
What do you like best about the product?
I've been in the software implementation space since about 2005. I've worked with many PM tools (or other tools that folks have forced into being PM tools (Smartsheet, Asana, Monday, Saviom, SAP, Wrike, ClickUp, Jira, etc.) and each of them has some piece that isn't exactly what Implementation (Onboarding) needs OR they do, but you have to buy it separately. Or they do, but their core product is clunky and requires to much admin support to set it up. Or they don't have a client facing portal. Or they don't have enough automation/repeatability withouth paying for extra API calls. Or they don't have a visual schedule. Or they don't have documentation storage. Or they charge thousands of dollars for an integration to another system.
We are just getting ready to go live with Rocketlane, so I will update if anything changes, but frankly speaking, I have not found another tool that gives the right amount of functionality in the way that Rocketlane does. And I have spent what seems like a lifetime looking for a tool that is the right mix of scheduling/resource management, planning with durations and dependencies, integrations, smart forms, and a client facing portal. Rocketlane has these features, and more, as part of their core product.
The Sales Process was just the right mix of 'here to help' while also giving me time and space to make the decisions I needed. Kaushik was lovely to work with during that process. During the sales cycle, we also had the opportunity to work with one of their Product team members, Madhu, who was very open to collaborating on one of our more unique use cases. Our Onboarding Lead, Rajesh has been very helpful during this process as well. We've even had some help from the Rocketlane team with our integrations.
For a small team and company like mine, a tool like Rocketlane can be a signficant game changer. We already see other ways we could use the tool to improve our workflow outside of Implementations/Onboarding. We are very excited about the possibilities!
We are just getting ready to go live with Rocketlane, so I will update if anything changes, but frankly speaking, I have not found another tool that gives the right amount of functionality in the way that Rocketlane does. And I have spent what seems like a lifetime looking for a tool that is the right mix of scheduling/resource management, planning with durations and dependencies, integrations, smart forms, and a client facing portal. Rocketlane has these features, and more, as part of their core product.
The Sales Process was just the right mix of 'here to help' while also giving me time and space to make the decisions I needed. Kaushik was lovely to work with during that process. During the sales cycle, we also had the opportunity to work with one of their Product team members, Madhu, who was very open to collaborating on one of our more unique use cases. Our Onboarding Lead, Rajesh has been very helpful during this process as well. We've even had some help from the Rocketlane team with our integrations.
For a small team and company like mine, a tool like Rocketlane can be a signficant game changer. We already see other ways we could use the tool to improve our workflow outside of Implementations/Onboarding. We are very excited about the possibilities!
What do you dislike about the product?
It's not that we 'dislike' anything, per se. We do see some areas that could be improved and we beileve they will. As an example, in order for fields sync to work, you have to create an automation using a Salesforce object as a trigger to create a new project. Automation workflows are geared towards creating new projects only. We also can only seem to update 1 Salesforce Object per project. But these are things we can see solutions for already and so we think it's just a matter of time before those improvements are made.
I do which there was a 'restricted use' type license at a lower cost that we could use for leadership -- folks that don't need to have their schedules managed but would benefit from being able to access Rocketlane OR would be folks we might want to fill out a form occasionally (like Sales) but aren't needed beyond that.
That said, the cost of Rocketlane is also quite reasonable, so I don't have big feelings on that at this moment.
I do which there was a 'restricted use' type license at a lower cost that we could use for leadership -- folks that don't need to have their schedules managed but would benefit from being able to access Rocketlane OR would be folks we might want to fill out a form occasionally (like Sales) but aren't needed beyond that.
That said, the cost of Rocketlane is also quite reasonable, so I don't have big feelings on that at this moment.
What problems is the product solving and how is that benefiting you?
We needed resource management, project management, client facing portal, smart forms, document storage / collaboration tools, and workflow improvements within the organization. Rocketlane has those features as part of the core product.
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