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Clevertap Review
What do you like best about the product?
Campaigns are very well excecuted. Insights are very well shown.
What do you dislike about the product?
Support is little delay, else everything works great.
What problems is the product solving and how is that benefiting you?
Insights on Clevertap are very accurate which helps in decision making in various future campaigns.
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Customer Engagement Automation Made Easy
What do you like best about the product?
That it provide cross channel support, provides easy segmentation as per customer behaviours, can be easily customised and automated , plus can easily record users functionalities.
What do you dislike about the product?
That it is quiet complex and have many things which need to be work on as example , it records a single user as multiple user, pricing is also quiet okay but not good, and just some basic integration challenges.
What problems is the product solving and how is that benefiting you?
It helps us to send mails and sms to user who have triggered the events related to the business conditions, automation made it easy to have mails and sms generated automatically, insights made easy to check the events occured by users. So it simply makes our task easy.
Feedback
What do you like best about the product?
CT is very good platform for running the campaigns and helps us in many ways like campaign performance
What do you dislike about the product?
SMS Clicks is not captured by CLEVER TAP which makes our task difficult
What problems is the product solving and how is that benefiting you?
Clever tap solves our all problems tracking the data clicks and other metrics
Best Marketing Automation Tool
What do you like best about the product?
It is an open-ended tool with an endless capacity to integrate with 3rd party API's. Creating App Push, Web Push, SMS, and Email is easy for anyone to use. Quick and Easy Analytics for user behaviour top notch.
What do you dislike about the product?
Reporting parts can be better, which makes it easy for management to see and make decisions. Currently, it is more of marketing folks-driven reports.
Adding more features on regular basis will be a plus.
Adding more features on regular basis will be a plus.
What problems is the product solving and how is that benefiting you?
Using CleverTap, we can create customer journey-level funnels and start identifying the leaky buckets. Campaign and marketing automation helps solving customer journey issue.
Clevertap: The must have tool for campaign analytics and A/B testing
What do you like best about the product?
Logic-based A/B testing, multivariate testing, omnichannel campaigns, behavioral analytics and personalization are the best features of the Clevertap. Also, the integration support and campaign automation are best in industry
What do you dislike about the product?
Clevertap provides support for simple queries but doesn't support complex analytics and hence is required to integrate and parse data to other analytics platforms. Also, the cost is on the higher side compared to Mixpanel and Segment
What problems is the product solving and how is that benefiting you?
Clevertap provides the outcomes of the marketing campaign with insights, behavioral analytics, engagement and omnichannel responses to take quick decision for next best thing on the application
Clevertap User from 7 years, 2 Startups
What do you like best about the product?
It's one of the easiest tool out their when it comes to analyse your app data and act upon it. We use CT for analyzing user behavior and engaging users at different point of user journey. The support is awesome through. We used it first while building mobile browser and second time while building BabyG app - happy journey I can say!
What do you dislike about the product?
Waiting for AI to kick in meaningfully in the product. Nothing to be unhappy about otherwise.
What problems is the product solving and how is that benefiting you?
We use analytics and engagement primarily to understand user behavior and act upon it through engagement triggers.
One of the best tools in the market
What do you like best about the product?
1. UI - really simple and straight-to-point UI.
2. Customer Support - they are really quick in helping with the resolution.
3. Data Analytics
2. Customer Support - they are really quick in helping with the resolution.
3. Data Analytics
What do you dislike about the product?
1. Prioritization feature is missing.
2. Journeys could adopt more features like on-the-fly changes to campaign entry
2. Journeys could adopt more features like on-the-fly changes to campaign entry
What problems is the product solving and how is that benefiting you?
CleverTap provided multi-channel communication with users, thus helping us build one journey that can utilize PN, Email, SMS, and/or WhatsApp within the same journey. Apart from this reaching users via various channels (especially Push Notification) to communicate with users at different stages of customer lifecycle.
Single solution for multiple data analytics to achieve growth marketing goals.
What do you like best about the product?
I like using Clevertap because the data that it provides helps me a lot in analyzing and formulating decisions that could help me achieve my goal.
What do you dislike about the product?
It might be better to have more options for searching for users,
Improved the accuracy and real-time reflection of data; sometimes, the data takes time to reflect.
Improved the accuracy and real-time reflection of data; sometimes, the data takes time to reflect.
What problems is the product solving and how is that benefiting you?
Clevertap provides a clear view of what’s happening on the ground, what our users are doing, and that is beneficial on our part since we can derive the best action point to implement
The revolution in how you interact with customers: Omnichannel with data-driven way.
What do you like best about the product?
1. Journey Builder facilitates easy, automated, and swift omnichannel communication for marketers.
2. Strong personalization capabilities.
3. Analytics helps marketers gain a comprehensive understanding of customer behavior.
4. Powerful data activation enables the creation of customer outreach campaigns anywhere.
5. Great support and documentation.
2. Strong personalization capabilities.
3. Analytics helps marketers gain a comprehensive understanding of customer behavior.
4. Powerful data activation enables the creation of customer outreach campaigns anywhere.
5. Great support and documentation.
What do you dislike about the product?
1. Documentation on some features, such as Native Display and Bulletins is still vague and difficult for marketers to understand.
2. Encountering Unicode UTF-8 encoding errors during personalization.
3. Unable to send unique vouchers.
These are minor issues, but they are areas for improvement for CleverTap to enhance their product.
2. Encountering Unicode UTF-8 encoding errors during personalization.
3. Unable to send unique vouchers.
These are minor issues, but they are areas for improvement for CleverTap to enhance their product.
What problems is the product solving and how is that benefiting you?
CleverTap is a "coach" that helps us completely transform our way to engage and retain customers. All campaigns are personalized and automated based on seamless customer data.
Instead of relying on Developer teams to coordinate campaign execution, now, with CleverTap, marketers can proactively create individual campaigns or customer journeys using pre-built features.
Marketers gain the ability to approach and analyze customers accurately through each feature that CleverTap provides.
Instead of relying on Developer teams to coordinate campaign execution, now, with CleverTap, marketers can proactively create individual campaigns or customer journeys using pre-built features.
Marketers gain the ability to approach and analyze customers accurately through each feature that CleverTap provides.
Fulfils all data requirements
What do you like best about the product?
the interface is very well structured and is easy to use
What do you dislike about the product?
if there was an option to see why data wasn't populated for a funnell or event we can use it to rectify the problem
What problems is the product solving and how is that benefiting you?
It's a one-stop tool for all day-to-day data requirements and business performance. The ease of use adds to the utility of the software. Clevertap makes data visualization and taking informed decisions very easy.
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