Rocketlane
RocketlaneReviews from AWS customer
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Modernised Onboarding platform
What do you like best about the product?
Sharing best & live information to customers. We can track our Project plan details.
Chatting with customers instantly.
Sharing all documents without any email communication.
Chatting with customers instantly.
Sharing all documents without any email communication.
What do you dislike about the product?
Nothing so far; it’s been a smooth experience. But when a project plan details cross the timeline, it would be best if the customer gets any notification. A copy of the project plan would be helpful.
What problems is the product solving and how is that benefiting you?
Rocketlane is one step solution for our project management and onboarding new clients. It is more helpful in exclusively collecting all the information efficiently.
Very User Friendly and useful to manage customer account in single window
What do you like best about the product?
Tracking customer activities
Managing all the requirements in a single page
Managing all the requirements in a single page
What do you dislike about the product?
Alter notifications can be sent customer's end
What problems is the product solving and how is that benefiting you?
Smooth way of Onboarding customers
Manging the workflow of customer is track.
Manging the workflow of customer is track.
One stop solution
What do you like best about the product?
It helps customers to keep engaged and all the details are available at the fingertips
What do you dislike about the product?
Can sent an alert to customer about the unfinished tasks
What problems is the product solving and how is that benefiting you?
Gather details from customer from a single place and gives visibility to the customers
Rocketlane has made our Onboarding Experience so much better
What do you like best about the product?
The automation with Salesforce was a game changer. Also the automated follow up for past due tasks was consuming a lot of our time prior. Being able to combine everything into one space is also fantastic. No more, here's a link to a video to watch, here's a form to fill out etc, we can embed forms and docs and links all within the platform.
What do you dislike about the product?
The set up was a little rough for me to get through and didn't feel like there was enough help for what I needed. I feel like the onboarding company could use a bit of help in the onboarding of their product :) I was eventually able to get it all together but it took some months that we had paid for the service on that it wasn't used.
What problems is the product solving and how is that benefiting you?
Combining all of the tasks we require for onboarding into one platform with automated follow up and the integration with Salesforce has saved us so much time. Clients are onboarding quicker and with less frustration and we have less manual tasks to do.
all-in-one platform has everything you need
What do you like best about the product?
This tool is incredibly user-friendly and packed with great features. Plus, it's highly interactive making it super convenient to use.
What do you dislike about the product?
Nothing big to dislike about the product. There could be more optimised access levels for the users using the product.
What problems is the product solving and how is that benefiting you?
With this tool, we're able to effectively manage our time and access project information with ease.It works great in keeping us organized and on schedule.
Client On-Boarding in the fastest and easiest way possible
What do you like best about the product?
Straightforward collaboration with the team. Client onboarding has become super easy. Creating similar projects can be done with a single click of adding the template. 3rd Party Integrations need well-deserved praise; We have been using Slack, where all the channels are automatically created, and we can control everything from Slack itself.
What do you dislike about the product?
I encountered some issues, and the team was very helpful and quick in resolving them.
What problems is the product solving and how is that benefiting you?
Client communications and frequent Status Updates can be automated to let us worry less about whether the information is being sent out to the Clients.
Robust Customer Onboarding Platform
What do you like best about the product?
Rocketlane's ability to centralize and streamline customer engagement processes, as well as its collaborative features.
What do you dislike about the product?
Still trying to find something to dislike since everything is well set up.
What problems is the product solving and how is that benefiting you?
- streamlining communication and collaboration across teams, automating workflows, and providing insights into customer behavior and engagement.
- Improving customer satisfaction, increasing revenue, and reducing churn rates.
- Improving customer satisfaction, increasing revenue, and reducing churn rates.
It has taken away a lot of mental burden from me
What do you like best about the product?
If I every want to find any document, now i only have to find that board on Rocketlane. I don't have to write a complex search in mail.
What do you dislike about the product?
I was extensively using chat with my clients but, it has gone immensely slow now.
What problems is the product solving and how is that benefiting you?
It helps me logically seperate out things into different phases.
Everything we need for Onboarding in one place
What do you like best about the product?
I was really happy with the sales and onboarding process. Everyone I've met from Rocketlane has been really helpful. They listen and work to understand our use cases and share tips and tricks on how best to achieve our goals. We're most excited about having clear, transparent data about all our projects in one place that integrates with our other systems and tools.
What do you dislike about the product?
The project management features (updating dates, moving dependencies, etc.) have been a little cumbersome, but it's pushing us to clean up our templates and simplify what we need to track. I also appreciate Rocketlane's willingness to take product feedback ideas from us! I'm excited to see the product evolve.
What problems is the product solving and how is that benefiting you?
Rocketlane is a one-stop-shop for our project management, customer onboarding, and internal resource management. It is helping us collect better data about our projects and identify effeciencies.
LOVE me some Rocketlane!
What do you like best about the product?
Rocketlane is all-inclusive tool, intuitive and super comprehensive.
What do you dislike about the product?
I don't like that you cannot change dates in the gantt chart - you have to go back to the other view and open each phase/task.
What problems is the product solving and how is that benefiting you?
Project management collaboration with customers - tasks and timeline.
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