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I have been using Clevertap for like 4 - 5 years. Constant upgrade is a key for the reference!
What do you like best about the product?
Dashboard is very easy to use. It a very user-friendly.
Especially with the new dashboard, it's in one place for creating campaigns. No need for page load for the campaign!
Especially with the new dashboard, it's in one place for creating campaigns. No need for page load for the campaign!
What do you dislike about the product?
I don't see any dislikes as such. Happy with whatever CleverTap is providing for us. Especially the support when we are stuck with some issues.
What problems is the product solving and how is that benefiting you?
It's majorly solving our user engagement which includes PNs, Email, SMS, AppInbox, InApp Notification etc..
Apart from that - user profile debug & audit, rewards addition to user's profile, nudges etc..
Apart from that - user profile debug & audit, rewards addition to user's profile, nudges etc..
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Clevertap is a really good tool for reaching out to users via different mediums
What do you like best about the product?
Clevertap has a really easy interface which helps to create campaigns easily.
What do you dislike about the product?
Segmentation at times is a bit difficult in case when the And/Or part comes to play to select a userbase
What problems is the product solving and how is that benefiting you?
Automation is a perfect thing that Clevertap provides, and through the Journey, there's significantly less manual work that needs to be done once the Journeys are set.
It's a good tool but they need to improve their response time and client servicing
What do you like best about the product?
Clevertap is great to send notifications, it has eay interface and decent delivery
What do you dislike about the product?
The client serving team need to really up their hame. They provide generic responses to the small issues.
What problems is the product solving and how is that benefiting you?
Clevertap is great to send notifications but there are better tools out there enabling to send more templates and better client servicing.
It is intuitive, insightful and easy to use.
What do you like best about the product?
Upsides of using CleverTap:
1. It is very easy to use. The user experience is quite nice.
2. The UI is clean.
3. Integrations and insights are quite useful in helping me plan campaigns.
1. It is very easy to use. The user experience is quite nice.
2. The UI is clean.
3. Integrations and insights are quite useful in helping me plan campaigns.
What do you dislike about the product?
Dislike:
1. If the amount of data is high, the processing is really slow.
2. The campaign flow creation gets daunting at times.
3. User Management module can be improved to allow access to multiple dashboard under same business accounts.
1. If the amount of data is high, the processing is really slow.
2. The campaign flow creation gets daunting at times.
3. User Management module can be improved to allow access to multiple dashboard under same business accounts.
What problems is the product solving and how is that benefiting you?
1. it is solving campaign management and remarketing complexities for me.
2. It is also useful in tracking consumer behaviour.
3. Sometimes if the dev cycle is long for hardcoding communication/banners, CT's interventions come in handy.
2. It is also useful in tracking consumer behaviour.
3. Sometimes if the dev cycle is long for hardcoding communication/banners, CT's interventions come in handy.
Clear, useful & fast data tool
What do you like best about the product?
It is quite simple & intuitive tool for all levels of data knowledge
What do you dislike about the product?
Sometimes it takes a longer time to process more complicated request
What problems is the product solving and how is that benefiting you?
We prepare customers reports based on CT
Makes Customer Retention and Engagement Easier
What do you like best about the product?
Smart Segmentation
Customer Journey Builder
Dashboarding
Proper Analytics
Intelligent RFM Models
Customer Journey Builder
Dashboarding
Proper Analytics
Intelligent RFM Models
What do you dislike about the product?
Sometime its takes more time than usual to load data/processing larger data
What problems is the product solving and how is that benefiting you?
Analytics
Churn Management
Communication Management
Community Management
Content Syndication
A/B Testing
Campaign Management
Channel Attribution
Customer Journey Mapping
Dashboard
Performance Metrics
Predictive Analytics
ROI Tracking
Churn Management
Communication Management
Community Management
Content Syndication
A/B Testing
Campaign Management
Channel Attribution
Customer Journey Mapping
Dashboard
Performance Metrics
Predictive Analytics
ROI Tracking
Reliable product and user behavior analytics
What do you like best about the product?
CleverTap is easy to integrate into your product
Offers excellent support in the product and also a standby dedicated account manager
The product is easy to use for users of all levels
The pricing is very affordable for growing businesses and startups
Offers excellent support in the product and also a standby dedicated account manager
The product is easy to use for users of all levels
The pricing is very affordable for growing businesses and startups
What do you dislike about the product?
Clevertap can be intimidating for new users due to the nature of analyzing events but is easy once they adopt
Clevertap visualizations need to be improved to match what other providers offer, i.e., more aesthetic to the eyes
Clevertap visualizations need to be improved to match what other providers offer, i.e., more aesthetic to the eyes
What problems is the product solving and how is that benefiting you?
CleverTap provides product analytics that point to the customer friction in our product
It gives us daily analytics of product usage
It offers us in-app push notifications/messages as well as email campaigns
Automated user journeys for user engagement and retention
It gives us daily analytics of product usage
It offers us in-app push notifications/messages as well as email campaigns
Automated user journeys for user engagement and retention
Good and improving tool for customer engagement
What do you like best about the product?
CleverTap is a great entry-level customer engagement platform. It offers everything we need in terms of features and functionality and the customer support is very strong.
What do you dislike about the product?
It's got a bit of a learning curve. Sometimes the web dashboard is a bit slow and clunky.
What problems is the product solving and how is that benefiting you?
Clevertap gives us a customer engagement tool that we use to send push notifications and emails both for transactional and campaign-style messaging. This initiative is used to drive up engagement and retention.
Clevertap a powerful tool
What do you like best about the product?
Clevertap is a very powerful tool that provides engagement on top of analytics. It helps you make good product decisions and ensures to generate product-led growth for your team. Easy to use and creates a high impact for your customer.
What do you dislike about the product?
For non-technical person, integration can be tough
What problems is the product solving and how is that benefiting you?
Engagement use case
Metrics improvement
Metrics improvement
The go-to app for addressing your customers' needs
What do you like best about the product?
I like how CleverTap has a feature for any idea you may have. As a UX Researcher, I frequently use their Campaigns and Notifications feature to reach out to our users.
What do you dislike about the product?
I only have minor downsides so far. I had little challenges when CleverTap updated its UI. Nonetheless, it was easy to search its documentation for the answers.
What problems is the product solving and how is that benefiting you?
Experimentation, sending notifications, and running campaigns. It has been highly advantageous to see how our campaigns perform and we can immediately tweak them based on its instant insights and analytics.
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