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One-stop shop for Retention Engagement
What do you like best about the product?
Multi omni channels
Analytics
Ability to automate the campaigns
Ease of use
Support team is very helpful
Analytics
Ability to automate the campaigns
Ease of use
Support team is very helpful
What do you dislike about the product?
In our industry we require an dynamic refresh of the segments which clevertap currently doesn't support with.
Trigger live action comms on more than one event
Ability to configure control group at one single node in a journey rather than control group on the entire journey setup
Trigger live action comms on more than one event
Ability to configure control group at one single node in a journey rather than control group on the entire journey setup
What problems is the product solving and how is that benefiting you?
Execution of real time campaigns
Benefits of CleverTap
What do you like best about the product?
Omnichannel communication
Journeys
Analytics
Journeys
Analytics
What do you dislike about the product?
No dynamic segmentation - We have precomputed segments but it's not real time
Comparison of two event properties/user properties doesn't exist in analytics
Real time alerts don't exist in anlaytics
Comparison of two event properties/user properties doesn't exist in analytics
Real time alerts don't exist in anlaytics
What problems is the product solving and how is that benefiting you?
Real time communication, personlisation, ominchannel strategy, real time anlaytics etc.,
Good experience
What do you like best about the product?
I live CleverTap as it is a very good dashboard that has all channels of communication equipped in one. Moreover, their support team helps in resolving all problems and is very punctual.
What do you dislike about the product?
There is nothing to dislike about the platform.
What problems is the product solving and how is that benefiting you?
Analytics and bringing in ease during day-to-day execution
Empowering User-Centric Product Management
What do you like best about the product?
Clevertap is easy to use and navigating through the platform and accessing its features is relatively straightforward, which contributes to a smoother user experience.
We frequently utilise the platform to engage with our user base.CleverTap's user engagement tools, encompassing push notifications and personalized messaging campaigns, have been instrumental in establishing effective connections with our audience. The platform's ability to target specific user groups based on diverse criteria has proven highly effective, enabling us to gain valuable insights into user behaviour, campaign performance, and conversion rates.
The personalization features offered by CleverTap, notably user journey tracking and recommendation engines, have played a pivotal role in crafting tailored experiences for our users. We've experienced a seamless and positive interaction with their customer support team. They consistently display responsiveness and helpfulness whenever we encounter challenges or require assistance. Overall, our experience with CleverTap has been exceptionally rewarding, enhancing our ability to engage with users and optimize our marketing efforts.
We frequently utilise the platform to engage with our user base.CleverTap's user engagement tools, encompassing push notifications and personalized messaging campaigns, have been instrumental in establishing effective connections with our audience. The platform's ability to target specific user groups based on diverse criteria has proven highly effective, enabling us to gain valuable insights into user behaviour, campaign performance, and conversion rates.
The personalization features offered by CleverTap, notably user journey tracking and recommendation engines, have played a pivotal role in crafting tailored experiences for our users. We've experienced a seamless and positive interaction with their customer support team. They consistently display responsiveness and helpfulness whenever we encounter challenges or require assistance. Overall, our experience with CleverTap has been exceptionally rewarding, enhancing our ability to engage with users and optimize our marketing efforts.
What do you dislike about the product?
I have faced difficulties when it comes to searching for a particular user profile using a phone number. We rely on phone numbers as one of the key identifiers and need to access specific user profiles quickly and efficiently. The inability to search by phone number requires us to use alternative methods for user profile lookup, which can be less streamlined and efficient.
What problems is the product solving and how is that benefiting you?
CleverTap is a versatile solution that addresses crucial challenges in user engagement, targeting, data analysis, and personalization. It delivers tangible benefits such as increased user engagement, improved conversion rates, enhanced user satisfaction, and data-driven decision-making for continuous growth. CleverTap's segmentation capabilities help businesses tailor their messaging and marketing efforts to specific user groups based on behaviour, demographics, and preferences. CleverTap's robust analytics and reporting tools empower businesses to make data-driven decisions. The platform supports multiple communication channels, including email, SMS, push notifications, and in-app messages.
Best in class for communication infra
What do you like best about the product?
Great delivery rates, simple to use UI, great support
What do you dislike about the product?
There is absolutely nothing that I dislike about CT
What problems is the product solving and how is that benefiting you?
Higher delivery rates, customized notifcations
Great tool for customer engagement and analytics
What do you like best about the product?
Comes with CDP
Multi channel support
Great onboarding process - very responsive and always available
support team is also very quick to respond
ease of use for the end user with intuitive design
has native integrations with multiple tools
Ease of implementation
Multi channel support
Great onboarding process - very responsive and always available
support team is also very quick to respond
ease of use for the end user with intuitive design
has native integrations with multiple tools
Ease of implementation
What do you dislike about the product?
The customer 360 view is missing the engagement details. We cant see, what emails/pushes customer has recieved and opened or clicked on the customer profile itself. It needs to be searched through events.
