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An effective tool for user engagement
What do you like best about the product?
1. Clevertap offer various features for enhancing customer engagement. Analytics and customer engagement tools like campaign, journey plays an important role here.
2. The customer support is great. We have received excellent support from Sreeram whenever there is any urgent queries.
3. Clevertap allows us to segment users effectively resulting in relevant campaigns
4. It is very easy to use and user friendly interface.
2. The customer support is great. We have received excellent support from Sreeram whenever there is any urgent queries.
3. Clevertap allows us to segment users effectively resulting in relevant campaigns
4. It is very easy to use and user friendly interface.
What do you dislike about the product?
Edit option is not available in Analytical trends. We will have to recreate trends each time.
What problems is the product solving and how is that benefiting you?
Clevertap's data analytics helps us to create meaningful analytics to track and derive the growth of the product.
Personalized campaigns and notifications helps us to connect with users individual level results in increased user satisfaction.
Personalized campaigns and notifications helps us to connect with users individual level results in increased user satisfaction.
Simple yet Intuitive!
What do you like best about the product?
CleverTap is fairly easy to use for the basic user but if you want to dive deeper into specific items - you can! It's very in-depth for analytics and very importantly it's very quick. The team uses it every day. Another great aspect is the constant support; their team is always ready to assist us in improving the set-up!
What do you dislike about the product?
We've had trouble catching on with the terms that CleverTap uses compared to how we identify specific items within the organisation. This caused some confusion internally, but after taking the CleverTap university courses, we've managed to overcome that barrier.
What problems is the product solving and how is that benefiting you?
We needed an all-in-one solution for our company that we could use across many of our verticals, followed by the fact that we need to use it for 2 organisations within the same company umbrella, so there are some complications in the setup but the CleverTap team has managed, and still is managing, to get through all the different hurdles.
A tool with high automation potential
What do you like best about the product?
Simple construction of journeys using different channels and advanced functionalities that allow reaching customers easily.
What do you dislike about the product?
A complex data model to manage.
What problems is the product solving and how is that benefiting you?
Marketing automation through events and channels
Very capable omni channel marketing tool.
What do you like best about the product?
1. Support and Domain management services for email.
2. Homogenous campaign setting across all channels (Email, WhatsApp, push etc.)
2. Homogenous campaign setting across all channels (Email, WhatsApp, push etc.)
What do you dislike about the product?
1. Too many customization options.
2. UI could be better.
2. UI could be better.
What problems is the product solving and how is that benefiting you?
As we are an investment platform, with our own requirements with journeys and campaigns, Clevertap systems handle it very smoothly.
Helped streamline our marketing activities
What do you like best about the product?
They have very detailed documentation, which makes it easy to adapt it into your ecosystem.
What do you dislike about the product?
I believe they should work towards building a more comprehensive dashboard, where I can clearly track my campaigns
What problems is the product solving and how is that benefiting you?
Marketing Automation mainly, helps us understand more about our user's behavior and let us build more personalized experiences.
Great For Automation
What do you like best about the product?
What I like best about CleverTap is its ability to automate my campaigns. This feature has made it incredibly easy for me to plan ahead and execute marketing campaigns efficiently
What do you dislike about the product?
One aspect of CleverTap that I find challenging is the accuracy of the data it provides. There have been instances where the data from CleverTap doesn't align with what we have on our backend systems. This discrepancy can sometimes create confusion and make it difficult to trust the insights and analytics generated by the platform
What problems is the product solving and how is that benefiting you?
Customer Engagement Timing: CleverTap has helped me determine the most suitable times to engage with our customers. Through its insights and analytics, I can identify when our customers are most active and responsive, allowing us to time our communications and marketing campaigns more effectively.
Understanding User Behavior: CleverTap provides in-depth insights into user behavior within our application. This has been invaluable in helping us understand how users interact with our app, what features they engage with the most, and where they might encounter issues. This knowledge allows us to optimize our app's user experience and make data-driven decisions to enhance user satisfaction.
Understanding User Behavior: CleverTap provides in-depth insights into user behavior within our application. This has been invaluable in helping us understand how users interact with our app, what features they engage with the most, and where they might encounter issues. This knowledge allows us to optimize our app's user experience and make data-driven decisions to enhance user satisfaction.
