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Great tool to engage your users!
What do you like best about the product?
I have been using CleverTap for more than 3 years. I have to say that CleverTap has made a significant contribution to increasing app engagement and conversion rate from free to paid users and decreasing churn rate. The user action based campagins make it very easy to communicate to your users in reatime. We have a fairly large user base, and sometimes we need to send a message out to the entire base. CleverTap could handle the load easily. It's a reliable service that you can count on. We've also integrated CleverTap with RevenueCat so that CleverTap can automatically receive all the subscription events from RevenueCat. Depending on the type of the events, we then send different messages to our users to encourage them to stay with their subscriptions.
What do you dislike about the product?
- The documentation isn't good enough. It's a bit hard to find what you really need. I had to send a lot of queries to their customer support. Fortunately, the customer support has been very responsive and helpful.
- The website is a bit slow. It sometimes takes a few seconds to load a page.
- The website is a bit slow. It sometimes takes a few seconds to load a page.
What problems is the product solving and how is that benefiting you?
Increase app engagement. Users are spending more time in the app.
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best analytic and marketing tool
What do you like best about the product?
user activity features, which involes a whole overview of whats user is doing inside the platform & where user should be target
What do you dislike about the product?
complex ui/ux as to reach most of the feratures it takes multiple steps so it can be reduced
What problems is the product solving and how is that benefiting you?
Engagement of the user. Our engagement has been bosted.
A clever platform for customer engagement and marketing analytics
What do you like best about the product?
Impressive documentation, customer support, and platform simplicity helped our team identify our customer behavior and easily recognize patterns.
Customer segmentation & A/B testing on CleverTap was better than the other tools we evaluated.
Customer segmentation & A/B testing on CleverTap was better than the other tools we evaluated.
What do you dislike about the product?
UI/UX has room for improvement, some minor bugs which are regularly addressed by the team.
No complaints so far!
No complaints so far!
What problems is the product solving and how is that benefiting you?
CleverTap helped the team with marketing automation and insights on our user journey.
Recommendations to others considering the product:
More interactive ways to engage with other users and your team (events, community, etc.)
One stop for mobile marketing, engagement and retention
What do you like best about the product?
Omni channel
Powerful analytics
Journey campaigns
User segmentation
Performance tracking
Great customer success
Powerful analytics
Journey campaigns
User segmentation
Performance tracking
Great customer success
What do you dislike about the product?
No SMS provider.
No built-in email provider
It gets pricier as you keep piling up data to be stored.
No built-in email provider
It gets pricier as you keep piling up data to be stored.
What problems is the product solving and how is that benefiting you?
Helps us find out which actions our top users take and who convert. We end up giving a lot of relevant and personalized information to our users
Also helps us deliver notifications across various channels like SMS, email, push, whatsapp
Also helps us deliver notifications across various channels like SMS, email, push, whatsapp
One of the Best Marketing & Behavior Analytics Tools, to understand The User Journey
What do you like best about the product?
Among all the Features, which we Like Most Is:
1: Predictive Analytics- Intent Based Segmentation, the prediction of the events in the upcoming days helped us too boost many metrics
2: User Activity beautifully Mapped that gives me a Full Overview of what's does the user go through & where is the user-facing Problems by which we can overcome it by using Journeys
3: Trends, for some it might be small but understanding what's working on the Platform or where to push users more is a massive Feature
1: Predictive Analytics- Intent Based Segmentation, the prediction of the events in the upcoming days helped us too boost many metrics
2: User Activity beautifully Mapped that gives me a Full Overview of what's does the user go through & where is the user-facing Problems by which we can overcome it by using Journeys
3: Trends, for some it might be small but understanding what's working on the Platform or where to push users more is a massive Feature
What do you dislike about the product?
1:UI-UX, to reach Analytics Feature Point Funnel, so product team can think of instead of click just moving the cursor analytics can Show option pother features of events, cohorts, etc
2: Push Templates, should also be a choice where the Push enhancement can increase ctr
2: Push Templates, should also be a choice where the Push enhancement can increase ctr
What problems is the product solving and how is that benefiting you?