What problems is the product solving and how is that benefiting you?
Previously we had different tools for Push notifications and emails so our biggest challenge was to have automated journey which could use both elements. Clevertap having both features togethers makes it simple for us to use multi--channel journeys. Clevertap also comes with an in-built CDP which were needed to run campaign analytics for effectivity. Clevertap is easy to use from an end user prespective so there is no more dependancy on tech team to help with segments and setting up campaigns, market users are able to execute campaigns from start to finish. With the email onboarding process, we had great support from the clevertap team, they helped us decide on the goals for IP warming, shared the plan and checked on the progress on a regular basis to see if the process was smooth. This helped us getting the IP warming done in a very fast and smooth process.
One stop solution for user analytics and engagement
What do you like best about the product?
1. Very easy to understand user interface: Everyone in the organisation can understand engagement data and use it to make their role more efficient.
2. Customer support is very proactive and helpful for any urgent requests
3. Detailed user engagement data is available for analysis
2. Customer support is very proactive and helpful for any urgent requests
3. Detailed user engagement data is available for analysis
What do you dislike about the product?
A few feauture updates that they are working on , for example currently delay in event trigger for in app notifications is not possible.
What problems is the product solving and how is that benefiting you?
Email Reputation Improved: closely working with the email onboarding team of clevertap and implementing best practices has majorly improved out domain reputation and ensured that emails don't land in the spam folder.
Understanding user engagement on the app: it has helped us identify the content on the app which is attracting maximum engagement organically and helped us focus on that more
Automated Journeys: it's convenient to add multiple campaign types in a single journey and build target segments based on live behaviour
Helpful support team: it's been a good learning curve for us working with the clevertap onboarding and support team closely.
Understanding user engagement on the app: it has helped us identify the content on the app which is attracting maximum engagement organically and helped us focus on that more
Automated Journeys: it's convenient to add multiple campaign types in a single journey and build target segments based on live behaviour
Helpful support team: it's been a good learning curve for us working with the clevertap onboarding and support team closely.
Helped us to improve our retention and LTV
What do you like best about the product?
I like the most :
- They customer support. They always respond to tickets fast and quick
- Easy to setup the journeys.
- Their cohort analysis is very impressive!
- Segmentation and RFM model helped us to target the customers faster and personalized
- Our employee just learned from their courses to kick start using the platform aggressively.
- They customer support. They always respond to tickets fast and quick
- Easy to setup the journeys.
- Their cohort analysis is very impressive!
- Segmentation and RFM model helped us to target the customers faster and personalized
- Our employee just learned from their courses to kick start using the platform aggressively.
What do you dislike about the product?
- Can't customize the funnel of their lifecycle optimizer.
What problems is the product solving and how is that benefiting you?
We had an issue with our retention and LTV. Therefore, Clevertap with their platform enabled us to customize our messaging based on segment, automate our onboarding process, and personalize our communication.
It resulted in improving our LTV by 50%.
It resulted in improving our LTV by 50%.
It enabled us to automate User journey and their respective behavior
What do you like best about the product?
User Journey Automation, UI, Multiple ways execute the SMS campaigns and Ms. Tripti Negandhi, the way she handles our queries and patiently listen our concernd and address those concerns further to solve it. I would highly recommend her for all upcoming account gets. This positive feedback should be taken into consideration for her next appraisal cycle.
What do you dislike about the product?
Nothing as of now. Maybe would have add more features in analytics like creating user cohort in order to capture LTV of the user.
Most important: It should allow us to make changes in existing Live journey (Email) as for each small change we would like to make we are do not have choice but to clone the journey everytime.
Most important: It should allow us to make changes in existing Live journey (Email) as for each small change we would like to make we are do not have choice but to clone the journey everytime.
What problems is the product solving and how is that benefiting you?
Clevertap is enabling us automate user journey with customized communication rolling out to specific set of users. It is currently one of the most important tool we have in marketing. It also help us to take right business decisions too.
CleverTap is One Stop solution for Customer Engagement & Data Analytics
What do you like best about the product?
The overall capability to engage the audience at very granular levels is mind blowing. You could pinpoint a to any customer behaviour, create an event and drive engagement from there on.Journeys make the task much easier with omni channel capabilities, be it email, Whatsapp or Push Notifications etc. And then analysis is available for each of the nodes in the journey. The interface is quite simple to use yet it solves many problems to a very granular level.
What do you dislike about the product?
There are no downsides, just sthe scope of futher improvements.
Large sets of data analysis may take a few seconds to load. Though i don't mind that, but then, there is a little scope for improvement here.
Large sets of data analysis may take a few seconds to load. Though i don't mind that, but then, there is a little scope for improvement here.
What problems is the product solving and how is that benefiting you?
Omni Channel Engagement with customers, basis their live behaviour or past trends is a big plus. I do not have to toggle around multiple tools to set up any kind of customer engagements. Journeys have helped rationalise customer engagements and achieve various segment wise targets.
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