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Rcoketlant Rocks
What do you like best about the product?
Rocketlane helps in onboarding the customer seemlessly. It creates eagerness among customer to get started.
What do you dislike about the product?
Nothings anything as a downline as of now.
What problems is the product solving and how is that benefiting you?
Earlier we used to send a huge mail to collect the information from the customer before onboarding them to the organization. Using Rocketlane we stopped sharing boring mails with the customers instead setting up projects and provide them the visibility improves our process.
Recommendations to others considering the product:
Can use for onboarding new customers.
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Our Client's Love Being Implemented Using Rocketlane!
What do you like best about the product?
The interface of the product is extremely intuitive. Getting Rocketlane up and running was a breeze. I especially loved the fact we learned best practices on how to use Rocketlane and different tips and tricks on onboarding/implementation methodologies as we went through implementing it for our own company. As we implemented Rocketlane, we got even more excited about the software because of the flawless implementation we received from Rocketlane's team. In addition to the software being great, our Onboarding CSM, Madhu Venkatesan, shared different approaches they've taken at Rocketlane to improve the time to value for their clients getting implemented on Rocketlane. We incorporated a lot of Madhu's suggestions into the onboarding/implementation journey we built and rolled out for implementing our clients on our software using Rocketlane. Since launching Rocketlane, our clients have provided extremely positive feedback around our onboarding experience and a number of clients have inquired about what PSA software we are using. All around we are very happy!
Another thing we have loved has been the FREE customer onboarding & implementation community they have built called "Preflight". Being a member of the Preflight community gives you access to a Slack channel made up of members from all different types of companies, sizes, and industries. Preflight hosts educational webinars, office hours, and much more. It's an incredible resource we lean on frequently to get help from our peers whenever we're struggling with something and need ideas on how other companies have solved the same challenge(s) related to everything onboarding, implementation, and customer success.
Another thing we have loved has been the FREE customer onboarding & implementation community they have built called "Preflight". Being a member of the Preflight community gives you access to a Slack channel made up of members from all different types of companies, sizes, and industries. Preflight hosts educational webinars, office hours, and much more. It's an incredible resource we lean on frequently to get help from our peers whenever we're struggling with something and need ideas on how other companies have solved the same challenge(s) related to everything onboarding, implementation, and customer success.
What do you dislike about the product?
Up to this point, we really haven't found anything we dislike. One area of the product I recently identified that would be a "nice to have" is the ability to clone a task, phase, etc. from one "Project Template" to another already existing "Project Template". You are able to clone an entire "Template", but I don't believe you're able to clone specific portions of a template and add them to a different template. Additionally, it would be nice if you could clone tasks, phase, etc. from a "Template" into a "Project" you've already created (and also from an existing "Project" you've already created to a different "Project" you've already created as well). This would be a nice time saver when initially setting up your templates and for one-off tasks that may come up from time to time that you don't necessarily want to be included by default in every new project, but you want to have the option of adding into a project after the fact if needed. In speaking to Rocketlane's support team, it's my understanding they are working on this functionality and it should be available soon.
What problems is the product solving and how is that benefiting you?
Prior to having Rocketlane, we were managing our onboarding/implementation projects when getting a new client up and running on our software via HubSpot, spreadsheets, and email. We would attempt to track what was done and what needed to still be done, but always struggled to keep up. The worst part of our old process was the fact clients had little to no visibility of where they were on the journey. We would attempt to send recap emails and status update emails at the end of each call/week, but this often was missed because of the other manual steps that sucked up everyone's time. Now with Rocketlane, these tasks that were getting missed, are all automated! Clients have the ability to go into their project and see all of the tasks they are responsible for, what due dates are, what the status is for each task, etc. Since rolling Rocketlane out to our clients, it's been a night and day difference.
Another challenge we used to have was the notion of "When is implementation DONE for each client?! It feels like every implementation goes into a state of purgatory and we never FINISH..". We struggled with clients feeling like there wasn't really a clear point where things wrapped up and they were "live". Since launching Rocketlane, we aren't having this issue anymore. We have clearly set milestones that we review with each client at the start of every project. We agree on timelines and update dates live on the call right in Rocketlane. Clients get frequent updates on the status of their project and know exactly where things stand at all times. The impact on our business and the positive results we are seeing with our clients are phenomenal!
