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A powerful tool for Omnichannel Marketing and Automation
What do you like best about the product?
Segmentation Capabilities
Journey Builder
Ombi-channels integration
Geographical Targeting
Personalization capabilities
SMS Link tracking
Scribe feature - AI integration
Clevertap Support in assisting and query resolution
Journey Builder
Ombi-channels integration
Geographical Targeting
Personalization capabilities
SMS Link tracking
Scribe feature - AI integration
Clevertap Support in assisting and query resolution
What do you dislike about the product?
Campaign Analytics Custom Dashboard creation
Analytics of compiled campaign and journey & Report generation ( Consolidated report of ad-hoc campaigns and journey is required, currently this needs to be done offline by downloading the reports separately and compiling them)
There is no option to modify the journey once made live/ Journey variations
Analytics of compiled campaign and journey & Report generation ( Consolidated report of ad-hoc campaigns and journey is required, currently this needs to be done offline by downloading the reports separately and compiling them)
There is no option to modify the journey once made live/ Journey variations
What problems is the product solving and how is that benefiting you?
CRM marketing and managing of Users. Onboarding and Retention of users by targeting them via multiple channels from a single CRM platform and Analysing the campaign's responses and user behavior.
Best tool for execution of Omni channel campaigns
What do you like best about the product?
Journeys and its features
Ease of setting up and execution of campaigns
Ease of setting up AB tests
Ease of setting up and execution of campaigns
Ease of setting up AB tests
What do you dislike about the product?
CRM Revenue Attribution is not possible.
iOs push impressions are not being captured currently
iOs push impressions are not being captured currently
What problems is the product solving and how is that benefiting you?
Deeper segmentation, Ease of applying complex segments
Journeys on live segments
Journeys on live segments
Customer Engagement Automation Made Easy
What do you like best about the product?
That it provide cross channel support, provides easy segmentation as per customer behaviours, can be easily customised and automated , plus can easily record users functionalities.
What do you dislike about the product?
That it is quiet complex and have many things which need to be work on as example , it records a single user as multiple user, pricing is also quiet okay but not good, and just some basic integration challenges.
What problems is the product solving and how is that benefiting you?
It helps us to send mails and sms to user who have triggered the events related to the business conditions, automation made it easy to have mails and sms generated automatically, insights made easy to check the events occured by users. So it simply makes our task easy.
Clevertap User from 7 years, 2 Startups
What do you like best about the product?
It's one of the easiest tool out their when it comes to analyse your app data and act upon it. We use CT for analyzing user behavior and engaging users at different point of user journey. The support is awesome through. We used it first while building mobile browser and second time while building BabyG app - happy journey I can say!
What do you dislike about the product?
Waiting for AI to kick in meaningfully in the product. Nothing to be unhappy about otherwise.
What problems is the product solving and how is that benefiting you?
We use analytics and engagement primarily to understand user behavior and act upon it through engagement triggers.
One of the best tools in the market
What do you like best about the product?
1. UI - really simple and straight-to-point UI.
2. Customer Support - they are really quick in helping with the resolution.
3. Data Analytics
2. Customer Support - they are really quick in helping with the resolution.
3. Data Analytics
What do you dislike about the product?
1. Prioritization feature is missing.
2. Journeys could adopt more features like on-the-fly changes to campaign entry
2. Journeys could adopt more features like on-the-fly changes to campaign entry
What problems is the product solving and how is that benefiting you?
CleverTap provided multi-channel communication with users, thus helping us build one journey that can utilize PN, Email, SMS, and/or WhatsApp within the same journey. Apart from this reaching users via various channels (especially Push Notification) to communicate with users at different stages of customer lifecycle.
Best Omnichannel platform
What do you like best about the product?
Using CleverTap has been a great experience for me in terms of segmenting my audience, smooth way of executing the campaigns without being complicated. Mostly the product document is very clear to understand.
What do you dislike about the product?
There are very less number of errors. One is we cannot access the user data which was uploaded by another person in the team in CSV uploads section.
What problems is the product solving and how is that benefiting you?
