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Improving User Engagement with Clevertap
What do you like best about the product?
CleverTap has been a great upgrade from our previous marketing tool. It has a lot of useful features for improving customer engagement. It has helped us create real-time journeys and make specific granular user segments. The real-time analytics and reports have also been great! The interface is very user-friendly, making the campaign setup intuitive and smooth.
What do you dislike about the product?
While CleverTap has great features, there is a learning curve in figuring the platform out and then using its features to the fullest.
What problems is the product solving and how is that benefiting you?
CleverTap has made user engagement a lot easier. Previously the systems we were using had a long latency for the data flowing in from multiple systems. Here, that has become a lot faster and seamless. Also, by having targeted campaigns and creating personalized journeys, we have had better user responses on Emails, SMS, and WhatsApp channels.
In short, CleverTap has played a key role in helping us create great user journeys and step up our marketing game.
In short, CleverTap has played a key role in helping us create great user journeys and step up our marketing game.
Great platform for user engagement
What do you like best about the product?
1. User friendly platform for setting up campaigns
2. Analytics and reports quite helpful and easy to obtain
3.Features used for marketing campaigns are great.
4.Clevertap team is approachable and very helpuful. Special mention to Ashutosh and Abezeer.
2. Analytics and reports quite helpful and easy to obtain
3.Features used for marketing campaigns are great.
4.Clevertap team is approachable and very helpuful. Special mention to Ashutosh and Abezeer.
What do you dislike about the product?
No major dislikes but looking forward for few improvements in journey reports and data
What problems is the product solving and how is that benefiting you?
Manual work is reduced to quite a exent with event based triggers for journeys and campaigns. We are able to customize the communications based on the user attributes and actions.
Extracting data for deeper analysis feature is quite helpful.
Extracting data for deeper analysis feature is quite helpful.
Powerful product for user engagement and analytics
What do you like best about the product?
CleverTap is easy to use and anyone can easily understand. The overview document is also very helpful which helps to understand the product in detail. We are using CleverTap mostly for push notifications, in-app messaging which has boost our products and gain the traffic which we were expecting.
So going forward we are also trying to do email marketing and SMS via CleverTap so that our all marketing/promotions will be analysed only in a single product. Their reports are also in detail which helps in analysing the campaigns which were executed. CleverTap support team is very supportive and knowledgeable and they support in each and every concers/queries within 24hrs.
So going forward we are also trying to do email marketing and SMS via CleverTap so that our all marketing/promotions will be analysed only in a single product. Their reports are also in detail which helps in analysing the campaigns which were executed. CleverTap support team is very supportive and knowledgeable and they support in each and every concers/queries within 24hrs.
What do you dislike about the product?
There are some areas which can be improved. For example, since we have largest database the number of profiles the dashboard and internal pages takes time to load which is time consuming.
Also some new push templates has to be introduced so that we can do better user engagement
Also some new push templates has to be introduced so that we can do better user engagement
What problems is the product solving and how is that benefiting you?
New push templates has to be introduced so that we can do better user engagement and performance of the portal which has largest number of profiles with reporting.
One-Stop solution for customer engagement
What do you like best about the product?
Clevertap has comprehensive segmentation options for targeted marketing campaigns, easy A/B testing capabilities for optimizing marketing efforts, and multi-channel messaging options (email, SMS, push notifications, Whatsapp, etc).
What do you dislike about the product?
The visibility of campaign metrics for SMS is limited compared to other channels
Suggestion:
Enhance the dashboard by adding all campaign metrics
Suggestion:
Enhance the dashboard by adding all campaign metrics
What problems is the product solving and how is that benefiting you?
Clevertap is solving various problems like Improving funnel conversions with insightful user journeys, and real time communications, optimizing costs through targeted segmentation, offering all retention campaign channels in one place.
Clevertap Review
What do you like best about the product?
Campaigns are very well excecuted. Insights are very well shown.
What do you dislike about the product?
Support is little delay, else everything works great.
What problems is the product solving and how is that benefiting you?
Insights on Clevertap are very accurate which helps in decision making in various future campaigns.
