Rocketlane
RocketlaneExternal reviews
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Super Project Manager
What do you like best about the product?
The ease of handling project timelines and have complete overview of project timelines and task aligned.
What do you dislike about the product?
Nothing as of now as Rocketlane is evolving and there is definitely a lot more in store for us. Little more automation where required will make the tool super powerful.
What problems is the product solving and how is that benefiting you?
Problems solved is customer engagement where they have complete visibility on the project timeline and tasks aligned. Same are the benefits because the progress can be tracked both ways keeping the overall project plan intact
Recommendations to others considering the product:
One stop solution for a super intuitive Project Manager tool
An effective onboarding tool
What do you like best about the product?
a) Easy to Get started
b) Helpful and seamless onboarding process
c) Effective Collaboration - Gives clarity to the Customers and the internal team
b) Helpful and seamless onboarding process
c) Effective Collaboration - Gives clarity to the Customers and the internal team
What do you dislike about the product?
a) Couple of essential features missing ie., integration with other Project Management and Issue Tracking services
b) Editing a "Template" and Customising the Timeline
b) Editing a "Template" and Customising the Timeline
What problems is the product solving and how is that benefiting you?
Our biggest problem of Onboarding and keeping a track of the actionable items is taken care by RocketLane, which helps us completing a Sprint effectively
All in one, easy and simple customer onboarding tool for Customer Success teams
What do you like best about the product?
1.) Ability to create a checklist for customer onboarding. Factors.AI being a marketing analytics tool, the onboarding process involves integrations, data validation, data setup, verifications, etc. Without Rocketlane, we ended up using Sheets which was a hassle and prone to errors
2.) The Kanban board view for tasks and the ability to co-assign tasks to customers brings in accountability and visibility to the entire customer success process.
3.) Creating milestones and grouping tasks under a milestone for the onboarding process
4.) Inbuilt NPS scoring
5.) Creating templates for documents in shared spaces: This helps our clients access all our integrations/product documentations, minutes of meetings for all weekly call and notes in a single place.
6.) And lastly, awesome customer onboarding and service for using Rocketlane: Anirudh has been very helpful and addressed all of our questions within a couple of hours
2.) The Kanban board view for tasks and the ability to co-assign tasks to customers brings in accountability and visibility to the entire customer success process.
3.) Creating milestones and grouping tasks under a milestone for the onboarding process
4.) Inbuilt NPS scoring
5.) Creating templates for documents in shared spaces: This helps our clients access all our integrations/product documentations, minutes of meetings for all weekly call and notes in a single place.
6.) And lastly, awesome customer onboarding and service for using Rocketlane: Anirudh has been very helpful and addressed all of our questions within a couple of hours
What do you dislike about the product?
Not something I dislike- but it would be great if the changes/updates to templates could reflect in the older projects associated with those templates.
What problems is the product solving and how is that benefiting you?
1.) Removing room for errors in the onboarding checklist
2.) Bringing in visibility and accountability for the customer onboarding process
2.) Bringing in visibility and accountability for the customer onboarding process
Best project planning tool!
What do you like best about the product?
Rocketlane is easy to use and collaborate with internal and external team members. Rocketlane takes the frustration out of project management software by simplifying the interface. I also appreciate the ability to present high level timelines to customers and share real time updates with team members.
What do you dislike about the product?
Nothing, Rocketlane nailed it. Rocketlane is easy to update, modifying timelines and dependencies is a breeze.
What problems is the product solving and how is that benefiting you?
Rocketlane is helping me share deployment and onboarding timelines with internal and external stakeholders. I've saved a great deal of time updating milestones or tasks and use the platform to send recurring updates to team members. Additionally, I'm using Rocketlane to present high level timelines during kick off meetings to set expectations and spark conversation.
Perfect onboarding experience for your clients
What do you like best about the product?
Its easy to use and navigate
Customised client onboarding
Great customer support
Customised client onboarding
Great customer support
What do you dislike about the product?
Nothing as such, rocketlane team has been doing a great job .
What problems is the product solving and how is that benefiting you?
Client onboarding
Amazing Onboarding tool!
What do you like best about the product?
The product UI/UX is really amazing, every single thing has been thought through really well.
What do you dislike about the product?
Nothing so far. At the first glance if the templates are all filled and tasks are setup it might look a bit intimidating but once you start using it, it is very intuitive and easy to use.
