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Onboarding made simpler and efficient
What do you like best about the product?
I really love the UI/UX of the product. It is super intuitive and it definitely makes onboarding experience great for the customers too as they have better clarity around whats happening.
What do you dislike about the product?
Nothing at this point in time to be honest.
What problems is the product solving and how is that benefiting you?
The project management piece behind onboarding has become much simpler with greater transparency around all the internal/external stakeholders
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Rocketlane is tool for mgmt and monitoring the project
What do you like best about the product?
Time sheet entry and project management and project monitoring
What do you dislike about the product?
Time sheet entry is slow and also the project overriew UI should be optimised
What problems is the product solving and how is that benefiting you?
Project tracking and monitoring
Easy to use tool that simplified our onboarding process
What do you like best about the product?
Ability to track projects, and Assigning tasks is simple and straightforward, We were really able to get trained on Rocketlane within 1-2 sessions because it was so easy to use.
What do you dislike about the product?
It would help to have the ability to track time spent on each task individually so that we can pause a task for a certain duration if necessary. It would also help to have more integrations with 3rd party tools.
What problems is the product solving and how is that benefiting you?
Problems we have solved using Rocketlane - Customer onboarding project plans are now centralized and can be tracked by internal and external stakeholders efficiently. It also makes the manager's job easier as they can track each project individually and also the number of man-hours being spent on onboarding customers at any given time. We were using Google Sheets for this earlier, which is not easy to use and difficult to take seriously.
Must have tool for SaaS implementation project management
What do you like best about the product?
Easy ability to divide each project into tasks and further allot time taken for each task
What do you dislike about the product?
Nothing so far. Will be keen to update this at a later point of time.
What problems is the product solving and how is that benefiting you?
- Easy to track project and status and easier to hold our customers accountable for the tasks which are dependent on the customer
- Ability to measure efforts put into specific projects/tasks
- Excellet customer support on tool
- Ability to measure efforts put into specific projects/tasks
- Excellet customer support on tool
Great tool for Project Management and an excellent team!
What do you like best about the product?
It's a robust tool that helps demarcate responsibilities. The project status is visible to all stakeholders and this helps in achieving deadlines. It has a very intuitive UI and different templates that can be used to manage different stages of a project. On a high level, the tool is super useful to identify problems and bottlenecks!
What do you dislike about the product?
Nothing to dislike. The team is doing an amazing job!
What problems is the product solving and how is that benefiting you?
It saves a lot of time and effort by improving collaboration on a project. As we go over the multiple stages, it helps us make decisions and get feedback from the key stakeholders.
Easy to use
What do you like best about the product?
Nice interface breaks down the timeline simply easy to share
What do you dislike about the product?
Need additional training and standard templates
What problems is the product solving and how is that benefiting you?
Visibility in project timelines
Mid market client onboarding has saved hours of our time
What do you like best about the product?
Collaboration between our customers and implementation specialists has become more streamlined. The ability to create private tasks with necessary stakeholders has removed the pain of having long threads of emails. If needed, we are always able to make a task or a document open to all members of the customer's organization if necessary.
What do you dislike about the product?
Would like more information about multi-language capabilities. We were not able to dig deeper into this requirement. Some knowledge around this would be helpful.
What problems is the product solving and how is that benefiting you?
- Reduced usage of multiple tools for project management during the implementation phase.
- Improved customer stakeholder management with private views
- Reduced implementation time with decreased sales cycles.
- Improved customer stakeholder management with private views
- Reduced implementation time with decreased sales cycles.
Great tool to manage projects and people!
What do you like best about the product?
The ability to share only what is needed without sharing the whole project. The ability to have private notes, tasks and messages within your organization.
What do you dislike about the product?
So far, nothing. It is pretty straightforward to use.
What problems is the product solving and how is that benefiting you?
We used a different tool but it required a lot to learn for customers who had never used it. With Rocketlane, they don't have to learn a new tool because we can just send a recap of tasks due via email.
Great all in one onboarding platform!
What do you like best about the product?
The platform is easy to use and understand. This makes it easy for us to convey onboarding timelines to customers and set realistic expectations with them. It's very easy to collaborate with customers on Rocketlane, which improves the quality of customer care we offer.
What do you dislike about the product?
It'd be nice if there was a more comprehensive knowledge base. I'd also like to see the product grow with time as it's relatively new and could be more powerful as features are added
What problems is the product solving and how is that benefiting you?
Its very important for us to stick to a customers desired go live date during implementation. However, customer requirements alter constantly during onboarding. The platform makes it easier to prioritise customer needs.
Solid Onboarding Software!
What do you like best about the product?
Rocketlane is very simple to use. We went through training with our CSM and now have a very solid understanding of how the tool works! My entire CSM team uses the tool and so far everyone has seen the value.
What do you dislike about the product?
Just like all newer software, there can be kinks in the tool. Luckily, the team at Rocketlane is on top of their chat and customer service so we know when issues will be fixed!
What problems is the product solving and how is that benefiting you?
Rocketlane helps us streamline all of our ongoing projects so that none of them get lost or forgotten about. We can also keep each project updated in real-time to make sure leadership knows each project's status.
Recommendations to others considering the product:
None
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