Feedback
What do you like best about the product?
CT is very good platform for running the campaigns and helps us in many ways like campaign performance
What do you dislike about the product?
SMS Clicks is not captured by CLEVER TAP which makes our task difficult
What problems is the product solving and how is that benefiting you?
Clever tap solves our all problems tracking the data clicks and other metrics
Best Marketing Automation Tool
What do you like best about the product?
It is an open-ended tool with an endless capacity to integrate with 3rd party API's. Creating App Push, Web Push, SMS, and Email is easy for anyone to use. Quick and Easy Analytics for user behaviour top notch.
What do you dislike about the product?
Reporting parts can be better, which makes it easy for management to see and make decisions. Currently, it is more of marketing folks-driven reports.
Adding more features on regular basis will be a plus.
Adding more features on regular basis will be a plus.
What problems is the product solving and how is that benefiting you?
Using CleverTap, we can create customer journey-level funnels and start identifying the leaky buckets. Campaign and marketing automation helps solving customer journey issue.
Clevertap: The must have tool for campaign analytics and A/B testing
What do you like best about the product?
Logic-based A/B testing, multivariate testing, omnichannel campaigns, behavioral analytics and personalization are the best features of the Clevertap. Also, the integration support and campaign automation are best in industry
What do you dislike about the product?
Clevertap provides support for simple queries but doesn't support complex analytics and hence is required to integrate and parse data to other analytics platforms. Also, the cost is on the higher side compared to Mixpanel and Segment
What problems is the product solving and how is that benefiting you?
Clevertap provides the outcomes of the marketing campaign with insights, behavioral analytics, engagement and omnichannel responses to take quick decision for next best thing on the application
Single solution for multiple data analytics to achieve growth marketing goals.
What do you like best about the product?
I like using Clevertap because the data that it provides helps me a lot in analyzing and formulating decisions that could help me achieve my goal.
What do you dislike about the product?
It might be better to have more options for searching for users,
Improved the accuracy and real-time reflection of data; sometimes, the data takes time to reflect.
Improved the accuracy and real-time reflection of data; sometimes, the data takes time to reflect.
What problems is the product solving and how is that benefiting you?
Clevertap provides a clear view of what’s happening on the ground, what our users are doing, and that is beneficial on our part since we can derive the best action point to implement
The revolution in how you interact with customers: Omnichannel with data-driven way.
What do you like best about the product?
1. Journey Builder facilitates easy, automated, and swift omnichannel communication for marketers.
2. Strong personalization capabilities.
3. Analytics helps marketers gain a comprehensive understanding of customer behavior.
4. Powerful data activation enables the creation of customer outreach campaigns anywhere.
5. Great support and documentation.
2. Strong personalization capabilities.
3. Analytics helps marketers gain a comprehensive understanding of customer behavior.
4. Powerful data activation enables the creation of customer outreach campaigns anywhere.
5. Great support and documentation.
What do you dislike about the product?
1. Documentation on some features, such as Native Display and Bulletins is still vague and difficult for marketers to understand.
2. Encountering Unicode UTF-8 encoding errors during personalization.
3. Unable to send unique vouchers.
These are minor issues, but they are areas for improvement for CleverTap to enhance their product.
2. Encountering Unicode UTF-8 encoding errors during personalization.
3. Unable to send unique vouchers.
These are minor issues, but they are areas for improvement for CleverTap to enhance their product.
What problems is the product solving and how is that benefiting you?
CleverTap is a "coach" that helps us completely transform our way to engage and retain customers. All campaigns are personalized and automated based on seamless customer data.
Instead of relying on Developer teams to coordinate campaign execution, now, with CleverTap, marketers can proactively create individual campaigns or customer journeys using pre-built features.
Marketers gain the ability to approach and analyze customers accurately through each feature that CleverTap provides.
Instead of relying on Developer teams to coordinate campaign execution, now, with CleverTap, marketers can proactively create individual campaigns or customer journeys using pre-built features.
Marketers gain the ability to approach and analyze customers accurately through each feature that CleverTap provides.
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