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Best retention communication and engagement tool
What do you like best about the product?
The quickness in which one can segment users on particular events and communicate through various channels is something I like the most about this tool.
What do you dislike about the product?
Dashboards have certain limitations which could be improved
What problems is the product solving and how is that benefiting you?
Increasing user retention is something we are targetting through clevertap. We have been able to communicate the right set of users at the right moment helping us improve user retention
Excellent option for user behavior tracking.
What do you like best about the product?
The quick customer support and functionalities help us achieve our goals by knowing what our users are doing and where they are dropping.
What do you dislike about the product?
We have found a couple of bugs, but they are quickly resolved.
What problems is the product solving and how is that benefiting you?
We can tackle problems such as drop-offs to get feedback from our customers and improve their experience. Clevertap has helped us increase user adoption!
Helps us evaluate growth of our app and customers
What do you like best about the product?
There are a lot of good features on clevertap. What we like the most is the ability to create different segments of users based on the past behaviors and classify them into different groups!
What do you dislike about the product?
There are no such features that we dislike in clevertap. The Pivots report needs improvement though. It has already been discussed with the Clevertap team. They assured that they are working on it and will sort it out soon.
What problems is the product solving and how is that benefiting you?
Clevertap helps us get and analyze data in no time. We can go into micro-segments with our data and engage with different users.
Clevertap achieves a comprehensive marketing system with simple tools !!
What do you like best about the product?
At the time of our company using Clevertap our marketing has been improving considerably since it allowed us to interact with customers,especially due to the tools it has to interact with digital campaigns and thus our customers benefit and we benefit in turn acquiring potential creators.
What do you dislike about the product?
The only negative that our team perceived is that this software is more applauded to the marketing of mobile applications, however we managed to adapt all the tools it has to our maximum benefit, otherwise everything has been very satisfactory.
What problems is the product solving and how is that benefiting you?
A problem that we had in our company was the data or data load of our clients and later users, thanks to the use of Clevertap and its work model, schemes and infrastructure we were able to solve said problem. In the same way, we had the desire to relate web searches in real time with what each of our users wanted or walked in their search, for which Clevertap made this opportunity accessible by giving us a greater range of possibilities for our clients.
Recommendations to others considering the product:
In general everything that our work team has experienced with Clevertap has been very satisfactory during each marketing task that is assigned to them, the only thing we consider is that being great software they tend to scale more and faster with which would require a lot of qualified labor for each demand of companies throughout its useful life and guaranteeing purchases where users do not regret it.
Best tool for app engagement analytics
What do you like best about the product?
1) Allows to segment audience basis behaviour in several parameters such as i) how often app is launched ii) falls under serviceable area iii) how often and to what amount are purchases made. This gives the marketers a laser sharp segmentation of audiences
2) Their recently launched tool to help copywriting
2) Their recently launched tool to help copywriting
What do you dislike about the product?
For first time users, it can get extremely tough to navigate and understand various functions of the app. Using common industry terms can really help solve for this problem
What problems is the product solving and how is that benefiting you?
1) what creative works better (image and text)
2) I can keep changing my creative to see what works best for my objective
2) I can keep changing my creative to see what works best for my objective
Recommendations to others considering the product:
It's used by some of the biggest brands in the world for a reason. Would honestly suggest this tool for leading mobile apps to help market to their audience better
Fantastic tool and responsive customer support
What do you like best about the product?
We previously lacked any ability to automate user communication. What has been most valuable with Clevertap is the ability to trigger specific communications based on user actions in the app and watch the data roll in. It is continuously informing our engagement and product initiatives. The tool is more robust than we have the resources to currently master. That's a good thing. I can only imagine the results will get better and better.
What do you dislike about the product?
Our catalog is massive and the amount of metadata to power individualized communication is not conducive to manual campaign set up. I do wish Clevertap's had a more out of the box ability to address some of the mass personalized communication challenges we have, but they are working diligently with us to solve our issues with I appreciate.
What problems is the product solving and how is that benefiting you?
Onboarding is a challenge. That includes getting a user from install to sign up, and then from sign up to X number of downloads complete (our magic moment at which users start to retain much better). We have benefited most in improving the latter.
Reach Your Goals with CleverTap-Multichannel Marketing Platform
What do you like best about the product?
CleverTap allows us to message our customers on multiple channels, including reaching them on all active devices they're logged into. The Journeys feature allows for multi-messsage & multi-channel campaigns, all triggered by user behavior. Built-in analytics capabilities reduce the risk of data loss--data is no longer siloed. Creating user segments is simple and straightforward. Campaign creation is intuitive. The CleverTap team is extremely communicative. The support team is quick to respond, and handle all our issues and questions in a lightning-fast manner. The price for CleverTap is very competitive, especially given its robust capabilities.
What do you dislike about the product?
There are some UI issues that make the platform buggy--the inability to save filtering options when toggling from a result back to the full results list. We are unable to set a campaign to launch at a particular time, THEN go out to users at the best time for them. Segmentation is somewhat limited--can't segment by "this" AND "this" OR "this"; when choosing a saved segment, it parses the criteria out individually again, instead of keeping the initial segmentation criteria, then allowing for additional queries to be added on top. (Other platforms allow for this.)
What problems is the product solving and how is that benefiting you?
We're using CleverTap to send onboarding/new user messaging, engagement & retention campaigns, as well as user-to-user triggered Journeys. We've seen an increase in onboarding/account completion after launching a Journey aimed at Android users who install but don't complete account. Analytics and reporting capabilities are somewhat limited; unable to create metrics reports that compare more than one event, or parsed by specific user properties.
Great lightweight & affordable tool with plenty of features for startups. Constantly gets better!
What do you like best about the product?
CleverTap has a lot of features for how affordable it is, and I am able to track user activity and segment groups easily. Marketing features are built right into CleverTap which makes it easy to reach out to under-engaged segments.
What do you dislike about the product?
We cannot rename events or create more complex unions and intersections of events.
What problems is the product solving and how is that benefiting you?
We are seeing how users are engaging with our product and how that growth changes over time. We've also realized which features are confusing which has led us to improve the UX of those sections in the app.
Solid Service for Customer Engagement
What do you like best about the product?
We use CleverTap for all push notifications as well as campaign-based email messaging to support customer engagement and retention. In general, we find it to be a solid service for our fairly standard needs. One of the things we like most about CleverTap is their responsiveness to issues and feature requests. Our account rep has been super helpful since day one. Additionally, it's good to see the evolution of the product over time— it's clear to us that they've put quite a bit of money from their most recent fundraise toward product development. While we've only scratched the surface of the product in terms of the depth of features, it's nice to know that they continue to add more complex and feature-rich developments to it.
What do you dislike about the product?
• There is a bit of a learning curve in getting familiar with the tool
• Would be nice if they supported nested json in the event payload and user profiles within the tool
• Integration with Segment could be better documented
• Would be nice if they supported nested json in the event payload and user profiles within the tool
• Integration with Segment could be better documented
What problems is the product solving and how is that benefiting you?
We use CleverTap to support user engagement and retention via targeted push notification and email campaigns. It has led to increased retention, active user counts and overall better user experience for our end users.
Good multi-platform analytics tool.
What do you like best about the product?
I like their trends and summed events the most.
What do you dislike about the product?
not much. their analytics platform is very complete.
What problems is the product solving and how is that benefiting you?
Analyze analytics for our mobile users.
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