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Great Experience. The data flows fast and quick.
What do you like best about the product?
Clevertap helps us quickly visualise essential business metrics in real time. We can reach the right segment of users to drive the relevant business metrics
What do you dislike about the product?
No major downsides. I guess CT can improve a bit on speed of segment creation and the UI could be a bit more easy and intuitive
What problems is the product solving and how is that benefiting you?
Improve our deposit conversion (registration to transaction) and then gameplay retention. Reactivating dormant user bases.
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Game changer- All in one!
What do you like best about the product?
The ease of creating campaigns and segments is very convenient with Clevertap. With the help of Clevertap, we were able to increase our user retention by sending them targeted campaigns. We were able to track complete user live journeys from app install to user engaging in our app, which helped us in understanding the user behaviour. Also, we would like to share our heartfelt thank you to the success team (Swadha and Jay) who helped us with the smooth functioning and made the platform easier to use.
What do you dislike about the product?
At night, the dashboard can be a little faster. With the new UI, things have improved.
What problems is the product solving and how is that benefiting you?
This worked well for us while personalising push notifications and email marketing during IPL time giving us good CTRs and increased conversion rates.
Best platform for marketing automation
What do you like best about the product?
It's easy to use, has all the required channels of engagement like email, SMS, in-app messaging, push (with great templates) and the fantastic WhatsApp capability with automatic responses. The journey builder for marketing also helps our team save a lot of time.
Their analytics provide us full insight into what our customers are doing on the app with their funnels, cohorts, flows (sunburst chart), pivots, real time dashboards, and are super fast.
The segmentation is also great and it's easy to set up campaigns on segments.
They also integrate well with our internal tools and other platforms like Branch and Segment.
Their analytics provide us full insight into what our customers are doing on the app with their funnels, cohorts, flows (sunburst chart), pivots, real time dashboards, and are super fast.
The segmentation is also great and it's easy to set up campaigns on segments.
They also integrate well with our internal tools and other platforms like Branch and Segment.
What do you dislike about the product?
Further UX optimisation would be good for a sleek experience.
What problems is the product solving and how is that benefiting you?
CleverTap is great as one single platform for both analytics and engagement. The dashboard works really fast, and campaigns go out in real time. I'm enjoying using the platform so far.
We got a nice onboarding to their platform and the support team is also quite responsive.
We got a nice onboarding to their platform and the support team is also quite responsive.
360 Marketing Automation Platform
What do you like best about the product?
It offers a diverse range of functionality.
Scheduling tracking and analytics is something which help us to scale campaigns.
The customer support is fantastic, and I've resolved my queries within 24 hours.
Scheduling tracking and analytics is something which help us to scale campaigns.
The customer support is fantastic, and I've resolved my queries within 24 hours.
What do you dislike about the product?
Currently, everyone is a fan of the Product.
No significant downsides are seen.
No significant downsides are seen.
What problems is the product solving and how is that benefiting you?
1) Improving Conversion rates by targeting the customers who have dropped from the CJP by sending customised SMS.
2) Analysing Campaigns and performing multiple A/B tests
3) Sending out personalised SMS/Emails to our customers
2) Analysing Campaigns and performing multiple A/B tests
3) Sending out personalised SMS/Emails to our customers
Suitable for start-ups, that's all.
What do you like best about the product?
We can easily use various attributes to target users with relevant messages. This helps us to segment them & create proper campaigns.
What do you dislike about the product?
They've to make sure that, the data that we're sharing with CT should be very safe. If they fail to do so, that will affect our whole business. Also need to improve customer support.
What problems is the product solving and how is that benefiting you?
CleverTap allows startups to segment their users based on their behavior itself. As an EdTech, we were able to find the user persona & deliver the best courses for them as a suggestion from our mentors. User affinity, User path & other AI feature made our campaigns more efficient.
Best tool for building user engagement and amazing customer support
What do you like best about the product?
Quick customer support and continuous follow-up from Clevertap team to sort any queries. Best tool to build journeys.
What do you dislike about the product?
Some UX optimisation is required as few functionalities require more clicks and pages take sometime to load.
What problems is the product solving and how is that benefiting you?
Building user journeys as we are a consumer app which requires lot of nudging to make users follow certain path to drive ideal experience. We also use clevertap for marketing analytics as we have integrated few attribution tools to our clevertap dashboard.
Easy to use platform for most of our growth marketing needs.
What do you like best about the product?
CleverTap especially shines when it comes to engaging users at the right time. This is extremely valuable to us at Tenpo (Neobank in Chile, South America) because it lets us experiment with different channels, messages and user journeys and campaigns, knowing we will have the data to have solid insights into our experimentation.
What do you dislike about the product?
We would love even more experimentation options and features. While CleverTap offers many, some specific cases are cumbersome because it involves manual data segmentation and uploading.
What problems is the product solving and how is that benefiting you?
CleverTap allows for immediate messaging to users at the right time across all our products. It makes creating complex user journeys with multiple contact points and channels (like Push, Email, Whatsapp and In-App messages) a simple task you can perform in a few minutes.
Easy campaign and data management through Clevertap
What do you like best about the product?
Clevertap is the go to platform for easy campaign and data management. Easy to use and understand. Campaigns can be easily set and tracked and the data can also be collected easily.
What do you dislike about the product?
Sometimes the data is a little incorrect.
What problems is the product solving and how is that benefiting you?
By easy management of campaigns
Great platform for engaging users through targeted journeys
What do you like best about the product?
1. Easy to craft targeted journeys across an exhaustive set of channels
2. Comprehensive analytics tools out of the box to track campaign performance and user behavior
3. Powerful user properties module
4. Fast and helpful support
2. Comprehensive analytics tools out of the box to track campaign performance and user behavior
3. Powerful user properties module
4. Fast and helpful support
What do you dislike about the product?
1. Limited out of the box customization for push notifications
2. Occasional but rare hiccups in dashboard performance
2. Occasional but rare hiccups in dashboard performance
What problems is the product solving and how is that benefiting you?
1. Ensuring targeted users get the intended messages across all channels without resorting to spam
2. Driving complex personalized journeys by using custom events and user properties
3. Fast and easy experimentation through features like webhooks and CSV uploads for segment creation
2. Driving complex personalized journeys by using custom events and user properties
3. Fast and easy experimentation through features like webhooks and CSV uploads for segment creation
Excellent for business
What do you like best about the product?
The analysis feature and personalized dashboard aspect of CleverTap are what I find most useful for navigating user behavior in our app. These advantages allow me to increase business revenue.
Moreover, customer service is very supportive and clearly instructed us to use CleverTap effectively.
Moreover, customer service is very supportive and clearly instructed us to use CleverTap effectively.
What do you dislike about the product?
The lease helpful thing about CleverTap is that it hasn't supported real-time yet. To acquire real-time data, we occasionally need to reload the page.
Also, the two-factor authentication is rather bothersome.
Also, the two-factor authentication is rather bothersome.
What problems is the product solving and how is that benefiting you?
The analytical feature of Clevertap has helped me gain a better understanding of user behavior when using our application. Based on that information, in 2022, we devised a revenue growth strategy, and in 2023, we introduced a feature that provides even more value to our users.
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