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I would recommend Rocketlane as a Project Management Software to all my colleagues.
What do you like best about the product?
The best thing or feature of Rockelane is that you can tag your clients for any particular requirement or dependencies in any task and the fact that they have full view of the stages if the Task.
What do you dislike about the product?
It does feel a bit overwhelming in the beginning but once you start using it you understand its importance and how easy it makes your day.
What problems is the product solving and how is that benefiting you?
We are using it as a Project Management Tool where we onboard clients and also use it for creating a transparent system so as the client can have complete access of different stages of the task.
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Rocketlane is rocking..!!
What do you like best about the product?
- Integration with Salesforce
- Integration with Google office suites
- Clarity for inputting information
- UI is super wonderful
- Easier to collaborate among team members
- Integration with Google office suites
- Clarity for inputting information
- UI is super wonderful
- Easier to collaborate among team members
What do you dislike about the product?
Nothing that I can think of. Most of the required features are in place. A quick chat feature addition would be an added advantage for in-sync communication among teams members.
What problems is the product solving and how is that benefiting you?
- Customer onboarding
- Handling customer requests and tracking the dependencies
- Overall project management for PoC schedule and managing comms among team members.
- Handling customer requests and tracking the dependencies
- Overall project management for PoC schedule and managing comms among team members.
One stop solution to find all the the information.
What do you like best about the product?
It makes the organization's information more system-oriented than person-oriented.
What do you dislike about the product?
The learning curve is a bit time-consuming.
What problems is the product solving and how is that benefiting you?
Making information available for all without making it confined to a person.
Contextualized Conversations and More
What do you like best about the product?
- Customer View/CX aesthetics and features are engaging
- Task level conversation that preserves context and is key to focused communication
- Notifications that are comprehensive and customizable
- Bult-in CSATs
- Task level conversation that preserves context and is key to focused communication
- Notifications that are comprehensive and customizable
- Bult-in CSATs
What do you dislike about the product?
As a budding product, there are some expected features that are either absent or not fully developed. The team at Rocketlane has been responsive which has resulted in the release of new features and others prioritized on their roadmap
What problems is the product solving and how is that benefiting you?
We have moved away from managing projects in spreadsheets and now operating in a systematic way with Rocketlane templates which we can track project progress and gain data driven insights and trends
Brilliant product and outstanding service & support
What do you like best about the product?
The product ticks all of the boxes we were looking for from an Onboarding tool - the dynamic templates and resource management aspects are especially noteworthy
What do you dislike about the product?
Haven't found one thing that I dislike so far, everything we've raised with the team has either been addressed instantly or they already had on their roadmap, can't fault the team!
What problems is the product solving and how is that benefiting you?
We needed a tool that would allow us to deliver projects more efficiently but also allow us the flexibility our projects demand and we've found that with Rocketlane. The team can't stop raving about the chat and customer portal elements too.
One stop solution for onboarding
What do you like best about the product?
- Team and Project Management -- helps manage workload and measure time utilization of the resources
- Customer Success - Best in class customer success team put in place to guide you throughout the project
- Project templates - Multiple Templates help in managing different milestones for a single project
- Customer Success - Best in class customer success team put in place to guide you throughout the project
- Project templates - Multiple Templates help in managing different milestones for a single project
What do you dislike about the product?
Hubspot integration can be simpler, dependency on Zapier can be avoided.
What problems is the product solving and how is that benefiting you?
Time management.
Resource management.
improved customer engagement after implementing RocketLane
Resource management.
improved customer engagement after implementing RocketLane
Extensive Task Management
What do you like best about the product?
I like the fact that I can have custom task fields and categorize all my tasks into different buckets. Very easy to analyze and stay on top of things!
What do you dislike about the product?
Can't customize the customer portal's UI completely. I can selectively disable modules and have branding, but not completely overhaul the UI for different customers.
What problems is the product solving and how is that benefiting you?
Easier to run implementation projects when customers also have visibility and are a part of the process.
Great Collaborative Experience
What do you like best about the product?
Rocketlane allows both, me, and my customers to easily work on projects together and have visibility of the progress. This was something I did not have earlier.
What do you dislike about the product?
Rocketlane does not have a mobile app yet. This is something I personally would appreciate and I'm sure the team is working on this.
What problems is the product solving and how is that benefiting you?
First value for the customer wasn't great, which led to increased churn. Now we are trying to turn this around using Rocketlane, we are seeing the first engagement go much smoother.
Reliable project management tool
What do you like best about the product?
Simple & easy user interface and has all the functionalities on managing projects.
What do you dislike about the product?
None, so far all the requirements meet the expectations.
What problems is the product solving and how is that benefiting you?
Having the tasks visibilities with the dateline in graph form, provide transparency to the project team on the project performance if able to meet the dateline.
Levelled up our onboarding experience
What do you like best about the product?
The best part about this platform is the clean user experience for our users. Had a good onboarding experience with the Rocketlane team.
What do you dislike about the product?
The customer portal experience can be enhanced.
What problems is the product solving and how is that benefiting you?
Handling complicated onboarding processes is well handled by Rocketlane. Specifically project management.
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