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A game changer
What do you like best about the product?
An amazing alternative to other project mgmt software that is clunky. This is very intuitive and customizable and the customer service is fabulous. The portal for clients is a game changer and makes us very transparent and accountable to our customers.
What do you dislike about the product?
I really can't think of anything that hasn't worked for us.
What problems is the product solving and how is that benefiting you?
This has created a hub for our team and a centralized place to store data that is easy to categorize and search. Our clients love that we use it.
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What a lifesaver!
What do you like best about the product?
It helps me automate my mundane tasks. The tool has evolved so quickly in such a short span that it has made my life a lot easier. Onboarding customers has never been systematic and I would love to see how Rocketlane's capabilities can make work easier for me.
What do you dislike about the product?
There is nothing to dislike about the tool but I cannot wait to see the next few feature updates that will take place. The automations and streamlining of an onboarding journey has never been better.
What problems is the product solving and how is that benefiting you?
Rocketlane has been a lifesaver for the entire team. I save hours of repetitive tasks using Rocketlane. I am grateful for such a product as part of our techstack
Easiest to Use Onboarding Tool You'll Ever Meet!
What do you like best about the product?
I love how easy Rocketlane is to use. My team was able to implement and start using it within a couple of weeks and we love it! I've used plenty of tools like this in the past where I had to get someone super technical to do the implementation and make changes once it was ready to use. I was able to do everything myself and make updates as we learn more really easily. It has everything I want in an onboarding tool and gets rid of all the things I hated about other tools. The Rocketlane team has also been incredible to work with. They are extremely responsive and listen to all of our feedback :)
What do you dislike about the product?
There are some integrations we would love to see like a direct Zendesk integration. The slack integration is new and has some kinks to work out.
What problems is the product solving and how is that benefiting you?
They're making it easier to onboard customers in a way more collaborative way. I love how it makes communicating with customers easy and my team actually wants to use it because it's so easy to use.
Onboarding with Rocketlane was great! Quality customer service was provided every step of the way!
What do you like best about the product?
I truly appreciated how responsive the Rocketlane team was with all of my questions and concerns. They explained the platform and all of its capabilities in plain language that was easy for me to understand.
What do you dislike about the product?
Throughout my experience working with the Rocketlane team, I was unable to identify the downsides of using the Rocketlane platform.
What problems is the product solving and how is that benefiting you?
Rocketlane is helping with our customer onboarding process as well as project management. The platform assists with ensuring that our projects are being completed on time.
Absolutely the very best
What do you like best about the product?
The platform is incredibly easy to use and very well thought out. There are even some nice little easter eggs that we didn't know about that made the process so much smoother to onboard our clients. The support team is incredibly helpful and responsive. Our clients love having a very easy project management tool that they can refer to and also share with others. Our team loves having a tool that helps speed up our processes and betters our implementation methodology.
What do you dislike about the product?
I really cannot think of anything. If there were a "nice to have" request that we put in, the answer was always, "On the road map, coming in 1-2 months or Q4".
What problems is the product solving and how is that benefiting you?
It is saving our team hours of work every week, resulting in a huge ROI for our company. Our implementations are getting faster and our clients are more organized as they're able to know what's coming.
My favorite project management tool!
What do you like best about the product?
Rocketlane is the most comprehensive tool project management tool we evaluated and I'm so glad to be working with them. Everyone I've worked with there is incredibly helpful and kind and the product works great. When I experienced a small bug, my CSM and product team had it resolved in a matter of a few days. Keep up the great work!
What do you dislike about the product?
No real downsides in my experience so far.
What problems is the product solving and how is that benefiting you?
Rocketlane keeps me and my team so much more organized, and it allows us to manage tasks and timelines with internal collaborators as well as external customers.
A must use tool for Customer Onboarding
What do you like best about the product?
Status Update module helps me nudge my users at the customers end to take action as well as to keep the buying committee informed on the onboarding progress
What do you dislike about the product?
