Rocketlane
RocketlaneReviews from AWS customer
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Tailor made project management tool for Implemantion teams
What do you like best about the product?
Collaborative project management, where both client and yourself can work on tasks in easy manner
What do you dislike about the product?
A limited set of features for clients to edit the project.
What problems is the product solving and how is that benefiting you?
Rocketlane is solving the problem of collaboration between the client and product team, specifically in the onboarding phase.
Great support!
What do you like best about the product?
At first, I was confused about using Rocketlane for my use case as a CSM. It turns out some of my teammates weren't using it properly and passed poor habits when I was a new hire.
I gave RL as so-so NPS and they immediately reached out to support me. They spent time and great detail to show me the best use case for my personal day-to-day use cases.
I gave RL as so-so NPS and they immediately reached out to support me. They spent time and great detail to show me the best use case for my personal day-to-day use cases.
What do you dislike about the product?
Nothing. They've been very helpful. I'm giving them 10/10.
What problems is the product solving and how is that benefiting you?
Managing customer tasks and projects that the customer is able to view and edit on their end.
Rocketlane helped us have quarter over quarter increases in the number of launches
What do you like best about the product?
How well we can see the status of each project and easily keep track of all of our unique fields and information. We like the Spaces feature where we can communicate with our clients efficiently without all the back and forth email and phone calls. This is way easier to use that a traditional Project mamangement tool that is generic
What do you dislike about the product?
The inability to have a subproject the way we need it. Its a very unique situation where we launch a brand and then that brand has multiple locations that launch over weeks or months depending upon the client. We can sort and group by name but because of the uniqueness of each location we are unable to group them more automatically
What problems is the product solving and how is that benefiting you?
Rocketlane allows us to have one source of truth for all onboarding projects where we can organize each Implementation manager and track the progress of each brand and their locations that we are launching. It has eliminated the need for manually updating Sheets or pen and paper or trying to use a Project managment tool that is not really designed for onboarding. The templates for both projects and tasks has made my training curve flatten dramatically where I can ramp up a new Implementation Manager much faster since the process is contained within this program
Practical.
What do you like best about the product?
Following the process with the client is very easy with Rocketlane.
What do you dislike about the product?
I would like to receive some notifications about the next steps that are with an expiring date.
What problems is the product solving and how is that benefiting you?
The misunderstanding from the customer about the processes we need to follow.
Very configurable for whatever your project may be
What do you like best about the product?
There are a number of positives to RocketLane. One is set up - you can create a template easily because it's very intuitive. Tasks and subtasks can be added and removed, moved around, etc. Items can be linked, plain text can be added, checklists can be added. Tasks can be assigned to either people or positions (eg. Project Coordinator.) There are also dependencies - where tasks or steps only appear if certain conditions occur (that you set up). I alos love how easy it is to switch from seeing what the client sees versus what an internal user sees. It's literally the click of a button.
What do you dislike about the product?
I wish images could be placed in tasks. This seems minor, but there have been many times when it could be useful. Also, sometimes there are errors that don't have an explanation. For example, I tried adding a person in my organization to RocketLane, and I got an unidentified error every time.
What problems is the product solving and how is that benefiting you?
We onboard anywhere from 10 to 30 clients at any given time, and having RocketLane gives us a single page where we can see the status of every implementation instantly, This is so helpful!
Great tool for project collaboration
What do you like best about the product?
Coordination with clients is very smooth. The pre-requisite collection is effortless. Project planning is provided for a variety of categories. Easier to manage customer requirements than CRM.
What do you dislike about the product?
Dashboards are not very clear when we open the page. Having a mobile app would also help for quicker updates. Certain workflow changes based on usage for reports or dashboards would help.
What problems is the product solving and how is that benefiting you?
The main problem it solves is providing better visibility to clients regarding the prerequisites and onboarding steps. It makes the process of onboarding multiple clients easier to track and manage.
Was a amazing onboarding tool and eased my onboarding call with a customer to do customer profiling
What do you like best about the product?
efficient project plan and step by step guide to take the customer through
What do you dislike about the product?
limited customisations and not the most easy to use . Takes time to understand
What problems is the product solving and how is that benefiting you?
Structured onboarding and organised road map to project view to the customer. Step by step guide for the customer to use our product and makes the onboarding streamlined
Great Organizer
What do you like best about the product?
It helps in the organisation of tasks extremely well, as we have the freedom to create user specific templates. It is also a good reminder tool, to get tasks done.
What do you dislike about the product?
It glitches sometimes and does not work well at times.
What problems is the product solving and how is that benefiting you?
Helps me in keeping track of my to do lists for each of my customers. The Slack Integration helps a lot as well.
Modernised Onboarding platform
What do you like best about the product?
Sharing best & live information to customers. We can track our Project plan details.
Chatting with customers instantly.
Sharing all documents without any email communication.
Chatting with customers instantly.
Sharing all documents without any email communication.
What do you dislike about the product?
Nothing so far; it’s been a smooth experience. But when a project plan details cross the timeline, it would be best if the customer gets any notification. A copy of the project plan would be helpful.
What problems is the product solving and how is that benefiting you?
Rocketlane is one step solution for our project management and onboarding new clients. It is more helpful in exclusively collecting all the information efficiently.
Very User Friendly and useful to manage customer account in single window
What do you like best about the product?
Tracking customer activities
Managing all the requirements in a single page
Managing all the requirements in a single page
What do you dislike about the product?
Alter notifications can be sent customer's end
What problems is the product solving and how is that benefiting you?
Smooth way of Onboarding customers
Manging the workflow of customer is track.
Manging the workflow of customer is track.
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