Rocketlane
RocketlaneExternal reviews
792 reviews
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Rocketlane - A launchpad (pun intended) for your Implementation success !
What do you like best about the product?
1. Collaborative tool , where the customer is engaged at every step of the implementation, instead of receiving boring Excel sheets with multiple rows of taks, the updates are realtime , attaractive dashboards are just a click away
2.The reporting feature is incredibly insightful, and whether it is tasks, updates or timesheets, multiple reports are available to cater to different requirements
3. Adopting Rocketlane is a no-brainer, any organization with customer onboarding should seriously consider using this product
2.The reporting feature is incredibly insightful, and whether it is tasks, updates or timesheets, multiple reports are available to cater to different requirements
3. Adopting Rocketlane is a no-brainer, any organization with customer onboarding should seriously consider using this product
What do you dislike about the product?
The integration with Freshsales is not entirely bullet-proof. Still, teething troubles are typical across all products, and the upside is that Rocketlane has a team of brilliant folks who are super quick to assuage your concerns. The icing on the cake is that they are super friendly as well.
What problems is the product solving and how is that benefiting you?
Instead of using static excel sheets, customers were happy to see dynamic real-time updates to tasks, and the chat feature is hugely popular. Engaging the customer through every step of the implementation process and the transparency is such a game-changer.
Vanilla tool for Onboarding UseCases
What do you like best about the product?
Depth of the features. Re-usability through Object Storage.
Tracking and oversight over the milestones and deadline.
One-stop onboarding communication platform.
Tracking and oversight over the milestones and deadline.
One-stop onboarding communication platform.
What do you dislike about the product?
More integrations would be pretty helpful.
What problems is the product solving and how is that benefiting you?
Transparency in the Onboarding Journey.
Internal/External stakeholder management.
We are cutting down the clutter between different tools.
Internal/External stakeholder management.
We are cutting down the clutter between different tools.
Amazing collaboration and onboarding tool
What do you like best about the product?
- Easy to implement and track. There are resuable templates
- Intuitive UI
- Allows all stakeholders to colloborate over chat on any granular level (overall project or task level)
- Helps reduce turn-around time
- Intuitive UI
- Allows all stakeholders to colloborate over chat on any granular level (overall project or task level)
- Helps reduce turn-around time
What do you dislike about the product?
There is the scope of improvement in some features—for example, tagging owners on a particular task.
Chats are a bit slow
Chats are a bit slow
What problems is the product solving and how is that benefiting you?
Project manangement and visibility of current project status to all stakeholders and the management.
Now, we can track the progress on each project and identify how long it takes for each task/function.
Now, we can track the progress on each project and identify how long it takes for each task/function.
Joveo-Rocketlane feedback
What do you like best about the product?
The best thing about rocketlane is the sheer transparency it gives to our customers that we're implementing. Earlier our implementations use to be a black box for customers. However, Rocketlane really helped us with giving customers full visibility on the project/implementation plan.
Moreover, it's a great tool to maintain and measure internal implementation metrics
Moreover, it's a great tool to maintain and measure internal implementation metrics
What do you dislike about the product?
The platform has slow load times, but that's only om rare occasions
What problems is the product solving and how is that benefiting you?
- Provide transparency to customers on implementation tasks and timelines
- Assign ownership of tasks for internal stakeholders
- one stop shop for everything relating to implementation
- Assign ownership of tasks for internal stakeholders
- one stop shop for everything relating to implementation
Onboarding Tool to directly collaborate with customers
What do you like best about the product?
I feel Rocketlane is great to really collaborate with the customer. I like the overview page where you see all relevant details e.g. blocked or late tasks and can therewith directly interact with the customer to make sure everything can be done in time.
What do you dislike about the product?
You can see it´s fairly new. Sometimes a few features that would help us even more.
What problems is the product solving and how is that benefiting you?
Making our onboardings transparent and easily accessible to customers.
Amazing Onboarding platform that makes the Implementation lifecycle easier
What do you like best about the product?
1) The best thing about Rocketlane is that it's easy to create Customer onboarding templates. I used to use and create multiple google sheets earlier. Rocketlane had made my life much simpler. Templates can be easily reused.
2) Collaborating with clients for Project plans - Easy to share a lot of collaterals and project plans using Rocketlane.