1: User Journey Mapping to increase Conversion
2: Engaging the user at the Right time to increase Usage
3: Analytics Analysizng Flows & Reicing the POsisble drop-offs to enhance the Product
2: Engaging the user at the Right time to increase Usage
3: Analytics Analysizng Flows & Reicing the POsisble drop-offs to enhance the Product
Recommendations to others considering the product:
It will be great if Clevertap also has something that can increase the Push sent to View ctr, other than Push amplification.
Excellent Tool for analysing user base, best tool for Engage with your audience
What do you like best about the product?
There are multiple features that I like about CleverTap. Some of the prominent features are as follow:
1. Very Easy to use and analyze your audience based on Segments, Events, Funnels, Cohorts.
2. Customer journeys help you to automate engagement journeys.
3. Funnels are excellent. After analyzing our user funnel, we figured out exactly where our customers are dropping off. By making changes after analyzing funnels, we reduced our dropoff by more than 20 percent.
4. You can easily upload a custom user base and target them very quickly.
5. They have an excellent support team and resolve customer queries.
1. Very Easy to use and analyze your audience based on Segments, Events, Funnels, Cohorts.
2. Customer journeys help you to automate engagement journeys.
3. Funnels are excellent. After analyzing our user funnel, we figured out exactly where our customers are dropping off. By making changes after analyzing funnels, we reduced our dropoff by more than 20 percent.
4. You can easily upload a custom user base and target them very quickly.
5. They have an excellent support team and resolve customer queries.
What do you dislike about the product?
One thing I don't like is you can't search a particular user profile with a Phone Number. Most apps have a phone number as the primary login method. Some of the apps even have a phone number as only registration method. On ClaverTap, we can search users either by ClaverTap ID, Email ID, and identity.
Overall It's a great tool, and I am using since two years, and they always come up with new feature and good changes.
Overall It's a great tool, and I am using since two years, and they always come up with new feature and good changes.
What problems is the product solving and how is that benefiting you?
We have an Ed-Tech product, and CleverTap has helped us in user engagement; In-app is unique. We use them in multiple ways. It helped us in targeting our audience based on segments too.
We have seen significant growth in user activities on our Ed-Tech product after channelizing targeted journeys and In-apps. On top of that, funnels are very helpful, which help us to know where users are leaving my universe, and we did changes based on those fennels and reduced drop off.
Clavertap is amazing when it comes to cross-platform integrations and it's amazing to work with there team too.
We have seen significant growth in user activities on our Ed-Tech product after channelizing targeted journeys and In-apps. On top of that, funnels are very helpful, which help us to know where users are leaving my universe, and we did changes based on those fennels and reduced drop off.
Clavertap is amazing when it comes to cross-platform integrations and it's amazing to work with there team too.
Making the life easy
What do you like best about the product?
I can easily send IGP & PNs with fewer efforts
What do you dislike about the product?
Need to upload CSV file every time & when I click on clone campaign it doesn't show up from the beginning instead it goes at the end of the campaign
What problems is the product solving and how is that benefiting you?
In-game promotions and giving sufficient information to clients
Recommendations to others considering the product:
Use it if you want to reduce the churn rate.
Cashbac Experience for Sales Manager
What do you like best about the product?
We can target the market and make it personalized
What do you dislike about the product?
Sometimes the report doesn't match with our data, and to filter the brand name, the brand name mostly doesn't appear, so we have to type and the system can't read what we type, so cannot target it based on our preference.
What problems is the product solving and how is that benefiting you?
Segments. we can target based on our preference and promote it our own way
Recommendations to others considering the product:
it would be great if you could have an introduction training, so we will know all the features that you have
Decent CRM platform
What do you like best about the product?
They have good customer success people who are very responsive and are there to help.
What do you dislike about the product?
My engineers had a very difficult time working with their tech team to make certain things happen. There were bugs that we had to sort out.
What problems is the product solving and how is that benefiting you?
Engaging users.
Great analytics, can improve campaign builder intricacies
What do you like best about the product?
Features like Intent-based segments, RFM analysis, and lifecycle optimizer are great.
What do you dislike about the product?
Most of the marketing team cannot receive test push notifications, and we need this issue fixed. Also, using API-linked content was MUCH easier on Braze; Clevertap has room for improvement here.
What problems is the product solving and how is that benefiting you?
We seem to do pro-active user retention now, rather than a reactive one. The benefit here is the cost saved in re-acquiring churned users in the reactive strategy.
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