Our SPOC from CleverTap support team helps us in resolving both minor and major issues which we face as difficult and it benefits to us in terms of finishing our job.
CleverTap is clever!
What do you like best about the product?
RFM, Journies, Easy to use. Customer support.
What do you dislike about the product?
Adding some features that help in App boarding like on page promotion of new features.
What problems is the product solving and how is that benefiting you?
CleverTap helped us in viewing and monitoring the user journey and to interact and send relevant messages that would help increasing engagement and sales.
All-in-one customer engagement platform
What do you like best about the product?
- Easy integration
- Clear implementation checklist
- Good references of use cases of a wide range of industries.
- Good analysis and customer insight tools
- Clear implementation checklist
- Good references of use cases of a wide range of industries.
- Good analysis and customer insight tools
What do you dislike about the product?
- Slow / no responses from Billing team for SouthAsia area.
- Don't support recommended tactics for campaigns.
- Don't support recommended tactics for campaigns.
What problems is the product solving and how is that benefiting you?
Track customer behaviours on our App.
Provide personalized marketing messages.
Provide personalized marketing messages.
CT Review - Great Communication platform
What do you like best about the product?
Analytics section - Funnels, pivots and cohorts creation and tracking.
Events tracking
External integrations
Communications
Journeys - Creation and communication module
Dashboard building
Ronnie as POC
Events tracking
External integrations
Communications
Journeys - Creation and communication module
Dashboard building
Ronnie as POC
What do you dislike about the product?
Nothing major and all of the queries and concerns have been resolved, setting up a process for support could be one of things that can be worked upon.
What problems is the product solving and how is that benefiting you?
Mapping out the journey structure ,internal and external communications.
Push notifications and user tracking.
User Segmentation and in conclusion Retention as a whole.
High level of personalization which leads to better engagement.
Push notifications and user tracking.
User Segmentation and in conclusion Retention as a whole.
High level of personalization which leads to better engagement.
Powerful marketing tool that has made our overall customer journey easier and efficient
What do you like best about the product?
Onboarding - This stage is a critical aspect and we are happy to say that CleverTap has a great process to onboard customers and a team that puts customer’s interests on top. This is especially true of a channel like Email, where correct warm-up can greatly enhance effectiveness. The onboarding team, expertly led by Amber, had a highly proactive approach with useful recommendations and timely interventions around multiple aspects, example - campaign volumes, domain health, etc. Regular meetings and status checks are conducted to ensure there is no slippage. We could complete the whole process in a very short time.
Product - Several useful features within Analytics, example- Funnels: which helps with easy and immediate access to the right segments to target. Other tools that help understand user behaviour based on demographics, open rates, click rates and best times for optimum open and click rates help in improving effectiveness.
Support - Appreciate the great support from our Success manager - Mrinal Deshmukh, who is very responsive and helps out on queries and issues in a timely manner.
Product - Several useful features within Analytics, example- Funnels: which helps with easy and immediate access to the right segments to target. Other tools that help understand user behaviour based on demographics, open rates, click rates and best times for optimum open and click rates help in improving effectiveness.
Support - Appreciate the great support from our Success manager - Mrinal Deshmukh, who is very responsive and helps out on queries and issues in a timely manner.
What do you dislike about the product?
The functionality of getting a valid profile picture against the sender ID is something which can be integrated and looked upon for Email services.
Email delivery rates can be shown even for email which are currently missing which can be included.
Email delivery rates can be shown even for email which are currently missing which can be included.
What problems is the product solving and how is that benefiting you?
With CleverTap, we are able to reach users in real-time based on their actions, by using event-based targeting, thereby improving the conversion rates of the campaigns.
With the help of the dashboard, we have a richer understanding of the user’s behaviour and the importance of factors such as geographic region, time of day, etc. Using these insights, we have been able to greatly improve upon the open rates of email campaigns.
With the help of the dashboard, we have a richer understanding of the user’s behaviour and the importance of factors such as geographic region, time of day, etc. Using these insights, we have been able to greatly improve upon the open rates of email campaigns.
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