What problems is the product solving and how is that benefiting you?
I felt its a great tool to bring all the stakeholders of Onboarding (Implementation team, customer success team, support team, tech team and clients) on a single platform and collaborate effectively. I feel it has helped build a strong synergy amongst the stakeholders.
Better Onboarding experience!
What do you like best about the product?
I have used Rocketlane for a few months now and this tool is very well thought through and focused on onboarding collaboration with customers.
- The product has been easy to use.
- I love the customer view to see the project as a customer without having to have a customer-like account set up for internal users. This might not sound like a big deal but not understanding how your customer will experience the tool can create communication gaps and lead to onboarding failures.
- I like the approval process that helps aligns and sign off on goals and requirements with the customer. It is also useful for documenting any internal approvals on non-standard onboarding processes.
- Streamlining and visibility to customers on their accountability is great by having tasks assigned to them.
- Ease of sending weekly status, though I feel we have not fully used this feature.
- Lastly, the agility to take feedback and make product improvements has been an added advantage. The team is responsive and eager to hear feedback on the product and make meaningful improvements.
- The product has been easy to use.
- I love the customer view to see the project as a customer without having to have a customer-like account set up for internal users. This might not sound like a big deal but not understanding how your customer will experience the tool can create communication gaps and lead to onboarding failures.
- I like the approval process that helps aligns and sign off on goals and requirements with the customer. It is also useful for documenting any internal approvals on non-standard onboarding processes.
- Streamlining and visibility to customers on their accountability is great by having tasks assigned to them.
- Ease of sending weekly status, though I feel we have not fully used this feature.
- Lastly, the agility to take feedback and make product improvements has been an added advantage. The team is responsive and eager to hear feedback on the product and make meaningful improvements.
What do you dislike about the product?
There is nothing to dislike :-) but one thing that might benefit is the option to select more than one template to create a project plan based on multiple facets of the onboarding.
What problems is the product solving and how is that benefiting you?
Improve onboarding experience for both our customers and internal teams.
Bring efficiency and predictability in onboarding new customers.
Improve internal cross-functional teams and Customer communication and collaboration on the project.
Visibility on project status to all stakeholders and executive team.
Bring efficiency and predictability in onboarding new customers.
Improve internal cross-functional teams and Customer communication and collaboration on the project.
Visibility on project status to all stakeholders and executive team.
Rocketlane, blasting onboarding to the future!!!!!!!!!!!
What do you like best about the product?
Extremely intuitive software to learn and understand.
What do you dislike about the product?
Lack of Dark Mode, but it is being worked on.
What problems is the product solving and how is that benefiting you?
Smother transition into the software.
Good Project Management Tool
What do you like best about the product?
Sub tasks for each main task and aligning responsibilities on the go
What do you dislike about the product?
Feature of adding google sheets to the rocketlane projects
What problems is the product solving and how is that benefiting you?
It has helped in aligning project properly
Not Just for Onboarding - But for Customer Management
What do you like best about the product?
Rocketlane helps you streamline all communication and tasks between your customers and you.
It centralizes the items reported on email, messengers and slacks and creates a shared workspace for you and your customers. This helps track actual progress of integration/launch and once launched track progress on items thatimpact your customers and make sure they do not drop off the radar.
Your customers get a view of the progress made and you get a view of issues across all your customers. So even after your customers are live, bugs and other communication can be tracked on Rocketlane.
Rocketlane also has templates which allow you to repeat the same succesful playbook across new customers.
It centralizes the items reported on email, messengers and slacks and creates a shared workspace for you and your customers. This helps track actual progress of integration/launch and once launched track progress on items thatimpact your customers and make sure they do not drop off the radar.
Your customers get a view of the progress made and you get a view of issues across all your customers. So even after your customers are live, bugs and other communication can be tracked on Rocketlane.
Rocketlane also has templates which allow you to repeat the same succesful playbook across new customers.
What do you dislike about the product?
Would be better if they added Filtering by custom fields.
What problems is the product solving and how is that benefiting you?
Customer Onboarding - Centralize Communication - Communicate Progress
Ongoing Customer Issues - Centralize Communication - Track Progress on Bugs etc.
New Customer Onboarding - Use Templates for Repeatability
Ongoing Customer Issues - Centralize Communication - Track Progress on Bugs etc.
New Customer Onboarding - Use Templates for Repeatability
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