CleverTap - A Clever Way For Multi Channel Marketing
What do you like best about the product?
There are many feature which are very useful for tapping our customer & prospects.
- Automated Jouneys & campaigns
- Data Segmentation
- Multiple Engagement channel integration
- New UX is quite good for setting up things!
- Automated Jouneys & campaigns
- Data Segmentation
- Multiple Engagement channel integration
- New UX is quite good for setting up things!
What do you dislike about the product?
Once the Journey is created we cannot edit the main setting - Option should be there.
What problems is the product solving and how is that benefiting you?
CleverTap is a one stop shop like platform, once integrated with multiple channels, we can manage all our campaigns, analytics, etc quite easily. CT Team member are very helpful like Tejas (who looks after emails channel) has helped us get back our effected domains from very low repo to high reputation.
CleverTap: Elevating Our Marketing Game!
What do you like best about the product?
Easy to Use Interface: CleverTap's UI is simple to use and doesn't require much technical knowledge, which aids in the efficient execution of our campaigns.
Multichannel Connectivity: CleverTap offers multichannel support that enables us to reach out to users via a variety of channels, including as push notifications, SMS, and emails.
Customer service is excellent: I really appreciate the support team which is working with us. Whenever we are in need of help with any kind of difficulties they always there to help us out. They are always happy to answer all our questions.
Multichannel Connectivity: CleverTap offers multichannel support that enables us to reach out to users via a variety of channels, including as push notifications, SMS, and emails.
Customer service is excellent: I really appreciate the support team which is working with us. Whenever we are in need of help with any kind of difficulties they always there to help us out. They are always happy to answer all our questions.
What do you dislike about the product?
Integration problems: It is difficult to link other products with CleverTap that we need to do our everyday tasks with your existing tech stack. Sometimes it requires more time to get past this obstacle.
Issues with Customization: I believe CleverTap has to work on tailoring their product to the requirements of the many industries they are dealing with because everyone has distinct problems that they are attempting to solve and a similar solution might not be effective for everyone.
Issues with Customization: I believe CleverTap has to work on tailoring their product to the requirements of the many industries they are dealing with because everyone has distinct problems that they are attempting to solve and a similar solution might not be effective for everyone.
What problems is the product solving and how is that benefiting you?
Use-case for A/B Testing: CleverTap's A/B testing has assisted us in analyzing what is more effective for us, fine-tuning our content, and understanding the overall outcomes.
Use-case for Segmentation and Personalization: We were able to segment our user base based on a variety of characteristics and behaviors and target them with individualized communications thanks to CleverTap's strong and efficient segmentation capabilities. In terms of conversion rates and user engagement, this has been highly successful.
Use-case for Segmentation and Personalization: We were able to segment our user base based on a variety of characteristics and behaviors and target them with individualized communications thanks to CleverTap's strong and efficient segmentation capabilities. In terms of conversion rates and user engagement, this has been highly successful.
Very good customer engagement platform and above average customer analytics platform
What do you like best about the product?
Campaigning tools at clevertap are very helpful and advanced (a couple of drawbacks aside). I highly recommend anyone who would need an advanced customer-reach platform.
What do you dislike about the product?
Customer support is somehow not very streamlined. I can see the effort and dedication in the support but not in the actual functionality. Also the analytics side is not as advanced as the campaigning side.
What problems is the product solving and how is that benefiting you?
Clevertap is solving discrepancy problems when dealing with customer engagement detailing and channels. Grouping all (most at least) of the communication channels in 1 place is very helpful.
Great Martech Product and Amazing CSM Support..!!
What do you like best about the product?
Clevertap has been a great tool for me as a CRM Marketer. I have been using other platforms aswell but the kind of Data Analysis,Segmentationa,Personalisation & CSM Support has been amazing.
What do you dislike about the product?
Nothing much to complain about. So all good :) Tripti Negandhi Made sure that we dont have much to Dislike Clevertap.
What problems is the product solving and how is that benefiting you?
Segmentation, Personalisation and Automated User Flows has been a key area where we as a team were benefited from clevertap.
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