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It enabled us to automate User journey and their respective behavior
What do you like best about the product?
User Journey Automation, UI, Multiple ways execute the SMS campaigns and Ms. Tripti Negandhi, the way she handles our queries and patiently listen our concernd and address those concerns further to solve it. I would highly recommend her for all upcoming account gets. This positive feedback should be taken into consideration for her next appraisal cycle.
What do you dislike about the product?
Nothing as of now. Maybe would have add more features in analytics like creating user cohort in order to capture LTV of the user.
Most important: It should allow us to make changes in existing Live journey (Email) as for each small change we would like to make we are do not have choice but to clone the journey everytime.
Most important: It should allow us to make changes in existing Live journey (Email) as for each small change we would like to make we are do not have choice but to clone the journey everytime.
What problems is the product solving and how is that benefiting you?
Clevertap is enabling us automate user journey with customized communication rolling out to specific set of users. It is currently one of the most important tool we have in marketing. It also help us to take right business decisions too.
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CleverTap is One Stop solution for Customer Engagement & Data Analytics
What do you like best about the product?
The overall capability to engage the audience at very granular levels is mind blowing. You could pinpoint a to any customer behaviour, create an event and drive engagement from there on.Journeys make the task much easier with omni channel capabilities, be it email, Whatsapp or Push Notifications etc. And then analysis is available for each of the nodes in the journey. The interface is quite simple to use yet it solves many problems to a very granular level.
What do you dislike about the product?
There are no downsides, just sthe scope of futher improvements.
Large sets of data analysis may take a few seconds to load. Though i don't mind that, but then, there is a little scope for improvement here.
Large sets of data analysis may take a few seconds to load. Though i don't mind that, but then, there is a little scope for improvement here.
What problems is the product solving and how is that benefiting you?
Omni Channel Engagement with customers, basis their live behaviour or past trends is a big plus. I do not have to toggle around multiple tools to set up any kind of customer engagements. Journeys have helped rationalise customer engagements and achieve various segment wise targets.
Improving User Engagement with Clevertap
What do you like best about the product?
CleverTap has been a great upgrade from our previous marketing tool. It has a lot of useful features for improving customer engagement. It has helped us create real-time journeys and make specific granular user segments. The real-time analytics and reports have also been great! The interface is very user-friendly, making the campaign setup intuitive and smooth.
What do you dislike about the product?
While CleverTap has great features, there is a learning curve in figuring the platform out and then using its features to the fullest.
What problems is the product solving and how is that benefiting you?
CleverTap has made user engagement a lot easier. Previously the systems we were using had a long latency for the data flowing in from multiple systems. Here, that has become a lot faster and seamless. Also, by having targeted campaigns and creating personalized journeys, we have had better user responses on Emails, SMS, and WhatsApp channels.
In short, CleverTap has played a key role in helping us create great user journeys and step up our marketing game.
In short, CleverTap has played a key role in helping us create great user journeys and step up our marketing game.
Great Martech Product and Amazing CSM Support..!!
What do you like best about the product?
Clevertap has been a great tool for me as a CRM Marketer. I have been using other platforms aswell but the kind of Data Analysis,Segmentationa,Personalisation & CSM Support has been amazing.
What do you dislike about the product?
Nothing much to complain about. So all good :) Tripti Negandhi Made sure that we dont have much to Dislike Clevertap.
What problems is the product solving and how is that benefiting you?
Segmentation, Personalisation and Automated User Flows has been a key area where we as a team were benefited from clevertap.
Great platform for user engagement
What do you like best about the product?
1. User friendly platform for setting up campaigns
2. Analytics and reports quite helpful and easy to obtain
3.Features used for marketing campaigns are great.
4.Clevertap team is approachable and very helpuful. Special mention to Ashutosh and Abezeer.
2. Analytics and reports quite helpful and easy to obtain
3.Features used for marketing campaigns are great.
4.Clevertap team is approachable and very helpuful. Special mention to Ashutosh and Abezeer.
What do you dislike about the product?
No major dislikes but looking forward for few improvements in journey reports and data
What problems is the product solving and how is that benefiting you?
Manual work is reduced to quite a exent with event based triggers for journeys and campaigns. We are able to customize the communications based on the user attributes and actions.