I haven't identified any issues with the platform yet. The UI is a little overwhelming at times.
What problems is the product solving and how is that benefiting you?
Rocketlane helps me organise and channelise all my Customer onboarding
A Perfect Product to Help Your Customers and Yourself Stay Organized
What do you like best about the product?
Rocketlane is easy to use with ways to customize for your organization. You can add as many tasks and as many milestones as you need for each project. You can add as many projects as you need.
The best thing about Rocketlane to date (having used it for about four months now) is the responsiveness of their tech support. They have made updates to the product itself in response to my requests. They also respond with detailed steps to solutions.
Their customized Product Fields allow me to add information I can sort and search on for each project. For example, I have 82 projects happening right now across 82 companies. This can be overwhelming, so using customized fields and filters, I can quickly see how all my schools using a certain database are doing or which companies have not started on a given task, etc.
The best thing about Rocketlane to date (having used it for about four months now) is the responsiveness of their tech support. They have made updates to the product itself in response to my requests. They also respond with detailed steps to solutions.
Their customized Product Fields allow me to add information I can sort and search on for each project. For example, I have 82 projects happening right now across 82 companies. This can be overwhelming, so using customized fields and filters, I can quickly see how all my schools using a certain database are doing or which companies have not started on a given task, etc.
What do you dislike about the product?
Their response to email is very quick, but I would love their Help Desk / Knowledge Base to be more robust. This would help me answer more of my own questions without having to reach out to a live person.
What problems is the product solving and how is that benefiting you?
My company needs to re-onboard all of our companies every year (about 350). Trying to manage the organization of this with a very small staff is overwhelming. Rocketlane has helped with two main problems:
1. Organizing onboarding so both the customer and our company can see their progress and when they have completed it.
2. Having visibility by all team members to know what is happening with all of our companies at any time of the day or night. (We work with international companies, so this is especially helpful.)
1. Organizing onboarding so both the customer and our company can see their progress and when they have completed it.
2. Having visibility by all team members to know what is happening with all of our companies at any time of the day or night. (We work with international companies, so this is especially helpful.)
Very helpful to start projects
What do you like best about the product?
Aligning on project steps - keeping up to date with other projects too
What do you dislike about the product?
Pretty fluid so far, so no dislikes/issues so far
What problems is the product solving and how is that benefiting you?
Collaborating effectively with customers
Perfect tool for Project/customer onboarding, Provides transparency, consistency and tracking
What do you like best about the product?
1. Provides end-to-end management of Projects/customer onboarding.
2. Brings transparency as clients can also check the tasks and status.
3. Project plan feature of Rocketlane makes it easier to understand the timelines, ownership, and due dates of tasks.
4. Not just project management but also the timesheet feature helps in resource planning.
5. Easy to understand compared to Jira or any other platform.
2. Brings transparency as clients can also check the tasks and status.
3. Project plan feature of Rocketlane makes it easier to understand the timelines, ownership, and due dates of tasks.
4. Not just project management but also the timesheet feature helps in resource planning.
5. Easy to understand compared to Jira or any other platform.
What do you dislike about the product?
1. Latency Issue.
2. In the timesheet, when we don't log hours against the task. On reload of the timesheet, the task gets deleted from the UI.
3. Can be made more customizable like drag and drop like tasks in the project board.
2. In the timesheet, when we don't log hours against the task. On reload of the timesheet, the task gets deleted from the UI.
3. Can be made more customizable like drag and drop like tasks in the project board.
What problems is the product solving and how is that benefiting you?
1. Ready-made templates make it easier to explain to clients like what the project is going to look like, timelines, and ownership with the synthetic view.
2. More Efficiency and productivity in handling the projects/customers.
3. Helps in better onboarding experience even to customers along with stakeholders.
2. More Efficiency and productivity in handling the projects/customers.
3. Helps in better onboarding experience even to customers along with stakeholders.
Recommendations to others considering the product:
Perfect tool, easy to understand, Bring Consistency, Tracking and Transparency with Rocketlane.
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