3) Tracking the amount of time I spend on each of my tasks - Easy to use and track.
4) Their amazing Customer service.
2) Collaborating with clients for Project plans - Easy to share a lot of collaterals and project plans using Rocketlane.
3) Tracking the amount of time I spend on each of my tasks - Easy to use and track.
4) Their amazing Customer service.
What do you dislike about the product?
Ease of usage can be improved a bit more.
What problems is the product solving and how is that benefiting you?
Project plan/ Collaboration with clients, time tracking.
Preferred Implementation & Onboarding Platform
What do you like best about the product?
Rocketlane provides my team with the transparency and collaboration tools I need in order to concurrently manage all of our projects. We use Rocketlane for internal and external onboarding and implementation of our service. It allows us to have one source of truth with the customer.
What do you dislike about the product?
As Rocketlane is newer to the space, some of the features (while helpful and a step in the right direction) can be confusing to use. They have great learning resources and Care team which eliminates this concern.
What problems is the product solving and how is that benefiting you?
We have struggled in the past to use a project management tool for our specific service onboarding with customers. We want to have a single place for all tracking of tasks, conversations, and materials internally and externally. We've been able to change our workflow accordingly.
Super Project Manager
What do you like best about the product?
The ease of handling project timelines and have complete overview of project timelines and task aligned.
What do you dislike about the product?
Nothing as of now as Rocketlane is evolving and there is definitely a lot more in store for us. Little more automation where required will make the tool super powerful.
What problems is the product solving and how is that benefiting you?
Problems solved is customer engagement where they have complete visibility on the project timeline and tasks aligned. Same are the benefits because the progress can be tracked both ways keeping the overall project plan intact
Recommendations to others considering the product:
One stop solution for a super intuitive Project Manager tool
An effective onboarding tool
What do you like best about the product?
a) Easy to Get started
b) Helpful and seamless onboarding process
c) Effective Collaboration - Gives clarity to the Customers and the internal team
b) Helpful and seamless onboarding process
c) Effective Collaboration - Gives clarity to the Customers and the internal team
What do you dislike about the product?
a) Couple of essential features missing ie., integration with other Project Management and Issue Tracking services
b) Editing a "Template" and Customising the Timeline
b) Editing a "Template" and Customising the Timeline
What problems is the product solving and how is that benefiting you?
Our biggest problem of Onboarding and keeping a track of the actionable items is taken care by RocketLane, which helps us completing a Sprint effectively
All in one, easy and simple customer onboarding tool for Customer Success teams
What do you like best about the product?
1.) Ability to create a checklist for customer onboarding. Factors.AI being a marketing analytics tool, the onboarding process involves integrations, data validation, data setup, verifications, etc. Without Rocketlane, we ended up using Sheets which was a hassle and prone to errors
2.) The Kanban board view for tasks and the ability to co-assign tasks to customers brings in accountability and visibility to the entire customer success process.
3.) Creating milestones and grouping tasks under a milestone for the onboarding process
4.) Inbuilt NPS scoring
5.) Creating templates for documents in shared spaces: This helps our clients access all our integrations/product documentations, minutes of meetings for all weekly call and notes in a single place.
6.) And lastly, awesome customer onboarding and service for using Rocketlane: Anirudh has been very helpful and addressed all of our questions within a couple of hours
2.) The Kanban board view for tasks and the ability to co-assign tasks to customers brings in accountability and visibility to the entire customer success process.
3.) Creating milestones and grouping tasks under a milestone for the onboarding process
4.) Inbuilt NPS scoring
5.) Creating templates for documents in shared spaces: This helps our clients access all our integrations/product documentations, minutes of meetings for all weekly call and notes in a single place.
6.) And lastly, awesome customer onboarding and service for using Rocketlane: Anirudh has been very helpful and addressed all of our questions within a couple of hours
What do you dislike about the product?
Not something I dislike- but it would be great if the changes/updates to templates could reflect in the older projects associated with those templates.
What problems is the product solving and how is that benefiting you?
1.) Removing room for errors in the onboarding checklist
2.) Bringing in visibility and accountability for the customer onboarding process
2.) Bringing in visibility and accountability for the customer onboarding process
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