Extracting data for deeper analysis feature is quite helpful.
Extracting data for deeper analysis feature is quite helpful.
Clevertap is a decent tool but the service & support can be improved a lot
What do you like best about the product?
The ease of setting up and sending the campaigns is amazing, it's just few clicks and you are done with the campaign setup
What do you dislike about the product?
The customer support is very poor in clevertap, every issue takes a long time to be addressed and solved
What problems is the product solving and how is that benefiting you?
Clevertap helped us connect with the users via varioud push notificaitons and it was super easy to send out notifications and test the experiments
A powerful tool for Omnichannel Marketing and Automation
What do you like best about the product?
Segmentation Capabilities
Journey Builder
Ombi-channels integration
Geographical Targeting
Personalization capabilities
SMS Link tracking
Scribe feature - AI integration
Clevertap Support in assisting and query resolution
Journey Builder
Ombi-channels integration
Geographical Targeting
Personalization capabilities
SMS Link tracking
Scribe feature - AI integration
Clevertap Support in assisting and query resolution
What do you dislike about the product?
Campaign Analytics Custom Dashboard creation
Analytics of compiled campaign and journey & Report generation ( Consolidated report of ad-hoc campaigns and journey is required, currently this needs to be done offline by downloading the reports separately and compiling them)
There is no option to modify the journey once made live/ Journey variations
Analytics of compiled campaign and journey & Report generation ( Consolidated report of ad-hoc campaigns and journey is required, currently this needs to be done offline by downloading the reports separately and compiling them)
There is no option to modify the journey once made live/ Journey variations
What problems is the product solving and how is that benefiting you?
CRM marketing and managing of Users. Onboarding and Retention of users by targeting them via multiple channels from a single CRM platform and Analysing the campaign's responses and user behavior.
Powerful product for user engagement and analytics
What do you like best about the product?
CleverTap is easy to use and anyone can easily understand. The overview document is also very helpful which helps to understand the product in detail. We are using CleverTap mostly for push notifications, in-app messaging which has boost our products and gain the traffic which we were expecting.
So going forward we are also trying to do email marketing and SMS via CleverTap so that our all marketing/promotions will be analysed only in a single product. Their reports are also in detail which helps in analysing the campaigns which were executed. CleverTap support team is very supportive and knowledgeable and they support in each and every concers/queries within 24hrs.
So going forward we are also trying to do email marketing and SMS via CleverTap so that our all marketing/promotions will be analysed only in a single product. Their reports are also in detail which helps in analysing the campaigns which were executed. CleverTap support team is very supportive and knowledgeable and they support in each and every concers/queries within 24hrs.
What do you dislike about the product?
There are some areas which can be improved. For example, since we have largest database the number of profiles the dashboard and internal pages takes time to load which is time consuming.
Also some new push templates has to be introduced so that we can do better user engagement
Also some new push templates has to be introduced so that we can do better user engagement
What problems is the product solving and how is that benefiting you?
New push templates has to be introduced so that we can do better user engagement and performance of the portal which has largest number of profiles with reporting.
One-Stop solution for customer engagement
What do you like best about the product?
Clevertap has comprehensive segmentation options for targeted marketing campaigns, easy A/B testing capabilities for optimizing marketing efforts, and multi-channel messaging options (email, SMS, push notifications, Whatsapp, etc).
What do you dislike about the product?
The visibility of campaign metrics for SMS is limited compared to other channels
Suggestion:
Enhance the dashboard by adding all campaign metrics
Suggestion:
Enhance the dashboard by adding all campaign metrics
What problems is the product solving and how is that benefiting you?
Clevertap is solving various problems like Improving funnel conversions with insightful user journeys, and real time communications, optimizing costs through targeted segmentation, offering all retention campaign channels in one place.
Best tool for execution of Omni channel campaigns
What do you like best about the product?
Journeys and its features
Ease of setting up and execution of campaigns
Ease of setting up AB tests
Ease of setting up and execution of campaigns
Ease of setting up AB tests
What do you dislike about the product?
CRM Revenue Attribution is not possible.
iOs push impressions are not being captured currently
iOs push impressions are not being captured currently
What problems is the product solving and how is that benefiting you?
Deeper segmentation, Ease of applying complex segments
Journeys on live segments
Journeys on live segments
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