Another challenge we used to have was the notion of "When is implementation DONE for each client?! It feels like every implementation goes into a state of purgatory and we never FINISH..". We struggled with clients feeling like there wasn't really a clear point where things wrapped up and they were "live". Since launching Rocketlane, we aren't having this issue anymore. We have clearly set milestones that we review with each client at the start of every project. We agree on timelines and update dates live on the call right in Rocketlane. Clients get frequent updates on the status of their project and know exactly where things stand at all times. The impact on our business and the positive results we are seeing with our clients are phenomenal!
Easy to use, great velocity
What do you like best about the product?
Rocketlane was extremely easy to stand up and get running. Both our internal teams and customers have been fans of the process so far. We had our first projects set up, with our Salesforce sync and white-labeled branding all live within the first week.
What do you dislike about the product?
A few areas are still in development. CSAT reporting is great, but I'd like to cut this data in a few different ways. I'm told this is coming and so far the company has always made good on its word and I've been impressed with the velocity shown.
What problems is the product solving and how is that benefiting you?
Rocketlane is helping us have better accountability on how each onboarding is trending. We can see what's tracking well, overall customer satisfaction during the process as well as a having more repeatable & scalable process.
Awesome Rocket lane
What do you like best about the product?
Full visibility of the project on a single page and also they have an option for a reminder if you have missed anything we got the reminder on email and also they have CHat functionality where customer and project manager both can chat for their queries and issues.
What do you dislike about the product?
Sometimes the application is working slow it might be depending on system configuration.
What problems is the product solving and how is that benefiting you?
Their are multiple features which they have develop for us.
Ease of managing the projects
What do you like best about the product?
Time tracking for all the projects and ability to track the progress
What do you dislike about the product?
Nothing as of now everything is good so far
What problems is the product solving and how is that benefiting you?
Ability to manage multiple projects at one go
Rocketlane is very good tool for tracking time
What do you like best about the product?
rocketlane is very good in time management
What do you dislike about the product?
It doesn't provide the dashboard and rocketlane is slow
What problems is the product solving and how is that benefiting you?
It solves the time management problem
Recommendations to others considering the product:
please provide the dashboard on the rocketlane
Rocketlane Project Management Software - Posist Review
What do you like best about the product?
Personally, I am using this software and I would appreciate the rocket lane team actually, This software is really awesome and my life is really too easy to manage our projects through Rocket lane. and This is 100% true
Very well a good structure to define to create and maintain a project
Very well a good structure to define to create and maintain a project
What do you dislike about the product?
Nothing to dislike everything is super in this software, yet my experience is so good, Company management is also very cool and good and services are also good.
What problems is the product solving and how is that benefiting you?
Nothing everything is fine, 100% successful software for project management, From my side Fully recommended. services are also good and perfect management good staff as well
Feedback For The Rocketlane Software
What do you like best about the product?
Best Project Plan System easy to mention the project and find the status for the call project with all the details like project days can be set as per the project complexity
At and same time client is also able to see the progress of the project which gives the right picture of the project's working status.
At and same time client is also able to see the progress of the project which gives the right picture of the project's working status.
What do you dislike about the product?
Nothing Such as off but sometimes getting slow need to work on this
What problems is the product solving and how is that benefiting you?
The best part of the software it gives a reminder for all the pending task which is great it goes on both side and informs the client also for the pending issue so that we can push the project plan as per the client's confirmation client can salo set the dates for the project status
Rocketlane is super valuable software
What do you like best about the product?
Most powerful software for the project planning easy to track the project status for each individual same time client can also see the status of the working and progress of the project from his side which provides the transparency
What do you dislike about the product?
Nothing such time from to need to change the format
What problems is the product solving and how is that benefiting you?
The reports are very cool and we can find the pending project plan and status as per the implementation Plan easy to create the project and the best system gives arrest about the status.
Easy tracking of Projects
What do you like best about the product?
This is just a fantastic application to manage our projects and it has almost everything which is required to manage projects such as wonderfully projected project plans.
What do you dislike about the product?
nothing as of now since Rocketlane team is support us at any point of time and a very professional way
What problems is the product solving and how is that benefiting you?
Projects management for Implementation
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