Rocketlane
RocketlaneReviews from AWS customer
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Great tool for onboarding and project management!
What do you like best about the product?
Rocketlane takes care of everything that is involved in project implementation and helps you collaborate with your client. The aspects right from setting up phases, creating tasks, sub-tasks, assigning owners etc. to giving an entire 360 degree analytical view of the ongoing projects are quintessential for any org that has a complex implementation process with dependencies on the client's teams. This helps with timely project delivery with stakeholders having a clear picture on the entire implementation process.
What do you dislike about the product?
Nothing as of now but would love if they could release something that can handle the post-implementation customer lifecycle.
What problems is the product solving and how is that benefiting you?
We are managing and tracking all our onboardings/implementations on Rocketlane. This has made our onboarding streamlined and structured. Also, it gives macro-level monitoring to the stakeholders of the projects for both our team and the client's team
Implementation takes two to tango
What do you like best about the product?
Rocketlane allows you to share implementation progress with customers to ensure transparent, accountable, and effective processes are in place, and the partnership is set up for success. The team is also amazing and quick to respond and add desired features.
What do you dislike about the product?
Nothing really. Everything was as communicated. I would say that the email features that are being developed would be helpful, and I look forward to that. This is a slick platform.
What problems is the product solving and how is that benefiting you?
How to share our implementation work with our customers, stop looking for files in the email thread, sharing tasks and their progress, chat internally and externally.
Great value and amazing functionality
What do you like best about the product?
Love the rich functionality of the platform. Given how early in the stage they are, I can only imagine what's coming next.
I use it with HubSpot, where I zap my deal stages to creating new "projects" in Rocketlane. Pretty simple setup, and does what my customer success needs it to do.
I love the magic link functionality, where my customers can login without a need to remember their login/password, which makes it super easy to manage.
I use it with HubSpot, where I zap my deal stages to creating new "projects" in Rocketlane. Pretty simple setup, and does what my customer success needs it to do.
I love the magic link functionality, where my customers can login without a need to remember their login/password, which makes it super easy to manage.
What do you dislike about the product?
The only thing that I don't like is the lack of native HubSpot integration. But that's a matter of time until they enable it.
Besides that, there's nothing in the product that I would strongly dislike.
Besides that, there's nothing in the product that I would strongly dislike.
What problems is the product solving and how is that benefiting you?
Problems solving - customer onboarding plan. Systemized, centralized, executable, and traceable.
Benefits - I know where each one of my new customers are on their onboarding journey.
Benefits - I know where each one of my new customers are on their onboarding journey.
Recommendations to others considering the product:
This is by far the best value you get when it comes to customer onboarding tools
Rocketlane helps us grow!
What do you like best about the product?
Its Easy to use, clean look, and very intuitive
What do you dislike about the product?
I dont have any dislikes at this time, its what we need!
What problems is the product solving and how is that benefiting you?
Staying organized, onboarding more clients with ease.
Recommendations to others considering the product:
It will make your business look more professional as you interact with clients. Understand that Rocketlane built a great software despite how young they are as a company.
An Onboarding Software that will delight your customers
What do you like best about the product?
Rocketlane at heart is a fantastic project management solution that fits amazingly well for SaaS customer onboarding. The ability to actively collaborate with the customer stakeholders on different aspects of onboarding is a game-changer. Both parties get a transparent view of where things stand and the gap that needs to be acted upon. Rocketlane promotes a culture of shared accountability which is the most striking aspect of the tool. Both our implementation managers and the customers love it. I cannot be more pleased - its well-designed fit-for-purpose tool not only eases the pain of onboarding but also makes it a pleasurable experience.
What do you dislike about the product?
I wish there is a way to continue to use the tool for CS use cases post onboarding.
What problems is the product solving and how is that benefiting you?
We use Rocketlane to manage all our customer onboarding. We are now able to objectively plan, measure, execute onboarding goals.
Great tool with great support
What do you like best about the product?
The way projects are organized allows for a clear picture without going into each to check status. Very easy to learn and manipulate. Great support team at the ready to answer questions and quick at improving the app with suggestions given.
What do you dislike about the product?
Don't have any dislikes. Have spoke with them with case specific time tracking and file uploading/downloading capabilities.
What problems is the product solving and how is that benefiting you?
Better project visibility at a glance.
Great tool that solves for client onboarding hurdles
What do you like best about the product?
Customers have on demand visibility on the project. They understand the next steps, the roadblocks, and what needs to be done on both sides. This saves a lot of time spent on back-and-forth communication and allows for more productivity and tangible results.
What do you dislike about the product?
Add some features for adding bulk tasks..Need to increase speed
What problems is the product solving and how is that benefiting you?
"1. Lack of visibility
2. Ease of management of working on multiple projects
3. Visibility for customers and ease of collaboration
4. Better Onboarding experience for the clients"
2. Ease of management of working on multiple projects
3. Visibility for customers and ease of collaboration
4. Better Onboarding experience for the clients"
Easy Project management tool
What do you like best about the product?
"The application is extremely simple to use.
Our customers have also grasped the customer portal with great zeal. They are able to easily navigate on the customer portal and work along with us on our projects. Collaborating on Rocketlane has been a fantastic experience for both our team and our clients."
Our customers have also grasped the customer portal with great zeal. They are able to easily navigate on the customer portal and work along with us on our projects. Collaborating on Rocketlane has been a fantastic experience for both our team and our clients."
What do you dislike about the product?
Nothing to say everything good.automatic time calculation would be nice
What problems is the product solving and how is that benefiting you?
"- Standardised Onboarding process
- Reports and Dashboards
- Automated notification and reminders"
- Reports and Dashboards
- Automated notification and reminders"
Intelligent tool and great addition for all customer onboarding teams
What do you like best about the product?
I appreciate how intuitive it is and how it helps me to be proactive. I now know what tasks and projects I need to prioritise when I start my day. Many mundane tasks, such as status updates and follow-ups, can be automated using Rocketlane.It is easier to complete projects on time, and it has allowed me to save significant time and focus on tasks that add value. The CSATs feature is the icing on the cake; it has helped me in understanding the customer's pulse at critical junctures in the onboarding journey.
What do you dislike about the product?
I'm not facing any issues and there's nothing to dislike
What problems is the product solving and how is that benefiting you?
Using legacy tools like excels and google sheets for onboarding customers wasn't proving to be a great experience. And the general lack of cadence was proving to be difficult to scale our onboarding process
Powerful tool for client onboarding
What do you like best about the product?
When it comes to client onboarding, there is always that sweet spot in terms of sharing the appropriate level of insights with customers. With Rocketlane, I can invite my customers to collaborate on the project while also controlling what information I want my customers to see. The private tasks, messages, and document space have been extremely helpful in being thorough with my project while also sharing only the necessary and relevant information with my customer, resulting in a seamless experience for them as well.
What do you dislike about the product?
I'm not facing any issues and there's nothing to dislike
What problems is the product solving and how is that benefiting you?
Clients' lack of active participation and understanding of roles and responsibilities frequently resulted in a clumsy onboarding process. Also, when plans are presented on Excel or Google Sheets, they simply see it as another excel sheet that will eventually pile up in a dusty corner.
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